Roadside Assistance Technician (SSP)

Ferrovial; Charlotte (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

Paid Time Off

401(k) matching

Job summary

I-77 Mobility Partners LLC is seeking a Roadside Assistance Technician to operate a well-equipped vehicle for roadside assistance and incident management along the I-77 Express lanes, coordinating with a Traffic Management Center dispatcher and maintenance staff. This role requires 24/7/365 coverage with a four-week training in Raleigh.

After training, shifts may include nights and weekends, with safety and customer service emphasized throughout.

Qualifications

• Tentative customer service and communication requirements.
• Basic computer skills including MS Office.
• Ability to multitask in a fast-paced environment.
• Basic knowledge of automotive mechanics.

Responsibilities

• Operates assigned roadside assistance vehicles and supports traffic control.
• Inspects equipment and performs minor repairs as needed.
• Provides roadside assistance to motorists and coordinates with the Traffic Management Center.
• Responds to incidents, including after-hours duties and on-call support.
• Participates in general maintenance tasks on the express lanes.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

MS Office

Multitasking

Automotive basics

Job description

About us:

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.

What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

_ **Candidate must be available to attend 4 weeks of paid training in Raleigh** _

As the Roadside Assistance Technician , you will operate a high equipped vehicle for performing roadside assistance operations, such as accident management, abandoned vehicles tagging and minor assistances (tire change and provide fuel and/or water). An I-77 MP Traffic Management Center operator will be dispatching and assisting you during all events. You will also work in occasions with maintenance personnel, for providing them traffic control and other maintenance duties. You will receive a full training period and constant refreshers to ensure that the roadside assistance is performed on the safest way possible.

We do require open availability; the coverage requirement is 24/7/365 instead of a specific shift. We will do everything we can to not assign people rotating or crazy shifts, but we do have to consider business needs.

We’re looking for team members that are available to cover multiple shifts when needed.

Functions key to success:

• Operates assigned vehicles (pick-ups) and 6-wheel trucks with mounted crash attenuators

• Inspects equipment for proper operating condition, makes minor repairs or adjustments, lubricates and assists in making repairs as required

• Excellent customer relationship and friendly approach to stranded vehicles

• Responds to traffic incidents, provides roadside assistance to motorists on I-77 between uptown Charlotte and Mooresville and available on-call after hours for emergency incident response, as needed

• Adapts easily to changes during the event and fast decision maker

• Performs miscellaneous duties, such as general traffic control, pavement repair, roadside assistance, pushing vehicles out of travel lanes and debris and animal carcasses removal

• Available on-call after hours for emergency maintenance service, as needed

• Performs miscellaneous maintenance on the I-77 Express Lanes Project as required.

• Performs miscellaneous building maintenance as required

• Any other job duties as assigned

What you bring to the table:
To perform this job successfully, you must be able to perform each essential duty satisfactory.

Desired Qualifications:

• Must possess a valid Driver’s License. Commercial Driver’s License (CDL) is not required but the candidate should have the ability to obtain a CDL, if needed, in the future

• National Traffic Incident Management Responder Training Program (SHRP2 & TIM) and Incident Management Assistance Patrol (IMAP) NCDOT training will be preferred

• 0-3+ years of experience in general traffic control, and traffic management is desired

• Previous experience with roadside assistance vehicles such as emergency response and towing vehicles

• Basic knowledge of automotive mechanics

With success comes a high level of professionalism. We already know you possess the following qualities, but we just wanted to remind you of what is important to I-77:

• Ability to interact with colleagues in a team structure

• Self-motivated and able to motivate

• Good communication skills

• User level of Microsoft Office (Microsoft Excel, Outlook, Word, and PowerPoint) and capable of learning and use other PC-based software

• Must be able to multitask and problem solve within a fast-paced environment

Our working environment:
I-77 wants to ensure that all of their employees are comfortable and able to work in the type of culture and environment we have built our business on. As a maintenance technician you must have the ability and willingness to work alternate work schedules, including weekends and night shifts and be assigned to a scheduled shift as needed. You may be required to work off hours on a regularly scheduled basis.You will be working on the roadway, the noise level ranges from moderate to high given that the employee will be working around heavy machinery and in traffic conditions.You must be able to individually lift and/or move up to 80 lbs. You will be frequently required to stand, walk, climb, drive, and sit for long periods of time during day and night operation. There will be some roadway travel required.Finally, you must be able to work in high places and in any weather condition. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.