Road Supervisor - Tri Delta Transit

Keolis Group; Antioch (CA); On-site; USD 34,000 - 49,000; Full time

Job summary

Keolis seeks a Road Supervisor in Antioch, CA, to safely monitor vehicle operations and support operators in delivering reliable transportation. You will supervise drivers, assist with training, and help ensure high standards of safety and customer service across revenue service.

The role requires a CDL, VTT certification, and a strong focus on safety, communications, and problem resolution. Flexibility for varied shifts and weekend coverage is expected.

Qualifications

• High School diploma or equivalent is required.
• Must possess a valid California CDL with passenger endorsement and air brake endorsements.
• VTT certificate required prior to revenue service participation.

Responsibilities

• Oversee driver and vehicle operations to ensure safe, reliable service.
• Monitor on-street real-time signage and report malfunctions.
• Complete operator training and safety programs as directed.
• Maintain regular ride-along observations to promote safe driving and policy compliance.
• Provide feedback to safety and operations to improve daily procedures.

Skills

Excellent planning and leadership

Excellent communication and Interp.

De-escalation skills

Customer service mindset

English literacy (read/write/speak)

Microsoft Office Suite

Education

High School diploma or equivalent

California CDL (Class BCDL) with passenger endorsement and air brakes

Verification of Transit Training (VTT)

Clean driving record

Job description

Description

Hourly Wage Range: $30.00

Role Purpose:

The Road Supervisoris responsibleforsafelymonitoringvehicle operations. The primaryobjectiveof the Road Supervisor is to ensure operators are providing a safe,reliable,and friendly transportation to Customers. Assistswith supervisingoperators, which may include recommendations for hiring, performance evaluation, training, work allocation, and problem resolution.Mayassistwith organizing and conducting classroom and behind-the wheel(BTW)training sessions.

Knowledge and Experience:

• High School diploma or equivalent
• MustPossess a validCaliforniaCommercialDriver’sLicense (Class BCDL, withpassenger endorsement& air brake endorsements).
• Acurrent Verification of Transit Training (VTT) certificateisrequiredprior toparticipatingin revenue service
• Must providea currentDriver’s Recordto verify an acceptable driving record.
• Atminimum of 2 yearsof experiencerequiredas afull-timeoperator
• Knowledge of project specific vehicles,components,and data/communications systems
• Knowledge of State and Federal regulations and corporate safety programs and policies
• Strong customer service attitude
• Ability to read, write and speak English
• Ability to communicate effectively and work with all departments
• Ability to work independently and objectively
• Intermediate knowledge and experience of Microsoft Office Suite

Skills:

• Excellent planning and leadership abilities
• Excellent communication and interpersonal skills
• Must be detail oriented
• Self-motivated
• Ability to de-escalate situations/ incidents with passengers, employees,andthegeneral public
• Ability to make decisions, manage changeand time
• Strong analytical and reporting skills
• Transportation Dispatching Software knowledge desired

Key Accountabilities:

• Oversee driver and vehicle operations. Enhance customer service, support drivers during revenue service, respond to accidents or incidents,monitorcondition of bus stops, assess operating conditions and on-time performance, and conduct passenger counts or surveys.
• Responsible for regularly checking functionality of on-street real-time signage. Any equipment thatappears to bemalfunctioning must be reported to ECCTA staff in writingimmediately.
• Successful completion ofKeolis’Operator Training, Reasonable Suspicion Training,andCustomer Service Trainingin accordance withthe goals and objectives
• Assistacross theentireservice areabased on business needs. High ridership locations, specifically Antioch BART and Pittsburg-Bay Point BART stations, and Los Medanos College Pittsburg Campuswill be attendedduring, at a minimum, peak service times.
• Shallconduct a minimum of 30 ride-alongsand/or road observations per month. These observations are essential to promote safe driving behaviors and ensure driver compliance with operational policies.
• Road observations involve supervisorsmonitoringdrivers in real-time while theyoperaterevenue service along assigned routes. The primaryobjectivesinclude verifying adherence to safety protocols,evaluatingon-time performance, confirmingheadsignaccuracy,identifyingoperational issues, and providing constructive feedback to drivers.
• All observations must be formally documented, and documentation must besubmittedto ECCTA upon request.
• First line of response in service delivery for incidents and accidents. Mustrespond to accidentsandmustfollow all reporting policies and procedures.Must be willing to have flexibility with schedule and/or work split shifts, weekends, and holidays.
• Monitoroperatorsin servicetoensuretheymeet uniform and equipment standards and are in possession of proper licensing and certifications.
• Assistdispatch staff with vehicle change outs that occur in the field
• Provide feedback to safety and operations departments on service items that affect safety and performance,identifypotential safety hazards, and provide feedback to be incorporated into daily operations procedures
• Follow company safety and operational rules and procedures
• Ability to work under stress and meet strict timelines
• HandleSpecial Event management
• Monitor AM and PM Pull-Outs and Pull-Ins
• Inspects vehicles for damage and compliance with safety standards
• Coach employees based on onboard surveillance technologyand observation in the field
• Maybe assigned tooperatea vehicleor dispatch servicein an emergency
• Makes regular observations of operators to ensure high-quality service provision
• Supports operations at transfer centers and other high passenger-volume locations to ensure smooth service delivery and high customer service
• Supports investigations of passenger concerns
• Respectfully enforcesKeolis’ andECCTA’s policies and procedures as well as the code of conduct
• Accountable for driver group safety performance
• Conducts field supervision of theoperatorsto assess performance and competence
• Prepares and delivers regular driver scorecard results, coaching drivers to ensure continual improvement
• Accountable for theoperators’contribution to the overall customer experience
• Assistsin the investigation of and response to customer comments
• Buildsa positive relationship withtheoperators
• Addresses driver performance issues, providing coachingwhen appropriate
• Acts as liaison between drivers and other departments

Training

• May provide behind-the-wheel(BTW)training for new operators and trainees
• Conducts on-board evaluations and in service training to operators according to schedule and/or need
• ProvidesBTWretraining as directed
• Evaluates new operator driving skills usingappropriate checklistsand evaluation forms.
• Providesappropriate feedbackto new operators
• Servesas role model and mentor to new operators
• Identifiesretraining needs
• Recognizes andreportssafe and unsafe acts / conditions to Management.
• Provides feedback to SafetyManager, Assistant General Manager,Training Manager, and otherappropriate staffregardingtraining needs
• Assiststraining department inidentifyingadditionalor refresher training needs based on current trends within the employee base
• Other duties as assigned

Physical Demands and Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Mostwork isaccomplishedoutside, in both extreme heat or cold, or in a vehicle. May be exposed to loud noise and fumes associated with transit vehicles and facilities. Indoor work isaccomplishedinside in air-conditioned or well-ventilated facilities. May perform physical activities that require considerable use of the arms, repetitive hand-wrist motion, legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. The employee isgenerally subjectedtolong periodsspent sitting, driving, standing,walkingor looking at a computer screen/electronic device.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing apre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of abackground check consistent with applicable federal, state, and/or local laws.
• Safety commitment: Safety is a way of life atKeolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we canbecome the safesttransportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities wherewe operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact [e-mail] . Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.
• Work authorization:“Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.