Road Supervisor

TransWest; Redmond, Northern (WA, KY); Hybrid; USD 44,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off (PTO) accrues

Personal day

Company-Observed Holidays

Job summary

TransWest is seeking a Road Supervisor to provide front-line supervision for drivers and shuttle program staff, ensuring safe, timely, and efficient operations from pull-out through route completion. You will oversee fleet readiness, route coverage, and documentation while partnering with the Operations Manager on fleet movement and repairs.

The role includes recruiting, onboarding, coaching, driver certifications, road testing, incident investigations, and enforcing safety standards to maintain

Qualifications

• 2+ years of experience in a Lead or Supervisory role.
• 2+ years of driving experience (shuttle, routed, or point-to-point transportation with 10,000 GVWR+).
• Experience coaching, mentoring, or training drivers.
• Familiarity with DOT/FMCSA safety and compliance requirements.
• Ability to document incidents, training outcomes, and performance concerns clearly and accurately.

Responsibilities

• Provide front line supervision to drivers, program support staff, and additional staff assigned to the Shuttle Transportation Program, representing supervisory responsibility for 20+ team members.
• Ensure efficient pull-out of all shuttle routes at the beginning of each shift so that all shuttle service starts on time and remains safe.
• Oversee fleet of 20+ shuttle vehicles and scheduling of repairs as determined by the Operations Manager.
• Coordinate safety orientation and provide ongoing driver training, coaching, and mentoring.
• Conduct road test evaluations for driver candidates to assess safe driving skills and readiness.

Skills

Leadership

Coaching

Public speaking

Verbal communication

Documentation

Problem solving

Tools

Microsoft Office Suite

Job description

About TransWest:

We move people. We help them get to work, school, or play. From A to B, and everythinginbetween. By shuttle, bus,charteror valet, we find creative ways to move people,business, and communities forward. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We goabove and beyondto remove stress in all interactions and make things a little easier for all we serve.

The Road Supervisor provides front-line supervision for drivers and support staff while ensuring safe,timely, and efficient shuttle operations from pull-out through route completion. This role oversees vehicle readiness, fleet condition, route coverage, supplies, documentation, and on-road performance while partnering with the Operations Manager on fleet movement, repairs, staffing coverage, and operational records. The Road Supervisor also supports driver recruitment, onboarding, training, coaching,drivercertifications, road testing, incident investigation, and safety follow-up tomaintainservice quality, regulatory compliance, and company standards.

Compensation:

• $32.00- $36.50/Hour
• Pay range dependent on years of experience, CDL class, and endorsements.
• Internal TransWest CDL Drivers receive a $3.50 added premium on their base rate.

Benefits:

• Medical, Dental, Vision & Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)accruesin accordance withcompany policy and may be used for vacation, personal, or sick time. Team Members are eligible toaccrueup to 80 hours (10 days) of PTO annually, with increased accrual opportunities based on years of service.
• One paid personal day annually. 8 hours for full-time Team Members and 4 hours for part-time Team Members.
• Seven Company-Observed Holidays. Full-time non-exempt Team Members receive eight hours of holidaypayand part-time non-exempt Team Members receive four hours of holiday pay for eligible holidays.

Additional Compensation:

• Quarterly Safety Performance Bonus opportunity for Team Members who meet established safety program requirements

Responsibilities:

• Provide front line supervision to drivers, program support staff, andadditionalstaff assigned to the Shuttle Transportation Program,representingsupervisory responsibility for 20+team members.
• Ensure efficient pull-out of all shuttle routes at the beginning of each shift so that all shuttle service starts on time and canmaintainefficient and safe service.
• Assign available vehicles to each route, ensure that all external signage is current, and drivers have necessary supplies and documentation paperwork.
• Work with the Operations Managerpertaining tofleet management and movement of assets.
• Oversee fleet of 20+ shuttle vehicles as well as support vehicles.
• Review fleet condition daily andassistin scheduling vehicles for repairs asdeterminedby the Operations Manager
• Ensure that the fleet is clean, working with the drivers to schedule and perform cleaning activities.
• Oversee ordering and procurement of equipmentandsupplies, ensuring that staff and daily operations have all equipment and supplies needed; ensure that Shuttles are stocked with required supplies, schedules, and other informational piecesat all times.
• Work with the Operations Manager to cover scheduled and unscheduled absences in the event a driver does not check in on time.
• Assistwith data gathering or updating shuttle operations records as needed.
• Conduct on-the-road observations at various locations in the system,monitoringon-time performance, shuttle operations, customer service, safe drivingprinciplesand document/follow-up with any areas of concern.
• Assistin the investigation of workplace crashes/injuries and ensure adherence to safety standards and safe workplace practices.
• Conduct driver recruitment activities, including candidate screening, interviewing, onboarding, and new hire orientation to ensure adequate staffing levels.
• Manage driver certification and re-certification requirements,maintainingaccuraterecords and ensuring all licenses, endorsements, medical certifications, and qualificationsremaincurrent and compliant with applicable regulations.
• Coordinate safety orientation and provide ongoing driver training, coaching, and mentoring focused on defensive driving, compliance, customer service, and operational procedures.
• Conduct road test evaluations for driver candidates to assess safe driving skills, professionalism, and readiness for the role.
• Implement new or updated training as needed to support operational changes, safety initiatives, company standards, and DOT/FMCSA compliance requirements.
• Assistwith incident investigations, documentation, and follow-up actions to reinforce safe workplace practices and regulatory compliance.
• Use strong public speaking, presentation, written communication, and critical thinking skills to deliver effective training and communicate expectations clearly.
• Other duties as assigned.

Requirements:

• 2+ years of experience in a Lead or Supervisory role
• 2+ years ofdriving experience(shuttle, routed, or point-to-point transportation using a vehicle with a 10,000 GVWR or greater)
• Experience coaching, mentoring, or training drivers
• Strong defensive driving skills and knowledge of safe driving practices
• Familiarity with DOT/FMCSA safety and compliance requirements
• Strong verbal, written, presentation, and public speaking skills
• Ability to document incidents, training outcomes, and performance concerns clearly and accurately
• Strong critical thinking and problem-solving skills
• Must have experience in using Microsoft Office Suite
• Must be at least 21years of age
• Acceptable Motor Vehicle Record
• CDL Class AorB License
• Passenger Endorsement
• Current/Active DOT Medical Card

TransWest Culture:

Come join our close-knit team. We enjoy having summer BBQ’s, holiday parties, games, contests and so much more at our bus yards and in the office.

Our Commitment to Diversity, Equity, Inclusion, and Belonging:

At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders tooptimizeour impact.