Road Supervisor

Cincinnati Metro; Access (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

A public transportation authority in Kentucky is seeking a Road Supervisor to manage daily street service operations and ensure high-quality customer service. This position requires strong communication and problem-solving skills, with a focus on safety and compliance. Ideal candidates will have experience in transportation management and possess a CDL with Passenger endorsement. The role emphasizes teamwork and efficiency in operations.

Qualifications

• Three to five years as a coach operator preferred.
• Supervisory experience is a plus.
• Knowledge of Public Transportation preferred.

Responsibilities

• Oversee daily street service operations.
• Monitor street operations for on-time performance.
• Respond to accidents and incidents.

Skills

Excellent verbal skills

Problem-solving skills

Leadership qualities

Project management skills

Education

High School Diploma or GED

Tools

Word processing software

Spreadsheets

Job description

Overview

The road supervisor oversees and manages daily street service operations and customer service concerns as necessary.

ESSENTIAL FUNCTIONS

• Conduct site checks and road observations according to client and local policy. Document findings accordingly and provide necessary reports to project staff.
• Conduct wheelchair securement and vehicle cleanliness checks on in service vehicles.
• Monitor street operations for on-time performance and schedule and route adherence.
• Respond to accidents and incidents assisting to manage the situation as well as collecting all required information, assist dispatch and operations staff in resuming service levels according to contract specifications and minimizing passenger disruptions.
• Accompany operators to medical facilities as required after accident or injury, ensure proper administration of post-accident drug and alcohol testing.
• Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications.
• Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards and provide feedback to be incorporated into daily operations procedures.
• Accurately document all field observations and ensure file maintenance.
• Ability to work in compliance with Metro's policies.
• Assist in the development of strategies to meet or exceed organizational and department performance goals and objectives, monitor results, and recognize employee, department, and organization accomplishments
• Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration, participation and professional development among staff
• Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran
• Perform other duties as assigned

POSITION QUALIFICATIONS

• Competency Statement(s) Communications - Excellent verbal, writing and non-verbal skills. Persuasive, consensus builder.
• Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
• Employee Development - Competent in assessing employee skills: coaches, delegates, and supports employee development. Provides constructive feedback.
• Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving.
• Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
• Proficiency - Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail, excellent project management skills.

Education

• High School Diploma or GED (Equivalent), Certifications according to local contract requirements

Experience

• Three to five years as a coach operator preferred.
• Supervisory experience is a plus.
• Knowledge of Public Transportation preferred.

SKILLS & ABILITIES

Computer Skills

• Working knowledge of word processing, spreadsheets, and e-mail.
• Ability to navigate in a Windows based computer system.

Certificates & Licenses

• Must have CDL with Passenger (P) Endorsement

Other Requirements

• Must pass background and motor vehicle check based on Metro adjudication standards.
• Previous passenger transportation in current project or similar environment preferred. Previous training and/or field supervision experience preferred but not required.
• Familiarization with service area.
• Ability to manage emergency situations.
• Knowledge of State and Federal regulations and corporate safety programs and policies.
• Ability to communicate effectively and work with all departments.
• Ability to work independently and objectively.

PHYSICAL DEMANDS

Physical Abilities

• Sit for periods of time (F)
• Stand (F)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 – 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

WORK ENVIRONMENT

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all fu nctions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Equal Employment Opportunity Statement

Metro is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.