Road Service Technician Union

Monroe Tractor; City of Syracuse (NY); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Uniforms provided.

Discounts on products and services.

Continued education, hands-on training

Union Health & Welfare, and Pension

Job summary

Monroe Tractor is seeking a skilled Diesel Technician to join our team in the Northeastern US. You will provide professional, safe, and efficient support for our branch, handling routine maintenance to complex diesel engine repairs, with a focus on customer satisfaction and equipment uptime.

This role operates within a union Local 158-C environment and requires a strong work ethic, ability to lift 50-75 pounds, and a commitment to safety and quality in every service call.

Qualifications

• Experience in heavy construction equipment or agriculture equipment preferred.
• Valid Driver's License with clean driving record required.
• Ability to independently lift 50-75 pounds.
• Excellent customer service skills and relationship-building abilities.

Responsibilities

• Provide technical service to equipment.
• Read job orders.
• Observe and listen to equipment in operation to resolve malfunctions and perform procedures.
• Follow checklists to ensure critical parts are examined.
• Inspect guards, bolts, and safety devices on trucks and adjust as needed.
• Test-drive vehicles to confirm smooth operation.
• Tag warranty parts and return to warranty clerk.
• Attend training classes and review factory bulletins.
• Maintain positive relationships with customers to enhance satisfaction.
• Complete all work per supervisor directives and safety requirements.

Skills

Diesel Technician

Heavy equipment

Customer service

Job description

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

We’re looking for a skilledDiesel Technicianwith a strong background inheavy equipment. In this role, you’ll provide professional, safe, and efficient support for our branch, handling everything from routine maintenance to complex diesel engine repairs. This position is part of the union Local 158-C.

Qualifications

• Prior experience in heavy construction equipment or agriculture equipment is preferred.
• Strong independent work ethic but also able to work collaboratively with a team.
• Excellent customer service skills; a builder of relationships.
• Clear and concise communications.
• A strong sense of urgency, focusing on time.
• Valid Drivers License and clean driving record is required.
• Ability to independently lift between 50-75 pounds.

Responsibilities

• Provide technical service to equipment.
• Read job orders.
• Observe and listen to equipment in operation to resolve malfunction issues and execute work procedures effectively.
• Follow checklists to ensure all critical parts are examined.
• Examine protective guards, loose bolts, and specified safety devices on trucks, and adjust as needed.
• Test-drive vehicles to ensure that they run smoothly.
• Tag all warranty parts and return them to the warranty clerk.
• Attend training classes and keep tabs on factory technical bulletins.
• Develop and maintain positive relationships with customers to increase overall customer happiness.
• Properly complete the service and/or repairs assigned by the supervisor.
• Complete all work according to the applicable safety requirements and published procedures.
• Participate in, and utilize to the best of one’s abilities, technical training as assigned by management.
• Maintain your designated workspace in an organized and clean manner.
• Ensure guest vehicles are returned as clean as they were before being serviced.
• Show the utmost courtesy to all guests, visitors, and dealership personnel.
• Make every effort to achieve the production objectives set by management.
• Adhere to the manufacturer’s policies and procedures as they relate to labor operations, time, and repair order documentation when performing warranty repairs and torque specifications.
• Any other duties as outlined by the Service Supervisor and, or management.
• Uniforms provided.
• Discounts on products and services.
• Continued education, manufacturer hands-on and web-based training.

Union Health & Welfare, and Pension package included:

• Self-insured Medical
• Prescription Drug Coverage
• Life AD&D & short term disability

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

#IND23

This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.

Pay Transparency

$25 - $32 USD