Road Service Technician - Heavy Equipment

ADP, Inc.; Woburn (MA); On-site; USD 55,000 - 76,000; Full time

Job summary

The Road Service Technician role in Woburn, MA involves performing diagnostics and repairs on heavy equipment in shop or field settings. You will handle electrical, hydraulic, mechanical, engine, and transmission issues, using diagnostic tools and software to ensure proper operation.

You must weld using MIG and stick processes and comfortably operate test equipment. Strong communication with customers and team members is essential, with training hours required annually.

Qualifications

• Extensive knowledge of heavy equipment maintenance and repair.
• Ability to diagnose and troubleshoot equipment issues using diagnostic tools and software.
• Experience with engines, transmissions, drivetrains, hydraulics, and electrical/computer systems on heavy equipment.
• Knowledge of safety procedures and regulations for heavy equipment operation and maintenance.
• Excellent analytical and problem-solving skills.
• Strong reading of technical manuals and schematics.
• Good communication and interpersonal skills for team and clients.

Responsibilities

• Speak with customers and coworkers effectively.
• Diagnose and repair during/after service with customers and coworkers.
• Promote a friendly work environment.
• Demonstrate and operate equipment with maintenance and repair expertise.
• Work with minimal supervision to perform duties.
• Fabricate, weld (MIG/arc) as needed for repairs.
• Look up and order parts to complete repairs.
• Capture photos and document work orders for warranties.

Skills

Heavy equipment maintenance

Diagnostics & troubleshooting

Engine/transmission/hydraulic repair

Electrical/computer systems

Safety procedures

Communication with customers

Reading manuals & schematics

Tools

Diagnostic tools

MIG welding

Stick welding

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Road Service Technician - Heavy Equipment

Service-Woburn RFT Woburn, MA, US

Salary Range: $40.00 To $55.00 Hourly

Reports To: Service Manager

Exempt/Non-exempt: Non-exempt

Union (Y/N): Yes

D epartment: Service

Location(s): Woburn, MA

JOB SUMMARY

The Road Service Technician works without guidance in a shop or field capacity. Capable of independent diagnostics for equipment lines carried to include electrical, hydraulic, mechanical, engine, transmission, drivetrain & computer software knowledge. Can use and understands all diagnostic tools available to them. Can independently repair all types of mechanical, engine, transmission, drivetrain, hydraulic, and electrical issues. Can perform most basic types of MIG and stick welding and cutting. Ability to use all computers and test equipment associated with the product line the company carries.

PRIMARY RESPONSIBILITIES

• Employee must have the ability to speak and work well with customers and co-work workers a like.
• Employee possesses the ability to communicate, diagnosis and repair during and at completion of service or repair with customers and co-workers.
• Employee possesses the ability to promote a friendly work environment.
• Employee can demonstrate and operate all types of equipment, is highly skilled and experienced in maintenance, diagnostics, repair, and rebuilding of one of the more complicated types of equipment, and components.
• Employee requires minimal immediate supervision for the successful performance of their duties.
• Employee can perform all types of fabricating, oxyacetylene welding, cutting and electric arc welding in all positions with special reference to maintenance and repair of heavy-duty construction equipment.
• Employee shall possess the necessary abilities to complete all paperwork completely and efficiently.
• Employee is capable of looking up and ordering all parts necessary to complete the repairs needed for each job.
• Employee is capable of taking all necessary photos, texting, emailing and uploading to work orders for warranty repairs.
• Employee is capable of steam cleaning and detailing equipment as needed.
• Employee is willing to attend a minimum of 80 hours of training on annual as needed basis provided by the company.
• Adherence to work scheduled hours and overtime as needed.
• Employee is willing assist other class technicians.
• Employee is willing to perform other various tasks as needed.

Mandatory training requirements:

• MSHA (Mine Safety and Health Administration)
• OSHA (Occupational Safety and Health Administration)

QUALIFICATIONS / EXPERIENCE / ATTRIBUTES

• Extensive knowledge of all aspects of heavy equipment maintenance and repair.
• Ability to diagnose and troubleshoot equipment issues using diagnostic tools and software.
• Experience with maintenance and repair of engines, transmissions, drivetrain, hydraulic systems and electrical/computer systems on heavy equipment.
• Knowledge of safety procedures and regulations related to heavy equipment operation and maintenance.
• Excellent analytical and problem-solving skills.
• Ability to visually diagnose mechanical issues.
• Ability to read and interpret technical manuals and schematics.
• Excellent communication and interpersonal skills to work with team members and clients.
• Physical stamina and strength to lift heavy parts and equipment.
• Availability to work flexible hours and weekends as needed.
• Ability to read work orders.
• Ability to perform repairs in a timely fashion.
• Candidate must possess C.N. Wood’s Core Values: We are ONE C.N. Wood. Each person and department may have their own identity, but together we are a team. We promote respect, teamwork, open communication, and cooperation across the entire organization. Our customers come first; we strive to do more than they expect. We have integrity; we play to win, but we don’t cheat. We are better than we were yesterday, but not as good as we’ll be tomorrow. Our prior self is the only competition we measure ourselves against.

WORKING CONDITIONS

While performing the duties of this job, the employee must be able to bend, stretch, kneel, climb and squat to perform repairs and inspections; talk and hear; perform fine motor, hand, and finger skills in the use of tools, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. Ability to frequentlylift 50 pounds;Ability towork safely in a noisy area with many odors present.

EEO STATEMENT

C.N. Wood is an equal opportunity employer that values the strength diversity brings to the workplace. It is our policy that we will not discriminate against any person based on race, color, religion, sex, national origin, ancestry, disability, or veteran status.