Road Service Manager

New England Truck Center; Chicopee (MA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k)

Paid time off and holidays

Job summary

New England Truck Center is looking for a Road Service Manager to lead their diesel road service team based in Chicopee, MA. This role offers a competitive base pay of $35–$45/hr for a standard 50-hour week, with total earnings potentially reaching $130,000–$150,000 annually.

You will mentor and lead a team, perform emergency roadside repairs, and ensure operational excellence. The company offers comprehensive benefits including medical coverage, paid time off, and a clear pathway for career advancement.

Qualifications

• Proven diesel/heavy-duty repair skills; can run any call assigned to the team.
• Experience in training, mentoring, or leading a crew.
• Valid driver’s license and current DOT Medical Card required.

Responsibilities

• Lead the road service team, handling daily operations and mentoring.
• Perform emergency roadside repairs and service on diesel vehicles.
• Ensure techs complete DVIRs, and follow company procedures and standards.

Skills

Diesel/heavy-duty repair skills

Leadership experience

Problem-solving skills

Strong communication

Education

High school diploma or GED

Diesel engine repair training/certification

Tools

Diesel diagnostic software

Job description

Road Service Manager — Diesel / Working Leader — NETC Fleet Services (MA-based)

This is a leadership seat that still pays like a top producer. Base pay is $35–$45/hr on a standard 50‑hour week, and commissions added on top of that. A road service manager who works hard and leads well clears $130,000–$150,000+ a year. You lead the crew, you still turn wrenches, and your paycheck reflects both.

NETC Fleet Services is hiring a Road Service Manager to lead our diesel road service team in MA (Chicopee or Sturbridge-based) — the techs who get stranded trucks, trailers, motor coaches, and heavy equipment back on the road across New England. We’re one of the region’s fastest‑growing names in towing, recovery, and commercial truck service, and road service is one of our highest‑growth verticals. This is a chance to lead it, build it, and grow with it.

This is a player‑coach role. You’ll lead a team of road service technicians and run calls yourself. If you want a desk and a clipboard, this isn’t it. If you’re a top diesel tech who’s ready to set the standard, develop a crew, and earn like a leader, keep reading.

What you’ll lead

• Be the first point of contact for your road service techs — daily operations, questions, and issues
• Lead by example. Your own diagnostics, repairs, documentation, and professionalism set the bar for the team
• Mentor and train your techs — bring new hires up to speed and push your veterans to get better
• Provision and manage equipment — make sure your team has the trucks, tools, and parts they need to produce
• Ensure your techs complete DVIRs, follow procedures, and meet company and DOT standards
• Give your people direct feedback, and elevate persistent performance issues to management
• Communicate proactively with dispatch, parts, and leadership — flag staffing, scheduling, and equipment problems early, with a recommended fix

What you’ll still do (because you lead from the truck)

• Perform emergency roadside repairs, service, and diagnostics on diesel vehicles and equipment
• Brake work, electrical, tire R&I, engine and powertrain repairs, AC and emission systems
• Advanced troubleshooting and diagnostics
• Process customer payments and resolve issues swiftly, calmly, and professionally
• Keep documentation, receipts, and invoices tight and submitted on time
• Keep your truck clean, presentable, and road‑ready

What we’re looking for

• Proven diesel/heavy‑duty repair skill — you can run any call you’d assign to your team
• Leadership experience or clear leadership readiness — you’ve trained, mentored, or run a crew
• High school diploma or GED, plus diesel engine repair training/certification
• Advanced knowledge of gas and diesel engines, electrical systems, and diagnostics; proficiency with diesel diagnostic software
• A valid driver’s license and current DOT Medical Card
• Sharp problem‑solving, strong communication, and the work ethic to lead from the front

What we offer

• Base pay $35–$45/hr on a standard 50‑hour week
• Commission after hours and on weekends — realistic total earnings of $130,000–$150,000/yr
• Medical, dental, and vision plans
• Life and disability coverage
• AFLAC plans
• 401(k)
• Paid time off and holidays
• A growing company where leaders move up

If you’ve got the diesel skills, the leadership in you, and you want to earn what a top producer earns, we want to talk to you. Apply today and lead the best road service team in New England.

Job Type: Full‑time

• Work Location: In person

NETC Fleet Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.