Road Service Manager

aprrllcdbanewenglandtruckcenter; Chicopee (MA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Competitive base pay and growth

Job summary

NETC Fleet Services in MA seeks a Road Service Manager to lead our diesel road service team. You will lead the crew from the truck, perform repairs, and drive service quality and safety across New England.

You'll mentor technicians, handle diagnostics, equipment provisioning, and customer interactions while earning as a top producer. This is a player-coach role with growth opportunities in a fast‑growing vertical.

Qualifications

• Proven diesel/heavy‑duty repair skill and leadership experience.
• High school diploma or GED with diesel training/certification.
• Valid driver’s license and current DOT Medical Card.

Responsibilities

• Be the first point of contact for road service techs — daily operations, questions, and issues.
• Lead by example with diagnostics, repairs, documentation, and professionalism.
• Mentor and train your techs — bring new hires up to speed and push veterans to improve.
• Provision and manage equipment — ensure trucks, tools, and parts are available.
• Perform emergency roadside repairs and diagnostics on diesel vehicles and equipment.
• Ensure DVIRs, DOT standards, and proper paperwork are followed.
• Communicate proactively with dispatch, parts, and leadership to flag issues early with a fix.

Skills

Diesel repair

Leadership

Diagnostics

Communication

Education

High school diploma or GED

Diesel engine repair training/certification

Tools

Diesel diagnostic software

Job description

Road Service Manager — Diesel / Working Leader — NETC Fleet Services (MA-based)

This is a leadership seat that still pays like a top producer. Base pay is $35–$45/hr on a standard 50-hour week, and commissions added on top of that. A road service manager who works hard and leads well clears $130,000–$150,000+ a year. You lead the crew, you still turn wrenches, and your paycheck reflects both.

NETC Fleet Services is hiring a Road Service Manager to lead our diesel road service team in MA (Chicopee or Sturbridge-based) — the techs who get stranded trucks, trailers, motor coaches, and heavy equipment back on the road across New England. We're one of the region's fastest-growing names in towing, recovery, and commercial truck service, and road service is one of our highest-growth verticals. This is a chance to lead it, build it, and grow with it.

This is a player-coach role. You'll lead a team of road service technicians and run calls yourself. If you want a desk and a clipboard, this isn't it. If you're a top diesel tech who's ready to set the standard, develop a crew, and earn like a leader, keep reading.

What you'll lead:

• Be the first point of contact for your road service techs — daily operations, questions, and issues
• Lead by example. Your own diagnostics, repairs, documentation, and professionalism set the bar for the team
• Mentor and train your techs — bring new hires up to speed and push your veterans to get better
• Provision and manage equipment — make sure your team has the trucks, tools, and parts they need to produce
• Ensure your techs complete DVIRs, follow procedures, and meet company and DOT standards
• Give your people direct feedback, and escalate persistent performance issues to management
• Communicate proactively with dispatch, parts, and leadership — flag staffing, scheduling, and equipment problems early, with a recommended fix

What you'll still do (because you lead from the truck):

• Perform emergency roadside repairs, service, and diagnostics on diesel vehicles and equipment
• Brake work, electrical, tire R&I, engine and powertrain repairs, AC and emission systems
• Advanced troubleshooting and diagnostics
• Process customer payments and resolve issues swiftly, calmly, and professionally
• Keep documentation, receipts, and invoices tight and submitted on time
• Keep your truck clean, presentable, and road-ready

What we're looking for:

• Proven diesel/heavy‑duty repair skill — you can run any call you'd assign to your team
• Leadership experience or clear leadership readiness — you've trained, mentored, or run a crew
• High school diploma or GED, plus diesel engine repair training/certification
• Advanced knowledge of gas and diesel engines, electrical systems, and diagnostics; proficiency with diesel diagnostic software
• A valid driver's license and current DOT Medical Card
• Sharp problem‑solving, strong communication, and the work ethic to lead from the front

What we offer:

• Base pay $35–$45/hr on a standard 50‑hour week
• Commission after hours and on weekends — realistic total earnings of $130,000–$150,000/yr
• Medical, dental, and vision plans
• Life and disability coverage
• AFLAC plans
• 401(k)
• Paid time off and holidays
• A growing company where leaders move up

If you've got the diesel skills, the leadership in you, and you want to earn what a top producer earns, we want to talk to you. Apply today and lead the best road service team in New England.

Job Type: Full‑time · Work Location: In person

NETC Fleet Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.