RNC Sales Manager

Airtron; Houston (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Airtron in Houston is seeking a Retail Sales Manager to lead the daily operations of the Retail business, grow service revenue, and maintain a strong focus on safety and customer satisfaction.

You will coach the sales team, track KPIs with the VP, manage budgets, and ensure compliance with safety and quality standards while driving continuous process improvements.

Qualifications

• High school diploma or GED; education may be substituted by experience.
• 10+ HVAC or related industry experience.
• 5+ years’ experience leading a team.
• 5+ years’ experience driving successful sales teams.
• Financial acumen.
• Proficient in Microsoft Excel, Word, and Outlook.
• Familiarity with ERP, customer service or related software.
• Knowledge of HVAC systems and processes.
• Must communicate effectively in English, verbally and in writing.
• Excellent verbal and written communication skills.
• Valid driver’s license.
• Ability to work overtime with little notice; weekends may be required.

Responsibilities

• Leads and develops the retail sales team.
• In partnership with the Division VP, creates and reviews service and financial KPI’s for the Retail business.
• Provides leadership, training and coaching to ensure optimal performance of the Retail team.
• Promptly addresses performance issues.
• Ensures that all direct reports comply with required safety standards and are safety conscious.
• Provides regular performance updates to senior management.
• Meets or exceeds gross profit and consumer budgets; tracks progress monthly.
• Ensures all administrative guidelines are followed for timesheets, expenses, reporting and other operational paperwork.
• Reviews invoices and paperwork daily to ensure information is recorded accurately.
• Ensures team completes all required training.
• Assures all work meets the highest quality standards.
• Ensures permits are pulled and inspected as local codes require.
• Protects the company’s assets.
• Responsible for hiring and staffing of new team members.
• Continually seeks ways to improve processes and operations.
• Follows all company policies and safety procedures.
• Other duties as assigned.
• Duties may vary by location.

Skills

Sales leadership

Leadership

Communication

Customer service

Teamwork

Time management

Organization

Relationship building

Safety awareness

Judgment

English proficiency

Education

High school diploma or GED

College degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

ERP systems

CRM software

Job description

At Airtron Heating & Air Conditioning, we help homeowners stay comfortable year-round with trusted heating, cooling, and HVAC solutions. For more than 40 years, we’ve built our reputation by showing up, doing quality work, and treating customers with honesty and respect. We’re proud to be the neighbor people can count on—and we’re looking for team members who share that same commitment to serving others and doing the job right.

At Airtron, we’re looking for people who take pride in their work, care about their teammates, and are committed to delivering an exceptional experience for every customer. If that sounds like you, we’d love to have you on our team.

Job Summary:

The Retail Sales Manager is a key member of the Division Leadership team, responsible for the daily operations of the Retail business. The Retail Sales Manager is tasked with growing the Retail service business and increasing customer satisfaction, while continuing a strong focus on safety.

Essential Duties/Responsibilities*:

• Leads and develops the retail sales team. May lead and supervise customer service.
• In partnership with the Division VP, creates and reviews service and financial KPI’s for the Retail business
• Provides leadership, training and coaching to ensure optimal performance of the Retail team
• Promptly addresses performance issues
• Ensures that all direct reports comply with required safety standards and ensures that team members are safety conscious at all times
• Provides regular performance updates to senior management
• Meets or exceeds gross profit and consumer budgets; tracks progress monthly
• Ensures all administrative guidelines are followed for timesheets, expenses, reporting and other operational paperwork
• Reviews invoices/paperwork submitted by team daily to ensure all necessary information is recorded neatly and accurately
• Ensures team promptly completes all required training
• Assures all work performed meets the highest quality standards
• Ensures that all permits are pulled and inspected as local code requires (as needed)
• Protects the company’s assets
• Responsible for effective hiring of all new team members and maintains adequate team staffing
• Continually searches for ways to improve process and operations
• Follows all company policies and procedures, including but not limited to safety
• Other duties as assigned

* Duties may vary by location.

Minimum Requirements:

• High school diploma or GED equivalent; experience may be substituted for education

• 10+ HVAC or related industry experience

• 5+ years’ experience leading a team

• 5+ years’ experience driving successful sales teams

• Financial acumen

• Computer competency is required, including experience with Microsoft Excel, Word, and Outlook

• Familiarity with ERP, customer service or related computer software

• Knowledge or aptitude to understand HVAC systems and processes

• Must be able to communicate in English effectively, both verbally and in writing.

• Excellent verbal and written communication skills.

• Valid driver’s license required.

• Ability to work overtime with little notice; weekends hours may occasionally be required.

Preferred Qualifications:

• College degree.
• HVAC business and/or field experience

Additional Knowledge, Skills and Abilities:

• Leadership skills and effective leadership behaviors
• Customer service mindset with both internal and external customers
• Ability to work independently and as part of team
• Strong work ethic
• Capable of making good judgments/decisions
• Strong interpersonal communication and collaboration skills, with all levels of the organization
• Able to work in a fast-paced, high-pressure environment
• Strong organizational skills, attention to detail and the ability to multi-task
• Demonstrated ability to learn industry, company, product or technical knowledge and effectively convey that knowledge to customers.
• Ability to build positive relationships with customers, both internal and external
• Safety mindset and acceptance of a safety culture

Working Conditions:

• Open office environment
• Fast-paced environment
• Travel by vehicle to and from work locations
• Occasional exposure to customer homes as needed
• Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE

Physical Requirements:

• Must be able to lift/move up to 20 pounds frequently
• Must be able to drive and operate a motorized passenger vehicle
• Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
• Must be able to adhere to long periods of standing, walking or sitting
• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely
• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to express or exchange ideas by means of the spoken word to impart oral information to others
• Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
• Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

Airtron is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Airtron.