RN Urgent Care Assistant Manager

Kaiser Permanente; Bellevue (WA); On-site; USD 75,000 - 95,000; Full time

Job summary

Kaiser Permanente in Bellevue, Washington, is seeking a Supervisor for the Urgent Care department. This role involves supervising staff, ensuring compliance with regulatory standards, and representing the department on various committees. The successful candidate will possess a Bachelor's degree in nursing, a current Washington State RN license, and at least two years of supervisory experience in an acute or urgent care setting.

The position also requires strong communication, customer service, and problem-solving skills, with a preference for applicants holding a Master's degree.

Qualifications

• Minimum two years of supervisory experience in an acute or urgent care environment.
• Current Washington State RN license by date of hire/transfer.
• Knowledge of regulatory requirements and healthcare delivery administration.

Responsibilities

• Supervise assigned staff including recruitment, training, and performance management.
• Assist with establishing departmental policies and compliance with standards.
• Act as representative on various committees and attend standing meetings.
• Conduct research and analysis, resolving consumer and systems issues.
• Oversee facility issues and evaluate new technology implementation.

Skills

Supervisory skills

Customer service

Problem resolution

Process improvement

Team facilitation

Education

Bachelor's degree in nursing

Master's degree in nursing or business administration

Job description

Job Description

Under the direction of the Urgent Care Manager, supervise assigned staff, including prioritizing outcomes, recruiting, hiring, orienting, leading, managing, evaluating, training, developing, disciplining, and terminating if necessary. Assist manager with personnel issues as assigned. Act on behalf of the manager on assigned committees and participate as the UC representative at specified standing meetings. Coordinate and collaborate as assigned with primary care, specialty care, and ancillary services. Oversees facility and supply issues in the Urgent Care.

• Supervise assigned staff including recruiting, selecting, orienting, managing training, evaluating, developing, and handling performance issues.
• Assist with the establishment, development, implementation and enforcement of departmental policies and procedures. Assure compliance with all Regulatory Standards, and professional organization standards.
• Participate as the UC representative on various committees, such as quality, regulatory, safety, and HR standards. Attend and participate at various standing meetings such as the AOD and Medical Clinical Service Line meeting.
• Conduct research and analysis of programs, plans, procedures as assigned and assists with projects. Resolves consumer and systems issues. Monitors, tracks and resolves accident/incident reports.
• Oversees facility issues. Evaluates and supports implementation of new technology and equipment. Resource to Materiel Management on product selection.

Qualifications

Basic Qualifications:

Experience

• Minimum two (2) years of supervisor in an acute or urgent care environment.

Education

Bachelor's degree in nursing.

License, Certification, Registration

• Current Washington State RN license by date of hire/transfer.

Additional Requirements:

• Communication and supervisory skills; including customer service, problem resolution, team facilitation and development, and process improvement.
• Knowledge of regulatory requirements.
• Healthcare delivery administration, customer relations, quality management and team facilitation skills.

Preferred Qualifications:

• Master's degree in nursing, business administration or related field.

Additional Information

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability status.

Job Location