RN Transfer and Referral Center Navigator (.9 FTE)

Billings Clinic; Billings (MT); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) Retirement Plan

Pension Plan

Paid Time Off

Wellness program

Job summary

Billings Clinic is seeking a RN Transfer and Referral Center Navigator (0.9 FTE) to coordinate patient transfers and placement across the Billings Clinic system. The role supports bed management and staff collaboration to ensure timely patient movement.

The ideal candidate has RN licensure in Montana, 5 years of acute care experience preferred, and excellent communication and organizational skills. DOE wage and shift options include Day, Evening and Weekends.

Qualifications

• Graduate of accredited nursing program.
• Associate or Diploma RNs with <5 years must commit to BSN within 4 years.
• RN licensure in Montana required or eligible.

Responsibilities

• Performs nursing triage to identify necessary providers and staff for transfers.
• Orchestrates patient movement within the Billings Clinic system to balance bed availability.
• Engages ancillary partners and staff to resolve throughput barriers.
• Supports Administrator on Duty and Patient Placement roles.
• Maintains competency with organizational standards and safety requirements.

Skills

Critical thinking

Communication

Time management

Problem solving

Professionalism

Confidentiality

Education

Graduate nursing program

BSN commitment requirement

Tools

Cerner

Microsoft Office

Job description

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!You can make a difference here.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the Employee Benefits Guide.

Magnet: Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!

Pre-Employment Requirements

All new employees must complete several pre-employment requirements prior to starting. Click here to learn more!

RN Transfer and Referral Center Navigator (.9 FTE)

Transfer Center.8782 (Billings Clinic Main Campus) req12127 Shift: Day, Evening, Weekends Employment Status: Full-Time (.75 or greater) Hours per Pay Period: 0.90 = 72 hours every two weeks (Exempt) Starting Wage DOE: $33.66 - $42.07

Essential Job Functions

• Performs nursing triage to identify the providers, clinicians, and staff necessary to support medical conversations and transfers Billings Clinic
• Orchestrates patient movement in the Billings Clinic system with regard to balancing bed supply and demand and reducing or eliminating unnecessary delays
• Engage ancillary partners, charge nurses, and others to identify and resolve barriers to throughput
• Provides support to the Administrator on Duty (AOD) and Patient Placement roles
• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

KNOWLEDGE

• Regulatory requirements and standards (DNV, OSHA, CMS, Magnet, etc.)
• Patient placement procedures and practices
• Policies and procedures related to patient throughput, capacity, and staffing
• Infection control standards and guidelines
• Billings Clinic physician specialties and service offerings

SKILLS/ABILITIES

• Demonstrate behaviors that reflect principles of a highly reliable organization (HRO)
• Demonstrate critical thinking skills with pathophysiology and disease process
• Demonstrate problem solving skills related to access to medical or behavioral health resources that meet both the patient and organization's needs.
• Demonstrate professional communication skills, both verbal and written
• Display tact and diplomacy in conflict resolution
• Maintain attention to detail and gathering/assessing information; provide problem analysis and resolution
• Prioritize and make decisions for timely transfers based on acuity, diagnosis, preference, bed availability, and staffing resources
• Utilize Cerner applications, Microsoft Office, and other operating systems and software to support functions related to patient acuity and patient placement
• Maintain data and reports related to safety, quality, and patient throughput
• Closely monitor and assess bed availability to ensure timely placement
• Demonstrate time management skills, the ability to manage frequent interruptions, prioritize workload, and quickly switch tasks with minimal delays in workflow
• Maintain the highest degree of integrity and confidentiality due to the sensitive nature of information handled

Minimum Qualifications

Education

• Graduate of accredited program of nursing.
• Associate (or Diploma) RNs with less than 5 years of RN experience hired into this position must commit to completing their Bachelor of Nursing degree within 4 years after their hire date. Billings Clinic may help support the cost through financial assistance.

Experience

• 5 years of clinical experience in an acute care setting, recent experience preferred
• Acute care experience preferred
• Previous Call Center/Transfer Center experience preferred. Care Management experience considered
• Excellent verbal skills including a telephone voice and speech pattern that is articulate and has a pleasant tone
• Typing at 35 words per minute with accuracy

Certifications and Licenses

• Current Registered Nurse licensure in the state of Montana

Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.