RN Supervisor of Patient Services Full Time Rotating Shifts

Tenet Healthcare; Detroit (MI); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Admin Supervisor of Patient Services to oversee operations in a dynamic healthcare environment. This role involves acting as a liaison between administration and patient care staff, ensuring compliance with regulations, and facilitating optimal patient services. The ideal candidate will possess strong analytical and leadership skills, along with a commitment to continuous improvement and teamwork. If you thrive in a complex, fast-paced environment and are passionate about patient care, this position offers an exciting opportunity to make a meaningful impact.

Qualifications

• Bachelor's degree in Nursing or equivalent experience required.
• More than two years of nursing experience preferred.

Responsibilities

• Acts as liaison between administration and patient care staff.
• Monitors compliance with laws and regulations.
• Facilitates optimal patient care through collaboration.

Skills

Analytical ability

Clinical knowledge

Interpersonal skills

Leadership skills

Ability to adapt to technologies

Stress management

Ability to handle multiple priorities

Education

Bachelor of Science degree in Nursing

Eight or more years of clinical experience

Job description

Job Description - Admin Supervisor of Patient Services
Full Time Rotating Shifts (2406004713)

Description:

DMC Rehabilitation Institute of Michigan is one of the nation’s largest hospitals specializing in rehabilitation medicine and research. RIM is known for its clinical expertise in spinal cord injury, brain injury, stroke, amputee, orthopedics, and catastrophic injury care. The Institute houses the Center for Spinal Cord Injury Recovery and the Southeastern Michigan Traumatic Brain Injury System (SEMTBIS), one of only 16 federally designated model systems of care for brain injury care and research. RIM also operates 31 outpatient sites throughout southeast Michigan specializing in sports medicine and orthopedics.

Summary Description:

The supervisor serves as a liaison on a designated shift. Functions as a resource person for management and staff. Provides on-site problem solving for management and administrative staff. Facilitates and validates decision-making regarding nursing practice. Assists in the development of policies and procedures. Participates in the education and development of patient care staff.

Demonstrates an understanding of and commitment to the philosophy and objective of continuous improvement, teamwork, the mission, vision, and values of the DMC, and adheres to the DMC Customer Service Standards.

Monitors activities for and ensures compliance with laws, government regulations, JCAHO requirements, and DMC policies. As directed, implements external and internal audit recommendations. Ensures hospital departments achieve objectives for diversity of their suppliers.

1. Acts as administrative liaison between administration, patient care staff, and other departments on off shifts, weekends, and holidays. Makes decisions about staff placement and patient placement as needed.
2. Collaborates with other health care disciplines to provide optimal patient care. Facilitates the delivery of patient services on all shifts and weekends.
3. Uses six leadership actions; adheres to the DMC's Customer Service Standards.
4. Interprets/facilitates implementation of hospital and nursing policy/procedure.
5. Actively participates in the development of staff and collaborates with nursing education and research.
6. Conducts rounds on patient care areas; evaluates progress toward patient outcomes and intervenes appropriately.
7. In collaboration with unit management or charge nurses, adjusts staffing as necessary.
8. Monitors staff interactions with patients, families, and the public.
9. Functions as a resource person for patient care.
10. Responds to emergencies; collaborates with unit staff to ensure adequate staffing during emergencies.
11. Assists with the orientation and training of staff and provides input for the evaluation of staff.
12. Collaborates with management and staff to meet unit goals.
13. Initiates disciplinary action when indicated; communicates relevant information to manager.
14. Serves on committees and participates in organizational activities as appropriate.
15. Participates in performance improvement activities including data collection.
16. Shares joint accountability with the institution for maintaining competency.

Qualifications:

Minimum Qualifications:

1. Bachelor of Science degree in Nursing or enrollment/documented intent to complete BSN within two years; or, eight or more years of current equivalent clinical experience.
2. More than two years of progressively more responsible nursing experience. Management experience, preferred.
3. Licensed to practice as a Registered Nurse (RN) in the state of Michigan.

Skills Required:

1. Analytical ability and clinical knowledge necessary to make recommendations concerning the development of departmental policies, goals, budgets, and staffing needs.
2. Ability to change job-related work practices/priorities/procedures and reschedule activities in response to changing work conditions.
3. Ability to work productively and effectively in a complex environment, handle multiple/changing priorities and deal with stress associated with a patient care environment.
4. Ability to adapt to technologies used in the work environment.
5. Interpersonal skills necessary to establish/maintain effective communication and provide leadership.
6. Leadership and educational skills to assist in meeting the needs of staff.
7. Demonstrate willingness to make meaningful contributions to the work environment.
8. Specialized clinical knowledge and analytical ability to accurately facilitate patient care.