RN Specialty Navigator | Orthopedic Clinic

Logan Health Medical Center; Kalispell (MT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Affordable health benefits

401(k) with company match

Fitness Center membership discount

Employer paid life insurance

Employee Assistance Program (EAP)

Job summary

Logan Health Medical Center in Kalispell, MT, seeks an RN Navigator to coordinate post-discharge care and collaborate with the orthopedic care team. You will schedule procedures, provide pre/postoperative education, and arrange follow-up visits and therapies to support patients through recovery.

This on-site role requires strong communication, empathy, and teamwork to ensure high-quality outcomes. You will engage with patients, families, and providers, utilizing telehealth as needed and aligning

Qualifications

• Active Montana RN license or compact license to practice in Montana.
• Bachelor’s degree in a related field and four years’ related experience, or equivalent.
• Six years’ related experience; four years in a specialty area (Orthopedics/post-op, OR, or similar).
• Knowledge of professional practice standards and regulatory requirements for specialty care.
• Proficiency with electronic health records and strong communication skills.

Responsibilities

• Coordinate follow-up care after ER visits or surgeries.
• Assist with surgery scheduling and patient education before/after procedures.
• Coordinate follow-up appointments, physical therapy referrals, and postoperative needs.
• Serve as a key connection between patients and the care team via in-person, online, and phone communication.
• Work on-site with the orthopedic/navigation teams to improve processes and outcomes.
• Support telehealth and remote monitoring tools to enhance care plans.
• Participate in process improvements and community education activities.

Skills

Communication

Autonomy

Critical thinking

Team collaboration

Empathy

Education

Montana RN License

Bachelor's degree in related field

Tools

Electronic Health Records

Job description

Help Patients Navigate Their Orthopedic Care and Procedures!

Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

What you’ll do:

In this role, you’ll coordinate follow-up care after emergency room visits or emergency surgery, assist with surgery scheduling, and provide patient education before and after surgical procedures. You’ll also coordinate follow-up appointments, physical therapy referrals, and other postoperative needs and resources to help patients navigate each step of their recovery. Through in-person visits, online communication, and phone support, you’ll serve as a key connection between patients and their care team, helping patients feel informed, supported, and prepared throughout their care. This is an in-person, on-site position.

About our area:

Located in Kalispell, Montana, in the heart of the Flathead Valley, you’ll enjoy an unmatched quality of life surrounded by mountains, lakes, and year-round outdoor recreation. As the gateway to Glacier National Park, the area offers easy access to Flathead Lake, two ski resorts, hiking, biking, fishing, and more. Bring your career to a place where others come to vacation!

What we offer you:

• Affordable health benefits and competitive compensation
• 401(k) plan with generous immediate employer match
• Logan Health Fitness Center membership discount - 1/2 off
• Employer paid life insurance
• Employee Assistance Program (EAP) and more!

Qualifications:

Current Montana RN License or a multi-state compact license with authorization to practice nursing within the state of Montana; required. Minimum of one (1) of the following required: Bachelor’s degree in a related field and four (4) years’ related experience. Minimum of six (6) years’ experience in a related area. Minimum of four (4) years’ recent specialty experience in a minimum of one (1) of the identified specialty areas required: Clinical - such as inpatient post surgical floor experience Orthopedics Surgery, OR or pre/post operative experience RQI Provider within 7 days of hire/transfer or before independent patient care, whichever comes first. Knowledge of professional practice standards and regulatory requirements as related to specialty care area required. Knowledge and experience with electronic health records required. Must function with a high degree of autonomy, strong communication and interpersonal skills. Possess the ability to develop and implement community education, outreach programs/workshops and seminars as defined for assigned specialty area required. Possess ability to comprehensively assess patient’s psychosocial status and demonstrate an understanding of the physiological disease practice as defined for assigned specialty area(s) required. Demonstrated ability to work collaboratively with Primary Care teams and/or multidisciplinary care teams required. Promotes excellence through setting high standards and providing high quality outcomes. Ability to act with integrity, kindness, and exhibit empathy. Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently. Commitment to working in a team environment and maintaining confidentiality as needed. Excellent verbal and written communication skills including the ability to communicate effectively with various audiences. Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Job Specific Duties:

• Evaluates the needs and coordinates the care of the patient through the continuum of care by ensuring patient needs are met.
• Works closely with members of the multidisciplinary care team and their recommendations.
• Exhibits professionalism and accuracy in interfacing with providers, clinic staff, patients, and family members involved in the plan of care.
• Documents interaction per professional standards related to pre/post care and/or survivorship plan as applicable.
• Assesses the physical, psychological, social and spiritual needs of the patient and family.
• Identifies and assesses the learning needs of the population under care and/treatment.
• Builds therapeutic and trusting professional relationships with patients, families, and caregivers.
• Utilizes motivational interviewing techniques to assist patients in meeting goals and managing chronic disease as defined for assigned specialty area(s).
• Assists with the organization of the specialty interdisciplinary team meetings and facilitates the team’s recommendations in a professional and timely manner.
• Assists with specialty tests per standard and procedure as defined for assigned specialty area(s).
• Works collaboratively with all stake holders to identify patient needs and assists in care and services, both medical and social, throughout the continuum.
• Collaborates with the navigation team and leadership to optimize processes and metrics to; reduce avoidable ED visits, inpatient admissions, hospital readmissions, cost of care, gaps in care, increase patient satisfaction, clinical outcomes, and provider satisfaction as defined for assigned specialty care area(s)
• Assesses education needs and seeks to update knowledge base to provide quality and current patient specific specialty service line coordination.
• Facilitates the use of telehealth and/or self-monitoring technology to enhance the plan of care and patient engagement with the assigned specialty care team as needed.
• Actively participates in activities that add value to organizational objectives and workflows, such as process improvement projects and/or community-related initiatives to include community health fairs, workshops, etc.
• The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
• Maintains regular and consistent attendance as scheduled by department leadership.

Shift: Day Shift - 8 Hours (United States of America) Schedule: Full-time, 40 hours per week, Monday - Friday, 8-hour day shifts. Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes: Criminal background check Reference checks Drug Screening Health and Immunizations Screening Physical Demand Review/Screening.

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.

Mission, Vision, and Values

At Logan Health, our work is driven by our mission, vision, and values: Our Mission Quality, compassionate care for all. Our Vision Reimagine health care through connection, service, and innovation. Our Core Values Be Kind – We foster compassion and positivity in our work environment. Work Together – Collaboration leads to innovation, efficiency, and improved communication. Trust and Be Trusted – We build trust by acting with authenticity, empathy, and good intent. Strive for Excellence – We continually push ourselves to improve, innovate, and deliver high-quality care and services.