RN - Registered Nurse Navigator Triage - Population Health

Geisinger; Rutherford (NJ); Remote; USD 70,000 - 90,000; Full time

Job summary

A healthcare provider is seeking an RN Nurse Navigator Triage to provide nursing triage services and health advice for patients over the phone and in person. The role requires a minimum of 3 years of nursing experience and the ability to provide clinical advice and coordinate care across department specialties. This full-time position offers competitive benefits and a supportive environment for professional growth.

Benefits

Full benefits starting on day one

401(k) plan with contributions

Generous paid time off

Qualifications

• 5 years nursing experience preferred.
• BSN preferred.
• ICU/ED experience preferred.

Responsibilities

• Provide nursing triage services and health advice for patients.
• Assess and determine patient acuity level.
• Coordinate emergency treatment when necessary.

Skills

Clinical Skills

Healthcare Industry Knowledge

Patient Safety

Education

Graduate from Specialty Training Program-Nursing

Bachelor's Degree-Nursing

Job description

Overview

Location: Work from home (Pennsylvania)

Shift: Rotation (United States of America)

Scheduled Weekly Hours: 40

Worker Type: Regular

Exemption Status: No

Job Summary: We’re working to create a national model for improving health. Today, we’re focused on bringing our region services that improve every facet of life to drive total health, inside and out. Through professional growth, quality improvement, and interdisciplinary collaboration, we’ve built an innovative culture that allows nurses to grow their skillsets, develop their practice, and leverage their years of experience to build a rewarding, lasting career with impact.

Responsibilities

• RN Nurse Navigator Triage provides nursing triage services and health advice for patients over the phone and in person if applicable.
• Assesses and determines the patient’s acuity level and the need for medical support.
• Provides results and education related to diagnostic testing to ensure continuity and quality of care.
• Delivers accurate, appropriate and timely telephone and electronic messaging.
• Provides protocol-driven clinical advice.
• Performs a patient assessment via phone and documents patient chief complaint, patient reported symptoms, relevant history, and pharmacy and contact information using established protocols.
• Initiates and coordinates emergency treatment when necessary.
• Prioritizes incoming high-priority telephone calls addressing urgent patient needs while reporting all pertinent information to the triage provider for decision making.
• Provides education to patients and families.
• Schedules, or facilitates scheduling of emergency appointments.
• Coordinates patient care and requests across departments, specialties and sites.
• Assists with orientation of new personnel to ensure that they are appropriately trained to support patients and providers.
• Executes and documents ongoing patient and customer communication, prioritizes communication to providers, and promptly responds to patient and customer needs.
• Reviews and reinforces instructions as directed by provider, to ensure patient’s understanding of, and compliance with, treatment plan.
• Explains medical conditions.
• Manages patient concerns following documented clinical protocols with the goal of patient satisfaction while utilizing service recovery techniques.
• Ensures that all patient documentation is completed and routed in a timely manner.
• Suggests issues of improvement and offers solutions to the issues.
• Assists in coordination of care and services with external organizations including, but not limited to, insurance companies, home health, and other medical facilities.

Hours, Travel and Experience

Hours: This is a day/evening position; 40 hours weekly. Hours will fall between 7am and 11:30pm. Shifts may be 12, 8, 6, or 4 hours in length. Schedules are made based on patient needs.

Weekends and Holidays: Every other weekend rotation and holiday rotation.

Travel: Less than 25% - Travel may be required for orientation/training, meetings, or other business needs.

Experience: BSN preferred. 5 years nursing experience preferred. ICU/ED experience preferred. Specialty certification preferred. Proficient computer skills. Proficient with Microsoft products such as Word, Excel, PowerPoint, SharePoint, Windows, & TEAMs.

Qualifications

Education: Graduate from Specialty Training Program-Nursing (Required), Bachelor's Degree-Nursing (Preferred)

Experience: Minimum of 3 years-Nursing (Preferred)

Certification(s) and License(s): Basic Life Support Certification - Default Issuing Body, Licensed Registered Nurse (Pennsylvania) - RN_State of Pennsylvania

Skills: Clinical Skills, Healthcare Industry, Medical Devices And Tools, Patient Safety

Benefits

Geisinger benefits: Geisinger offers a comprehensive benefits package designed to care for you and your family. We offer healthcare benefits from day one, generous paid time off, and programs to support work-life balance. For more information, visit the Diversity page: https://jobs.geisinger.org/diversity

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Position Details

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Education and Certifications

Education: Graduate from Specialty Training Program-Nursing (Required), Bachelor's Degree-Nursing (Preferred)

Experience: Minimum of 3 years-Nursing (Preferred)

Certification(s) and License(s): Basic Life Support Certification - Default Issuing Body, Licensed Registered Nurse (Pennsylvania) - RN_State of Pennsylvania

Skills: Clinical Skills, Healthcare Industry, Medical Devices And Tools, Patient Safety

Our Purpose & Values

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. We encourage an atmosphere of collaboration, cooperation and collegiality. We are an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.