RN, Regional Advice

Kaiser Permanente Northwest; Portland (OR); À distance; USD 73 000 - 109 000; Plein temps

Résumé du poste

Kaiser Permanente Northwest seeks an experienced Registered Nurse (RN) to support Health Plan members remotely and in-branch, delivering high-quality nursing care by phone and secure electronic messaging. You will apply the nursing process, coordinate with the care team, and address acute and chronic needs while maintaining patient privacy and safety.

The role emphasizes clinical excellence, leadership, and ongoing professional development in a supportive, patient-centered environment.

Qualifications

• RN with current license in Oregon or applicable state.
• Minimum two years of RN experience in ED, ICU, Urgent Care, Med/Surg or telephone triage.
• Ability to work remotely and/or in a centralized call center setting.
• Strong communication and analytical skills; commitment to patient safety and HIPAA compliance.

Responsabilités

• Provide nursing care via telephone and electronic mail.
• Apply nursing process, clinical judgment, and evidence-based guidelines.
• Collaborate with the health care team and supervisors to maintain quality care.

Connaissances

Nursing proficiency

Critical thinking

Communication

Leadership

Formation

Graduate of Accredited School of Nursing

Outils

Healthcare IT systems

Practice management systems

Description du poste

The Registered Nurse (RN) participates as a member of the health care team in delivering quality health care to patients, which supports Kaiser Permanentes mission, vision and values. The RN provides a variety of nursing services both by electronic mail and/or by phone utilizing the nursing process and leadership skills to address acute and chronic needs of Health Plan members and other patients of the Kaiser Permanente Health Care Program, as well as in professional interactions with employees of the Regional Call Center and the Northwest region. The RN works under the general direction of the designated supervisor and/or manager. The RN is responsible for integrating staff education, nursing competencies and professional (nursing) practice at the department level.

• Professional Competencies: Demonstrates personal commitment to service and to socially relevant practice. Demonstrates behaviors that illustrate commitment to KP Promise (quality you can trust, caring with a personal touch; convenient, easy and affordable). Adheres to quality of service standards and behavioral guidelines. Adheres to regional and department expectations and standards.
• Demonstrates ethical and legal behavior in all professional activities. Acts as an advocate for individuals, groups and communities. Demonstrates accountability for own ethical behavior and for delegated actions. Demonstrates responsible and accountable behavior concerning own work schedule. Understands and supports Kaiser Permanente policies, legal considerations and professional ethics. Adheres to Health Insurance Portability and Accountability Act (HIPPA) and confidentiality policies.
• Utilizes a critical thinking approach to problem solve and make decisions. Applies analytical reasoning, reflection and rational problem-solving skills, using verifiable information, and clinical judgment, in order to choose among alternative solutions to clinical problems. Fosters and uses innovative thinking to create alternative solutions. Demonstrates the ability to analyze, synthesize and utilize data to provide optimal nursing care.
• Understands and provides competent care to a diverse population. Uses knowledge of cultural differences to provide nursing care that is sensitive to and consistent with cultural values, beliefs, and customs.
• Practices health care team building and leadership skills. Applies leadership skills to facilitate effective team functioning and operations of the department. Role models and facilitates change within the health care team to respond to health care and organizational needs. Directs, delegates and monitors quality of care delivered by the health care team and brings deviations to the attention of staff involved and charge nurse. Mentors new staff and assists with orientation and staff development needs. Collaborates with charge nurse and Manager in setting quality standards for nursing care and in the development of policies and procedures. Provides input to charge nurse and manager about the job performance of other RNs and unlicensed personnel in the health care team. Demonstrates commitment to customer service.
• Demonstrates technological literacy in using telecommunication and computerized information systems. Accesses, evaluates, and uses data and information from a wide range of resources. Demonstrates effective use of computer-based information and practice management systems for decision support, provision of care, continuous quality improvement and professional development. Provides input to development of information systems that impact the provision of patient care. Facilitates the members use of health care technologies.
• Participates in ongoing continuing education activities and shares knowledge with other health care team members. Demonstrates commitment to continuous learning that advances professional nursing practice. Demonstrates the ability to identify own learning needs. Actively works to address personal and professional growth needs. Serves as resource, mentor and role model for other members of the health care team.
• Clinical Competencies: Provides evidence-based, clinically competent nursing care in a culturally sensitive manner. Plans, implements, manages, coordinates, and evaluates a plan of care across the care continuum. Facilitates member wellness and function and identifies needs for health care interventions. Utilizes appropriate assessment tools, processes, clinical pathways and guidelines t o manage patient care. Integrates theory and research-based knowledge in the provision of direct and indirect nursing care. Articulates operational knowledge of procedures, equipment, and skilled nursing tasks as determined by law and the State Board of Nursing. Performs triage and telephone advice independently and within scope of the Oregon and/or Washington Nurse Practice Acts. Maintains a safe and therapeutic environment for staff, patients and family members. Participates in research-based projects. Documents the nursing care provided which demonstrates the application of the nursing process and complies with departmental and/or organizational standards.
• Applies effective oral and written communication skills in interacting with patients, families and members of the health care team. This includes effective negotiation and conflict management skills. Communicates with other Health Care Professionals using the Situation-Background-Assessment-Recommendation (SBAR) process for clear, concise reports to improve outcomes for safe patient care, or transitions of care.
• Organizational Competencies: Recognizes the impact of systems on health care delivery. Facilitates coordination of care across all settings with particular attention to transitional needs. Functions within interdisciplinary teams in a manner that promotes coordination, mutual respect and timely response to the patients health care needs.
• Acts as an advocate for individuals and groups with unmet health needs.
• Applies the knowledge and tools of continuous improvement in clinical practice and the delivery of health care.

Job Summary

The Registered Nurse (RN) participates as a member of the health care team in delivering quality health care to patients, which supports Kaiser Permanentes mission, vision and values. The RN provides a variety of nursing services both by electronic mail and/or by phone utilizing the nursing process and leadership skills to address acute and chronic needs of Health Plan members and other patients of the Kaiser Permanente Health Care Program, as well as in professional interactions with employees of the Regional Call Center and the Northwest region. The RN works under the general direction of the designated supervisor and/or manager. The RN is responsible for integrating staff education, nursing competencies and professional (nursing) practice at the department level.

Essential Responsibilities

• Professional Competencies: Demonstrates personal commitment to service and to socially relevant practice. Demonstrates behaviors that illustrate commitment to KP Promise (quality you can trust, caring with a personal touch; convenient, easy and affordable). Adheres to quality of service standards and behavioral guidelines. Adheres to regional and department expectations and standards.
• Demonstrates ethical and legal behavior in all professional activities. Acts as an advocate for individuals, groups and communities. Demonstrates accountability for own ethical behavior and for delegated actions. Demonstrates responsible and accountable behavior concerning own work schedule. Understands and supports Kaiser Permanente policies, legal considerations and professional ethics. Adheres to Health Insurance Portability and Accountability Act (HIPPA) and confidentiality policies.
• Utilizes a critical thinking approach to problem solve and make decisions. Applies analytical reasoning, reflection and rational problem-solving skills, using verifiable information, and clinical judgment, in order to choose among alternative solutions to clinical problems. Fosters and uses innovative thinking to create alternative solutions. Demonstrates the ability to analyze, synthesize and utilize data to provide optimal nursing care.
• Understands and provides competent care to a diverse population. Uses knowledge of cultural differences to provide nursing care that is sensitive to and consistent with cultural values, beliefs, and customs.
• Practices health care team building and leadership skills. Applies leadership skills to facilitate effective team functioning and operations of the department. Role models and facilitates change within the health care team to respond to health care and organizational needs. Directs, delegates and monitors quality of care delivered by the health care team and brings deviations to the attention of staff involved and charge nurse. Mentors new staff and assists with orientation and staff development needs. Collaborates with charge nurse and Manager in setting quality standards for nursing care and in the development of policies and procedures. Provides input to charge nurse and manager about the job performance of other RNs and unlicensed personnel in the health care team. Demonstrates commitment to customer service.
• Demonstrates technological literacy in using telecommunication and computerized information systems. Accesses, evaluates, and uses data and information from a wide range of resources. Demonstrates effective use of computer-based information and practice management systems for decision support, provision of care, continuous quality improvement and professional development. Provides input to development of information systems that impact the provision of patient care. Facilitates the members use of health care technologies.
• Participates in ongoing continuing education activities and shares knowledge with other health care team members. Demonstrates commitment to continuous learning that advances professional nursing practice. Demonstrates the ability to identify own learning needs. Actively works to address personal and professional growth needs. Serves as resource, mentor and role model for other members of the health care team.
• Clinical Competencies: Provides evidence-based, clinically competent nursing care in a culturally sensitive manner. Plans, implements, manages, coordinates, and evaluates a plan of care across the care continuum. Facilitates member wellness and function and identifies needs for health care interventions. Utilizes appropriate assessment tools, processes, clinical pathways and guidelines t o manage patient care. Integrates theory and research-based knowledge in the provision of direct and indirect nursing care. Articulates operational knowledge of procedures, equipment, and skilled nursing tasks as determined by law and the State Board of Nursing. Performs triage and telephone advice independently and within scope of the Oregon and/or Washington Nurse Practice Acts. Maintains a safe and therapeutic environment for staff, patients and family members. Participates in research-based projects. Documents the nursing care provided which demonstrates the application of the nursing process and complies with departmental and/or organizational standards.
• Applies effective oral and written communication skills in interacting with patients, families and members of the health care team. This includes effective negotiation and conflict management skills. Communicates with other Health Care Professionals using the Situation-Background-Assessment-Recommendation (SBAR) process for clear, concise reports to improve outcomes for safe patient care, or transitions of care.
• Organizational Competencies: Recognizes the impact of systems on health care delivery. Facilitates coordination of care across all settings with particular attention to transitional needs. Functions within interdisciplinary teams in a manner that promotes coordination, mutual respect and timely response to the patients health care needs.
• Acts as an advocate for individuals and groups with unmet health needs.
• Applies the knowledge and tools of continuous improvement in clinical practice and the delivery of health care.

Experience

Basic Qualifications

• Minimum two (2) consecutive years of RN experience in ED, ICU, Urgent Care, Med/Surg or telephone triage within the last five (5) years

Education

• Graduate of Accredited School of nursing.

License, Certification, Registration

• Registered Nurse License (Washington) OR Compact License: Registered Nurse
• Registered Nurse License (Oregon)

Additional Requirements

• Demonstrates clinical nursing, leadership, and critical thinking skills.
• Effective problem-solving and communication skills.
• Ability to pass an audible typing test by typing 35 words a minute.
• Demonstrates effective interpersonal, communication, and problem-solving skills.
• Ability to use telecommunication and computerized information.
• Demonstrates ability to work within teams and within a dynamic work environment including a remote or work-from-home model.
• Customer-focused.

Preferred Qualifications

• Previous experience with population care/case management, triage and advice.

Notes

• Schedule subject to change.
• Week 1: Monday, Tuesday, Wednesday, Thursday, Saturday; Week 2: Sunday, Tuesday, Wednesday, Thursday, Friday

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

Primary Location: Oregon,Portland,Nicolai Service Center

Scheduled Weekly Hours: 40

Shift: Evening

Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun

Working Hours Start: 03:30 PM

Working Hours End: 12:00 AM

Job Schedule: Full-time

Job Type: Standard

Worker Location: Remote

Employee Status: Regular

Employee Group/Union Affiliation: W01|AFT|Local 5017

Job Level: Individual Contributor

Department: HILLSBORO REGIONAL CONTACT CTR - Appt Svcs-Call Center Advice - 1008

Pay Range: $53.28 - $79.02 / hour

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel: No

Work Setting: Remote

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.