RN Patient Navigator - Plastic Surgery

Beth Israel Lahey Health; United States; Sur place; USD 54 000 - 139 000; Plein temps

Résumé du poste

Beth Israel Lahey Health is seeking a Nurse Navigator to support patients who have a positive finding, guiding them through the care continuum and connecting with PCPs, surgeons, and specialists.

The role emphasizes education, care coordination, and collaboration across disciplines, with an emphasis on patient-centered communication and data-driven quality improvement.

Qualifications

• Bachelor’s degree required.
• RN license required.
• AHA – Basic Life Support certificate required.
• 3–5 years related clinical medical-surgical experience.
• Strong analytic skills with quality and data analysis.
• Excellent interpersonal skills and teamwork with diverse disciplines.
• Experience with interdisciplinary health care approach.
• Experience with computer systems including web-based applications and MS Office.

Responsabilités

• Initiates communication with patients after a positive result; guides them through the health care system.
• Provides health education and develops learning materials for patients.
• Identifies key personnel and builds relationships across departments involved in patient care.
• Assists with questions about payment of services and helps arrange patient transportation as needed.
• Tracks interventions and participates in medication reconciliation during transitions of care.

Connaissances

Interpersonal skills

Analytic skills

Teamwork

Customer service

Written communications

Oral communications

Knowledge of healthcare concepts

Proficiency with MS Office

Formation

Bachelor’s degree

Registered Nurse (RN) license

American Heart Association Basic Life Support (BLS)

Outils

Outlook

Word

Excel

PowerPoint

Access

Description du poste

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

Job Description:

Essential Responsibilities:

• Initiates communication with patients upon learning they have a positive finding. Guides patients through the health care system. Assists patients in connecting with community and social support services. Serves as a liaison between patient, PCP, surgeon, medical oncologist or medical specialist, and other providers. Facilitates interaction and communication with health care staff and providers.

• Provides health education to individuals and groups. Develops and maintains a learning library for patients that include language specific materials.

• Identifies personnel in departments involved with their care (i.e., physicians, nurses, radiology, social services, radiation oncology & hematology/oncology, etc.) and develop relationships with them.

• Assists/directs patients with any questions/ concerns regarding payment of services. Assists with arranging for patient transportation where needed. Builds relationships with other patient navigators.

• Tracks interventions and outcomes. Participates in medication reconciliation, especially during transitions of care.

Required Qualifications:

• Bachelor’s degree required.

• License Registered Nurse required.

• American Heart Association – Basic Life support Certificate required

• 3-5 years related work experience required in clinical medical-surgical.

• Strong analytic skills with quality and data analysis.

• Excellent interpersonal skills. Ability to work with a variety of personalities and disciplines.

• Experience with interdisciplinary health care approach.

• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

• OCN, Patient Navigator, Nurse Navigator or equivalent certification preferred.

Competencies:

Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.

Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

Pay Range:

$39.14 - $101.14

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients’ lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled