RN Patient Navigator

bannerhealth; Scottsdale (AZ); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Banner Health is seeking a Care Coordination professional in Scottsdale, Arizona. This remote-hybrid position supports a holistic, continuum-based approach to patient care across a multi-disciplinary team, balancing in-person site visits with remote work to ensure timely screening, diagnosis, treatment and enhanced patient experience.

The role emphasizes collaboration with physicians and health-care staff to navigate the care journey, address barriers, and coordinate resources while maintaining

Responsibilities

• Assesses the patient's plan of care and coordinates utilization of resources and progression.
• Evaluates medical necessity and appropriateness of care; acts as liaison for referring physicians and schedules tests/consultations.
• Coordinates disease care with physicians and providers, using an interdisciplinary holistic approach.
• Ensures patient and family understand diagnostic processes, care strategies, and next steps; provides resources.
• Establishes and implements a plan of care with functional, measurable goals; initiates discharge planning.
• Supports patients and families during difficult decision-making periods, including end-of-life care support.
• Contributes to process improvement activities to achieve optimal clinical and satisfaction outcomes.
• Establishes collaboration with physicians, payers, and health care team; communicates timely information to fulfill requirements.
• Works independently within established procedures and consults supervisor on unusual situations.

Job description

Primary City/State:

Scottsdale, Arizona

Work Shift:

Day

Job Category:

Clinical Care

Great careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities.

Set to open in early 2027 . The three-story facility will bring a broad range of services together in one convenient location, including Banner MD Anderson Cancer Center, cardiovascular care, medical and surgical specialties, neurosciences, specialty pharmacy, imaging and urgent care . Physicians and team members will have the opportunity to help build an integrated care environment designed around collaboration, technology and a coordinated patient experience. Providers and staff will work across specialties to make it easier for patients to access care, navigate services and receive support throughout their health care journey.

Located in one of the Valley's growing communities, Banner Health Center plus represents an important expansion of Banner Health's presence and services in North Scottsdale. Team members will have the opportunity to join a new multidisciplinary setting, contribute to its development and help shape how care is delivered from the beginning.

Location:

This is a Remote Hybrid position. Candidates must be located in Arizona as site visits to 18250 Hayden Rd, Scottsdale AZ 85255 are a required portion of this role

Schedule:

Monday - Friday 8:00a - 5:00pm with some flexibility based on business needs

Training:

Training will be in person in Arcadia (4200 E. Camelback Rd. Phoenix, AZ 85018) or Downtown Phoenix 1111 E McDowell Rd, Phoenix, AZ 85006

POSITION SUMMARY

This position provides comprehensive care coordination, supporting a holistic and coordinated approach across the continuum of care. This position assists with informed decision-making; collaborating with a multi-disciplinary team to allow for timely screening, diagnosis, treatment and increased supportive care throughout the patient experience. This position provides individual assistance to patients, families and caregivers to help identify and overcome barriers which may hinder quality medical and psychosocial patient care.

CORE FUNCTIONS

• Assesses the patient's plan of care and develops, implements, monitors and documents the utilization of resources and progress of the patient through their care, facilitating options and services to meet the patient's health care needs.
• Evaluates the medical necessity and appropriateness of care, optimizing patient outcomes. Serves as a liaison for referring physicians and assists with scheduling initial tests and consultations.
• Assists the patient/family through diagnostic services, treatment and care. Coordinates disease care using an interdisciplinary holistic approach, making appropriate referrals and consultations in coordination with physicians and providers.
• Ensures that the patient and family understand the diagnostic processes, care strategy and recommended actions, and are provided with appropriate information in coordination with physician and health care providers. Responds to patient requests for information regarding the disease process, expected side effects and community resources.
• Evaluates patient's functional abilities and limitations. Determines if intervention is needed. Establishes treatment goals that are functional, measurable, patient related and reflect key limiting factors. Establishes and implements a plan of care to achieve treatment goals. Collaborates with patient and family when setting goal; initiates discharge planning. Recommends additions to or modifications of referring orders.
• Supports the patient and family during difficult decision-making periods. Assist in coordination of end of life care for patient and family and provides emotional support.
• Supports process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes. Participates in staff development to maintain current standards of practice and ensure the highest quality of care.
• Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements.
• This position works independently, with freedom to determine how to best accomplish functions within established procedures. This position confers with supervisor on any unusual situations. This position is facility-based with no budgetary responsibility. Internal customers include all levels of staff, including physicians. External customers include patients, families, employees of other healthcare institutions, physician offices, referring physicians, community providers