RN Patient Care Facilitator: Intensive Care Center

North Memorial Medical Center; Maple Grove (MN); On-site; USD 66,000 - 107,000; Full time

Job summary

North Memorial Health is seeking a Nurse licensed Patient Care Facilitator (PCF) for Maple Grove Hospital. The PCF directs patient care across shifts, coordinating resources and ensuring high-quality care delivery in a dynamic environment.

The role emphasizes care coordination, staffing, and direct patient care, with a focus on teamwork and patient satisfaction. Nurses with 3–5 years of hospital experience and leadership preference are encouraged to apply, with on-site night shifts and

Qualifications

• Associates Degree in Nursing is required and RN licensure in MN.
• Bachelor's degree in nursing preferred.
• 3-5 years nursing experience; leadership preferred.
• Strong communication and teamwork skills.
• Proficiency with electronic medical records.

Responsibilities

• Direct care coordination and staffing across shifts.
• Monitor quality and patient/family satisfaction.
• Allocate resources and assign appropriate care teams.
• Collaborate with care team for timely interventions.
• Support ICU/med-surg patients and care transitions.

Skills

Nursing

Care coordination

Leadership

Communication

Infection control

Education

Associates Degree in Nursing

Bachelor's Degree in Nursing

Tools

EMR

Job description

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non‑profit organization you are eligible for the Public Student Loan Forgiveness program. Most part‑time and all full‑time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Patient Care Facilitator (PCF) proactively directs customer care from shift to shift to ensure customers receive an exceptional experience of care. Primary accountabilities include care coordination, quality, and customer and family satisfaction. The PCF effectively allocates resources by assuring appropriate customer assignments, staffing and scheduling and provides direct customer care as needed. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital.

The Intensive Care Center is a unique and dynamic unit grounded in strong teamwork and collaboration. While certain hospital services are limited—such as the absence of dialysis and a cath lab, along with reduced IR availability—our patient population reflects these boundaries while still offering a broad range of clinical experiences.

We care for a diverse mix of medical and surgical patients, including pulmonary, cardiac, gastrointestinal, genitourinary, endocrine, and elective surgery populations. We also manage a select group of intensive care patients who require higher‑level interventions, such as vasoactive infusions and mechanical ventilation. On average, our census includes approximately two critical care patients per day.

While the unit supports both medical/surgical and intensive care–level care, the majority of daily assignments will be med/surg focused, with ICU‑level assignments occurring as needed based on patient acuity and census. This blend of patient types and acuity levels creates a versatile, collaborative, and rewarding clinical environment for our team.

Specific Essential Duties

• Recognizes Cardiac, Respiratory, Neurologic, Renal, Endocrine, and GI/GU risk factors, monitors for changes in a critical patient status, and seeks out the appropriate interventions by collaborating with ancillary departments and care team members to meet the needs of the patient.
• Transfer of critical patient to another facility for higher level of care: Level 1 Heart, Level 1 Stroke
• Monitors and manages advanced airways/respiratory adjuncts including but not limited to: ET tube insertion/maintenance and tracheostomy site care. Collaborates with Respiratory Therapy when providing care for patients requiring a ventilator/bipap/cpap support or has oxygen therapy needs.
• Monitors and manages cardiac conditions including but not limited to: arrhythmia management, unstable heart rate and/or blood pressure management.
• Monitors and responds/notifies members of the care team in regards to critical laboratory findings including but not limited to: electrolyte imbalances, chemistry/blood counts, abnormal blood gas results and/or drug levels.
• Monitors and intervenes for high‑risk patient populations including but not limited to: Stroke, MI, Drug/Medication Overdose, Shock, Sepsis, Massive & Emergent Blood Administration, and Multiple organ dysfunction syndrome (organ failure).
• Monitors and manages a patient at high‑risk for self‑harm including: suicidal patients, medical/behavioral holds, patients in restraints, ETOH/drug withdrawal. impaired mobility/falls risk.
• Initiates and monitors high risk medications (continuous infusions, bolus, IV push, and titrations). This includes the monitoring of hemodynamics/vital signs, the patients’ response to treatment, and laboratory results.
• Manages the set‑up, equipment/tubing changing and discontinuation of hemodynamic lines including: Central Lines/CVP, Arterial Lines, and/or a Pulmonary Artery Catheter.
• Understands and manages the critical patient requiring invasive hemodynamic monitoring including: Interpretation of waveform readings, troubleshooting equipment issues and notifying the care team provider with changes in the patient condition.
• Identifies and provides treatment (antidote if applicable) for an IV Extravasation and for Central Line occlusions.
• Locates and initiates essential critical care equipment as a situation warrants: Cardiac monitor, Crash Cart (ACLS supplies/medications, airway supplies), Defibrillator/AED, Meditherm Cooling Blanket, Central Line Cart.
• Sets‑up and assists with invasive critical care procedures including but not limited to: chest tube insertion, intubation, thoracentesis. central line placement.
• Administers and monitors patients requiring Procedural/Conscious Sedation. This includes the completion of required documentation, medication administration and the recovery of the patient.

Requirements

Education

• Associates Degree in Nursing; Bachelor's Degree in nursing preferred.

Experience

• 3-5 years nursing experience in a hospital setting. Previous experience in a leadership role preferred.
• Demonstrated ability to maintain composure in high stress situations; acts quickly in response to critical situations.
• Previous experience and participation in care coordination and quality management activities preferred.
• Solid PC skills to include electronic medical record, MS applications, etc.
• Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience.
• Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
• Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations.
• Ability to maintain quality, safety, and infection control standards.
• Must be able to read, write and speak effectively in English.
• Knowledge of nursing theory and practice and primary care principles and practices.

Licensure/Certification

• Current licensure and registration as an RN in the State of MN.
• Current BLS certification for all areas of nursing practice required.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Maple Grove Non Contract

Hourspertwoweekpayperiod: 72

Shift: Nights 12 hours

Call Requirement: None

Remote or On-site:On-site

FLSA Status: Non‑Exempt

Salary Range:MG PCF A/B/M ($47.94 - $77.57), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: [e-mail]. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: [e-mail].

Inspection of AAP

North Memorial Health is a Federal government contractor or subcontractor. As a part of our obligations under law, we must develop a written affirmative action program for individuals with disabilities and protected veterans, as specified by law (AAP). This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours. Link to Policy

North Memorial Health

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