RN - NURSE NAVIGATOR

University of New Mexico - Hospitals

Albuquerque (NM)

On-site

USD 70,000 - 100,000

Full time

9 days ago

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Job summary

University of New Mexico Hospitals in Albuquerque seeks an RN Nurse Navigator in Radiology - Interventional Radiology to transform care by assessing barriers such as insurance, language, and prep compliance, coordinating resources, and delivering a positive financial impact for patients and families.

The role requires excellent communication, organization, problem solving, critical thinking, collaboration, advocacy, time management, and multitasking; responsibilities include patient advocacy,

Qualifications

RN licensure in NM or by reciprocal agreement with NM.
Minimum one year of directly related nursing experience.
Knowledge of patient access barriers and care coordination.
Experience with electronic medical records and multidisciplinary teams.

Responsibilities

Adhere to Patient Centered Medical Home/Patient Centered Specialty Practice expectations.
Ensure quality customer service; train, monitor, and coach staff.
Work to eliminate access barriers and assist patients with community resources and financial assistance.
Collaborate with medical providers and community resources to meet treatment goals.
Identify and address problems; report needs to leadership.
Follow hospital and department policies; participate in committees and meetings.
Maintain and report program statistics; document encounters in EMR.

Skills

Communication

Organization

Problem solving

Critical thinking

Collaboration

Advocacy

Time management

Multitasking

Education

Program Graduate

Bachelor's Degree

Nationally Accredited Nursing Graduate

BSN or Bachelor's in Related Discipline

Job description

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: Radiology - Interventional Rad

FTE: 1.00
Full Time
Shift: Days

Position Summary

Transforms care through assessment and advocacy, decreasing barrier (i.e., insurance, language, prep compliance) to access, coordinating and utilizing appropriate resources and providing a positive financial impact. An effective RN Nurse Navigator possesses skills in communication, organization, problem solving, critical thinking, collaboration, advocacy, time management, and multitasking. Must possess knowledge and experience in the department specialty and have a broad understanding of the health care system. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups.

Detailed responsibilities

* PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable
* CUSTOMER SERVICE - Ensure quality customer service through training, monitoring and coaching; resolve customer service issues and problems
* NAVIGATION/ PATIENT ADVOCACY - Work to eliminate barriers to access to culturally competent medical services for all patients. Assist patients to access community resources, and financial assistance programs and services that are needed
* COLLABORATION - Collaborate with medical providers, multidisciplinary team members and community resource providers to assist patient to meet above described treatment goals
* PROBLEM SOLVE – Recognize problems, identify the cause and take corrective action; Inform leadership of activities, problems and needs within the department
* POLICIES - Work within Hospitals, Nursing division and departmental policies
* STATISTICS - Maintain and report applicable statistics regarding programs and client services
* DOCUMENTATION- Document all client encounters per the electronic medical record as instructed
* COMMITTEES and MEETINGS – Attend meetings; participate in committee functions; participate in hospital-wide activities and committees within the scope of position or as directed
* DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
* PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
* PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
* PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
* PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
* PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"
* PATIENT CARE - Deliver safe direct care to an assigned group of patients as required
* TESTS AND PROCEDURES - Assist with special tests and procedures, ensure proper consent has been obtained
* MEDICATION - Administer medication, including IV medication, via the Seven Rights; document and communicate clinical findings
* EMERGENCY MEASURES - Assist with or institute emergency measures for sudden, adverse developments in patients