RN - Nurse Advice Call Center

Cambridge Health Alliance; Malden (MA); Remote; USD 70,000 - 100,000; Full time

Job summary

Cambridge Health Alliance is seeking a Remote Nurse Advice RN to handle patient triage and provide care advice through telecommunication. The ideal candidate will have a strong background in nursing and primary care triage, with a commitment to patient education and accurate clinical assessments. Join a dynamic team dedicated to improving health access for diverse communities.

Qualifications

• Requires MA RN Licensure.
• 2 years of current primary care telephone triage experience.
• Ability to speak a second language preferred.

Responsibilities

• Assess patient's needs and triage symptom-based concerns over the phone.
• Provide education and counseling on health-related topics.
• Schedule appointments and document interactions in Epic EMR.

Skills

Telephonic triage

Patient education

Clinical assessment

Education

BSN Preferred

Graduate of accredited nursing school

Job description

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Location: Commerce Place

Work Days: 4:10hrs shifts per week

Category: Registered Nurse

Department: Nurse Advice

Job Type: Full time

Work Shift: Various Shifts

Hours/Week: 40.00

Union Name: MNA Everett

Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help deliver care across the entire spectrum of primary care – with internal medicine, family medicine, pediatrics, geriatrics and women’s health services. You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA’s Harvard Internal Medicine residency and Tufts Family Medicine residency.

Job Summary:Under the supervision of the Nurse Manager, the Remote Nurse Advice RN is responsible for telephonic and electronic patient portal messages for triaging symptom-based patient concerns. The Nurse assesses the patient’s needs, clinical symptoms, follows evidence based protocols embedded in the EMR and gives appropriate clinical advice. The Nurse will schedule appointments to meet patient needs with primary providers, specialists, and community resources as appropriate. The Nurse provides education and counseling to patients regarding a variety of health-related topics for patients of all ages including prenatal patients and documents in Epic EMR, as appropriate. This position is primarily remote. There will be a period of on-site training required.

Qualifications

Education/Training: A graduate of an accredited school of nursing. BSN Preferred.

Licensure: MA. RN Licensure required.

Work Experience: Requires 2 years of current primary care telephone triage experience.

Linguistic Capabilities: Ability to speak a second language preferred.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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