RN Member Advocate - Oncology

Teladoc Health; United States; Remote; USD 85,000 - 95,000; Full time

Job summary

A global health service provider is seeking a Member Advocate to join their team. This role involves working in a clinical team to ensure effective member support, coordinating care, conducting health assessments, and maintaining high clinical quality standards. The ideal candidate will have an active Registered Nurse license, extensive clinical knowledge, and excellent customer service skills. The position offers a competitive salary ranging from $85,000 to $95,000 and additional performance bonuses.

Benefits

Performance bonus

Comprehensive benefits package

Career growth opportunities

Qualifications

• 5 years recent experience in the acute care setting and oncology preferred.
• Strong organizational skills and the ability to multitask with ease.
• Ability to work required shift: evenings and weekend coverage.

Responsibilities

• Coordinate case management and development with the clinical team.
• Lead systematic intake assessments to capture member health data.
• Ensure adherence to compliance and privacy regulations.

Skills

Customer service focus

Strong clinical knowledge

Excellent communication

Organizational skills

Education

Active Registered Nurse license

BSN

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.

Summary of Position

The Member Advocate plays a crucial role in a cross-functional clinical team, consisting of both clinical and support staff, to deliver the Expert Medical Opinion. They ensure the effective utilization of diverse internal and external healthcare resources to enhance health outcomes. The Member Advocate is responsible for supporting and interacting with members requesting a virtual second medical opinion, with a focus on maintaining the highest clinical quality and ensuring member and client satisfaction.

Essential Duties and Responsibilities

• Works in partnership with clinical team in support of case development and management, care and treatment plans including accurate case documentation, identifying relevant medical data to be collected and providing clear, concise communication to members, internal and external partners.
• Serve as the ongoing coordinator of primary and preventative care, episodic care, expert medical opinion and other service lines
• Obtains a comprehensive health history by leading members through a systematic and dynamic intake assessment to capture all relevant data about their current condition and health history and directs members to most appropriate service line; sets appropriate member expectations for each process
• Resolves prescription issues related to episodic care within established protocols and turn-around times
• Maintains availability within Outlook for scheduling of member visits and all follow ups
• Utilizes the company's proprietary database to help connect members to Teladoc Health and external physicians and completes referrals where appropriate, both internal and external
• Conducts member health coaching and provides treatment decision support service via printed educational materials and videos
• Uses clinical judgment in the review of complex medical issues to ensure accuracy of clinical summaries/reports and care plans
• Provides clinical support and guidance to support staff regarding case related inquiries
• Ensures adherence to established processes and compliance with privacy legislation and regulations with all parties encountered in the service delivery
• Is accountable for meeting service standards for speed of case progression, overall quality, and member satisfaction
• Support additional projects as needed

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Qualifications Required for Position

• Active Registered Nurse license
• 5 years recent experience; in the acute care setting and oncology preferred
• Quality driven with a focus on flawless customer service
• Strong clinical knowledge base
• Excellent written and verbal communication skills
• Outstanding team player & strong interpersonal skills
• Strong organizational skills and the ability to multitask with ease
• Ability to work independently but recognize when escalation is warranted
• Proficiency using technology and software including Microsoft Word, Excel, Outlook
• Ability to work required shift: evenings and weekend coverage

Qualifications Preferred for Position

• Oncology Nursing Certification
• BSN
• Med-surg background
• Bilingual-Spanish Speaking

Compensation and Equal Opportunity

The base salary range for this position is $85,000 - $95,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person\'s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We\'ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health\'s Notice of Privacy Practices for U.S. Employees\' Personal information is available at this link.