RN Manager Emergency Services

HCA Healthcare; Manchester (NH); On-site; USD 110,000 - 150,000; Full time

Job summary

Catholic Medical Center in Manchester, NH, is seeking an RN Manager for Emergency Services. You will oversee daily unit operations, staffing, and clinical outcomes, ensuring high-quality, patient-centered care in a busy emergency department.

The role requires a Bachelor’s Degree in Nursing and NH RN licensure, with 5+ years of relevant experience preferred. You will lead a multidisciplinary team within the HCA Healthcare network, focusing on safety, quality, and patient satisfaction.

Qualifications

• Bachelor’s Degree in Nursing is required.
• State of NH RN License is required.
• 5+ years applicable experience is preferred.

Responsibilities

• Oversee the unit/department daily function and staffing.
• Monitor nursing care for quality outcomes in line with policies.
• Lead patient-centered care and improve patient experience.
• Coordinate interdisciplinary care and appropriate staff assignments.
• Manage admissions and discharges for throughput and quality.
• Ensure compliance with regulatory standards and equipment maintenance.

Education

Bachelor’s Degree in Nursing

NH RN License

Job description

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a RN Manager Emergency Services with Catholic Medical Center you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

The Emergency Services Manager ensures high quality, patient-centered care through oversight of the overall daily function and staffing of the unit/department. The Manager monitors and evaluates the provision of nursing care in accordance with established policies/procedures and holds staff accountable for quality and clinical outcomes in support of facility objectives.

Quality:

Helps create a superior clinical identity by operationalizing evidence-based practices to enhance patient safety and quality outcomes. Ensures adherence to standards of care.

Supports efforts to reduce variation in clinical practice and improve efficiency, effectiveness, and cost. Ensures a culture of accountability and transparency in the provision of care.

Supports the achievement of internal/external benchmarks, accreditations, and designations.

Ensures compliance with all policies, procedures, and regulatory standards.

Ensures equipment maintenance is performed regularly and according to regulatory and/or accreditation standards.

Manages admissions and discharge processes to ensure efficient throughput and high quality, patient-centered care.

Facilitates effective interdisciplinary care coordination within and across departments. Ensures staff with appropriate clinical competencies are assigned to meet patient care needs.

Manages nursing practice and unit operations. Monitors and evaluates the provision of nursing care in accordance with established policies/procedures to ensure patient and family needs are assessed and met.

Service:

Provides leadership in attaining and sustaining an unparalleled patient experience. Instills accountability for providing consistent, positive patient interactions that differentiate the organization as a healthcare leader.

Reviews various feedback mechanisms and helps identify opportunities to improve customer/patient satisfaction. Supports the development and implementation of strategies to elevate the patient experience.

Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve patient satisfaction.

Ensures compliance with evidence-based practices that enhance patient experience and customer service.

Collaborates with subject matter experts and other leaders to create an environment of teamwork that supports improved outcomes and service.

Supports a patient-first philosophy and engages in service recovery when necessary.

People:

Leads in a way that inspires commitment to the vision/mission/values of the organization. Implements evidence-based employee engagement practices.

Identifies development opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance.

Builds a competitively superior organization through attracting, developing, engaging, and retaining talent. Ensures people with the right skills and motivations are in the right role, at the right time, to meet business needs.

Assumes responsibility for resolving and/or channeling employee grievances, disputes, or concerns according to appropriate procedures.

Growth:

Represents the organization positively within the community; participates in company-supported community/patient events and in-services.

Finance:

Manages staff scheduling. Maintains staffing in accordance with patient care needs and established productivity guidelines.

Manages operating expenses, including the utilization of supplies and equipment. Identifies cost reduction opportunities and implements actions to achieve savings.

Education & Experience:

Bachelor’s Degree in Nursing – Required

5+ Years applicable experience – Preferred

State of New Hampshire RN License – Required

Benefits

Catholic Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Shape the future of healthcare at Catholic Medical Center

Located in Manchester, NH, Catholic Medical Center is a 330-bed acute care hospital and Level III Trauma Center serving southern New Hampshire and northern Massachusetts. Home to the nationally recognized New England Heart & Vascular Institute and The Mom’s Place—an innovative birthing center that pioneered couplet care—we’re proud to lead in both advanced medicine and compassionate service.

As part of HCA Healthcare’s statewide network of Catholic Medical Center in Manchester, Portsmouth Regional Hospital, Frisbie Memorial Hospital in Rochester hospitals, three freestanding ERs, and over 70 care sites, you’ll join nearly 5,000 colleagues across New Hampshire who are committed to excellence, collaboration, and making a difference every day. At Catholic Medical Center, your work has purpose—and your potential has no limits.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.