RN Health Specialist - CDC INFO (bilingual, remote, temporary)

Maximus; United States; Remote; USD 48.000 - 94.000; Vollzeit

Zusammenfassung

Maximus is recruiting for a Health Specialist (RN) to support the CDC INFO program, providing clinical inquiry responses and health information to the public, healthcare providers, and professionals via phone, email, and chat.

The ideal candidate holds an active RN license, strong CDC topic knowledge, and excels in listening, communication, and research, with the ability to work from a dedicated home office and follow scripts and protocols.

Qualifikationen

• RN license required and active with nursing board
• Bachelor's Degree in Nursing or higher
• Experience in medical, scientific, or public health
• Fluent in English and Spanish
• Proficient internet search and research skills

Aufgaben

• Provides advanced clinical inquiry responses to health-related inquiries
• Provides medical subject matter expertise on CDC topics
• Performs advanced database searches
• Composes documents and correspondence
• Documents all incoming inquiries and contributes to special projects

Kenntnisse

Medical inquiry handling

Nursing knowledge

Customer service

English fluency

Spanish language

Ausbildung

Bachelor's Degree in Nursing

RN license

Tools

Microsoft Office

Jobbeschreibung

Maximus is recruiting for a call center, Health Specialist (RN) Registered Nurse, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDCâEUR(TM)s national contact center, providing information to the public, healthcare providers, and public health professionals. CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.

The ideal candidate will thrive in a fast-paced contact center environment and be comfortable handling health-related inquiries. Strong listening, communication, and research skills are essential to follow established scripts and protocols, navigate approved resources, and provide clear, accurate, and professional guidance while maintaining quality and compliance standards.

Training Schedule
Monday - Friday 8:00 AM to 4:30 PM Eastern Time
Work Schedule
Must be flexible and available to work
Monday - Friday
8:00 AM - 4:30 PM or
11:30 AM - 8:00 PM

• 100% attendance throughout the entire training period is required.

Equipment Requirements

This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)

Essential Duties and Responsibilities

• Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
• Provides medical subject matter expertise.
• Performs advanced database searches.
• Composes documents, reports, and correspondence.
• Documents all incoming inquiries.
• Participates in special projects as required.

Minimum Requirements

• High School diploma or equivalent with 2-4 years of experience.
• May have additional training or education in area of specialization.
• Must be fluent in English and specified secondary language.

Education, Experience and Skills

• Experience in medical, scientific or public health discipline.
• Clinical knowledge of and experience with CDC related topics.
• BachelorâEUR(TM)s Degree in Nursing and current, active RN license are required.
• Proficient internet search skills.
• Working knowledge of Microsoft Office and ability to learn and utilize software applications.
• Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
• Ability to work independently and communicate effectively.
• Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
• Ability to speak and read English and Spanish clearly, professionally, and fluently.
• Call Center or Telehealth experience preferred.
• Must have a Smartphone which will be required only to log into Maximus systems, not for daily work activities.

Home Office Requirements

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
• Minimum 5mpbs upload speed
• Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
• Private and secure work area and adequate power source
• Windows or Mac Operating Systems
• OS for Windows | âEUR" Windows 10 or Windows 11 (11 is preferred)
• OS for Mac âEUR" Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment processâEUR"including accessing job postings, completing assessments, or participating in interviews,âEUR"please contact People Operations at [e-mail].

Minimum Salary

$34.85

Maximum Salary

$68.55