RN/Clinical Services Manager

Hamakua Health Center Inc; Honolulu (HI); On-site; USD 90,000 - 120,000; Full time

Job summary

Hamakua Health Center Inc seeks an RN/Clinical Services Manager to assist the Medical Director and lead clinical staff across clinics. You will ensure clinic flow, manage LPNs, Medical Assistants, and support roles, and cover clinical duties during shortages.

The role emphasizes leadership, policy development, and coordination with departments to deliver high-quality patient care while maintaining regulatory standards. Strong communication and organizational skills are essential.

Qualifications

• RN or LPN license required.
• Minimum 5 years healthcare experience with leadership.
• Budget and clinical operations background.
• CPR certification required within 30 days of employment.

Responsibilities

• Direct, organize, and supervise clinical support staff.
• Collaborate with Medical Director to implement clinical programs and services.
• Ensure quality patient care and adherence to standards.
• Coach and mentor staff; oversee hiring and training needs.
• Maintain nursing guidelines and update policies as needed.
• Support quality assurance, safety, and education initiatives.

Skills

Leadership

Communication

Budget management

Staff supervision

Education

RN or LPN license

Management coursework preferred

Job description

Job Description

Job Description

SUMMARY DESCRIPTION

The RN/Clinical Services Manager is responsible for assisting the Medical Director in all aspects of their responsibilities. The Clinical Services Manager ensures clinic flow is established by serving as a liaison between provider needs and clinical resources. Provides leadership and manages clinical support staff to include LPN’s, Medical Assistants, Referral specialist, and Refills Specialist. This is primarily an administrative position but, during staff shortages or unexpected absences, the Clinical Services Manager will expected to step in to cover clinical needs.

REPRESENTATIVE DUTIES

Provides support to the Medical Director in all aspects of the Medical Director’s responsibilities. Responsible for directing, organizing and supervising the work of the clinical support staff. Oversees and manages clinical staff operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Ensures that appropriate clinical support staff are present whenever medical services are offered. Coordinates clinical support staff efforts to ensure that effective patient care is being provided and that quality standards are met. Reviews patient and staff data to measure the effectiveness of patient care. Monitors patient care for quality. Responsible for interviewing and hiring clinical support staff. Responsible for providing leadership and guidance to clinical support staff. Evaluates the performance of clinical support staff and ensures that clinical support staff is properly trained. Maintains the productivity of clinical support staff through coaching, counseling, and disciplining; also, through planning, monitoring, and appraising job results by providing regular feedback and mentoring, addressing any personnel issues to promote a productive and supportive work environment, developing education programs and contributing to clinical support staff professional development. Maintains clinical support staff and nursing guidelines by writing and updating policies and procedures in compliance with regulatory standards. Communicates and interprets policies and procedures to clinic support staff and monitor staff practices and implementation. Collaborates with the Medical Director and other stakeholders in order to develop, implement and evaluate clinical programs and services. Collaborates with other departments, external providers, consultants, community agencies, and institutions to improve the quality of services and to resolve identified problems. Supports the quality assurance, quality improvement, and patient safety programs. Is a member of Quality Improvement work group. Promotes patients’ independence by establishing patient care goals; teach and counsel patients, friends, and family and reinforce their understanding of disease, medications, and self-care skills. Establishes a compassionate environment by providing support to patients, friends, and families. Assists Lab Director in training of new staff and current staff on Point of Care testing and quality controls to maintain CLIA certificate. Maintains inventory of medicines, equipment and supplies. Responsible for TB clearance and Immunizations for all new employees and annual TB assessments. Ability to be certified as a CPR/First Aid/AED instructor. Assigned to Hamakua Clinic, will work at all other HKH clinics as needed. Attends all required HKH meetings and trainings. All other job duties as assigned.

EDUCATION, EXPERIENCE & QUALIFICATION GUIDELINES

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.

Education:

Graduate of RN or LPN license. College courses in management or a specialty area are preferred.

Experience:

At least (5) years previous healthcare experience, demonstrated leadership abilities in program development, strong customer service and communication skill, budget and clinical background.

Certifications/Licensure:

PA LPN license required with no restrictions.

Other:Clean Background check.CPR certification required (must be obtained within 30 days of employment).Two or more-years supervisor experience required.Previous experience working with diverse patient demographics.Flexibility to work occasional nights and weekends for events.Valid Driver’s license, reliable transportation and ability to travel and work at all HKH Clinics.Ability to occasionally travel for conferences, meetings, etc.

Performance Requirements

Courteous, honest and professional at all times.

Able to communicate and relate well with physicians, clinical support staff and other HKH employees

Able to provide innovative input into the development of the clinic and its processes.

Maintains appropriate licensure and certification including meeting and/or exceeding CME requirements.

Efficient, organized and accurate

SUPERVISORY RESPONSIBILITY

This position provides leadership and manages clinical support staff to include LPN’s, Medical Assistants, Referral’s, Pharmacy, Office Support and the Care Coordination team.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Working Conditions

Medical office environment. Multi-task oriented position including direct patient care may require sitting or standing for long periods. Some bending, stooping, and lifting (up to 50lbs). Must interact with physicians, patients and other office personnel. Must possess socio-economic and cultural sensitivity. May involve contact with angry, upset or ill persons. Will involve potential exposure to blood and body fluids and other hazardous substances. Must have visual acuity and manual dexterity to assist with procedures, perform and interpret lab results, and interface with computer. Must have auditory acuity to handle phone calls and extensive patient interaction.

Work Schedule

This is an exempt position. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.

Confidentiality

As an employee of Hamakua-Kohala Health Clinic, you are bound by principles of medical ethics. You have both a legal and moral obligation to protect the privacy of our patients. In the course of your work, you will have access to confidential information regarding patients, and/or the practices’ confidential business. It is essential that you refrain from any discussions regarding personal information about a patient, a patient’s condition, a patient’s finances, proprietary company information, personnel salaries, and/or the practices’ confidential business with any third person. This includes, but is not limited to, other employees, your spouse, family or friends. CONFIDENTIALITY IS SO IMPORTANT THAT ANY BREACH OF THIS POLICY WILL BE CONSIDERED GROUNDS FOR TERMINATION. Review and signature of the Agreement is a condition of employment.

EEO STATEMENT

Hamakua-Kohala Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hamakua-Kohala Health complies with applicable state and local laws governing nondiscriminationinemploymentineverylocationinwhichthecompanyhasfacilities.Thispolicyappliestoall terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation andtraining.

Hamakua-Kohala Health expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hamakua-Kohala Health’s employees to perform their job duties may result in discipline up to and including discharge.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.