RN Clinical Manager, Inpatient Hospice

Beaumont ASHN; Bloomington (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

Redcrest Hospice is seeking an experienced RN Clinical Manager at IU Health Bloomington Hospital in Bloomington, Indiana. You will oversee patient care delivery, develop and support a high-performing team, and drive quality, compliance, and service excellence.

This leadership role requires three years of hospice RN experience, strong clinical judgment, and the ability to coach staff. You will ensure Start of Care compliance, participate in IDG meetings, manage on-call duties, and collaborate

Qualifications

• Three years of RN experience in hospice.
• Strong critical thinking and problem-solving abilities.
• Excellent communication and customer focus.
• Detail-oriented with ability to prioritize and meet deadlines.
• Ability to lead and coach a diverse field staff.
• Knowledge of nursing best practices and regulatory requirements.

Responsibilities

• Oversee patient care delivery across hospice services.
• Coach and support field staff to achieve quality outcomes.
• Collaborate with Medical Director to guide care and compliance.
• Monitor Start of Care and Outcome Monitors.
• Lead field quality improvement initiatives.
• Manage on-call rotation and staff scheduling.
• Oversee cost efficiency including overtime and visits per episode.
• Coordinate with billing for authorizations and exceptions.
• Maintain relationships with referral sources.
• Ensure compliance with IDG meetings and documentation.
• Support Director of Nursing as needed.

Skills

Clinical leadership

Hospice care

Communication skills

Problem solving

Staff coaching

Quality improvement

Education

RN license in Indiana

Job description

Our culture and people are what set us apart from other post-acute care providers. We're dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Agency: Redcrest Hospice

Schedule: Monday-Friday | 8:00 AM-4:30 PM | Remote on-call every 5 weeks

Location: IU Health Bloomington Hospital (RAHC) in Bloomington, Indiana

Take the next step in your hospice leadership career with an organization that empowers clinical leaders to make meaningful decisions and drive positive change. As an RN Clinical Manager, you'll oversee patient care delivery, develop and support a high-performing team, and play a key role in advancing quality, compliance, and service excellence.

SUMMARY

The Manager, Clinical Hospice provides oversight of all personnel and patient care services. The Clinical Manager is responsible for monitoring compliance, quality and safe delivery of services by following clinical processes. The company adopts the Nursing scope of practice as outlined by the State for its licensed nursing personnel. Provides backup to the Director of Nursing/Executive Director as needed.

KEY RESPONSIBILITIES

• Ensures quality and safe delivery of hospice services for patients throughout their entire length of stay
• Provides appropriate level of coaching and support related to hospice care
• Collaborates with Medical Director to guide care and ensure compliance
• Works to meet/exceed quality indicators for staff qualifications and hospice services
• Manages intake collaboration, providing daily direction and balancing referral volume with staffing
• Ensures Start of Care compliance and focuses on assigned Outcome Monitors
• Implements field quality improvement programs
• Participates in on-call rotation and manages the on-call calendar for staff
• Handles staffing needs including PTO, call-offs, and productivity reviews
• Completes field visits as needed and manages cost efficiency (supplies, overtime, visits per episode)
• Works with billing department on authorization requests and exceptions
• Maintains positive relationships with referral sources (physicians, hospitals, facilities, families)
• Oversees monthly IDG meetings and reviews clinical documentation for compliance
• Processes complaints and reports staffing issues to leadership
• Maintains active RN license and participates in in-service program development
• Demonstrates core values and professional appearance as company representative
• Implements agency policies and procedures effectivelyAn existing call-to-action phrase, "Apply today!", has been removed as it is a call to action.
• May serve as backup Director of Nursing/Executive Director when needed
• Performs other duties as assigned

MANAGEMENT RESPONSIBILITIES

• Responsible for the day-to-day management of field staff.
• Interviewing, hiring, training and termination of department personnel.
• Provides consistent coaching and provides challenge and opportunity to direct reports.
• Supervises direct reports with consistency and clarity of expectations.
• Completes yearly evaluations in an accurate and timely manner.
• Performs coaching, counseling and discipline as needed.
• Works with direct reports to ensure employee satisfaction and resolution of issues and concerns.
• Timecard management.

QUALIFICATIONS

• Three years of experience as a RN in hospice
• Strong critical thinking skills with the ability to problem solve clinical needs
• Ability to create positive impressions and communicate with a variety of people
• Exemplary communication skills and customer focus
• Ability to remain calm, have patience and be accommodating
• Compassionate and caring while working with patients
• Ability to resolve conflict using conflict management skills
• Knowledgeable on nursing best practices and able to make appropriate nursing judgments
• Detail-oriented and observant
• Ability to resolve tough decision-making situations and provide direction to staff
• Ability to prioritize and be timely
• Ability to clinically triage the needs of the department to ensure team goals are met timely
• Takes advantage of available resources (individuals, processes, departments, and tools) to complete work effectively and efficiently
• Applies fact-based knowledge of technical skills and business understanding
• Ability to follow directions and work as a team member
• Valid driver's license and auto insurance.

EDUCATION AND CREDENTIALS

Current RN license in the state of employment

#INDREDHOS2

We are an Equal Opportunity Employer.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.