RN Clinical Liaison

Crossroads Hospice; Memphis (TN); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Career Path Program

Paid time off & holidays

Tuition reimbursement & certification

Wellness & discount programs

Cell phone, mileage, & gym reimb.

401(k) company matching

Job summary

Crossroads Hospice in Memphis is seeking a self-motivated RN Clinical Liaison to expand hospital and facility referrals and educate families about hospice services. The role emphasizes building strong, empathetic relationships with referral sources and care teams.

You will visit hospitals and facilities, explain hospice offerings, support patient access, and help grow census while delivering exceptional service.

Qualifications

• Bachelor's degree in nursing or health care preferred.
• Current unencumbered RN license.
• 1 year of sales/marketing experience in healthcare.
• 1–2 years hospice/palliative marketing experience preferred.
• Proven ability to develop and maintain professional relationships with physicians and healthcare staff.

Responsibilities

• Identify and develop relationships with medical community and partners.
• Promote hospice services through regular visits to facilities and providers.
• Build brand as preferred hospice provider to grow census.
• Make regular calls to secure referrals and meet growth goals.
• Assist in determining patient eligibility when appropriate.
• Conduct initial meetings with patients and families about hospice.

Skills

Sales/marketing experience

Relationship building

Communication

Driving

Education

Bachelor's degree in nursing or health care

Job description

Overview

Crossroads Hospice is looking for a self-motivated and passionate Hospice RN Clinical Liaison to join our Team. We offer the opportunity to take on new challenges and a culture of teamwork that sets us apart.

The RN Clinical Liaison is primarily responsible for hospital and medical facility-based outreach to identify new referral sources and maintain ongoing relationships that will increase census and preference for hospice services. Registered Nurse Liaisons use their clinical knowledge, empathetic communication skills, and marketing abilities to initiate one-on-one dialogue with referral sources, families, and prospective patients to help explain and educate on hospice services. Our RN Clinical Liaisons are hospice experts and serve as a resource to their referral sources to ensure extraordinary patient and customer service.

Schedule: Monday - Friday, 9 am - 5:30 pm

Territory: Memphis

Who we are:

At Crossroads Hospice, we take immense pride in being a mission-driven, patient-centered leader in end-of-life care. Guided by our vision to be the most trusted partner in hospice care, we surround our patients and their loved ones with unwavering support, comfort, and compassion. At Crossroads Hospice, we look for dedicated professionals who share our belief that true hospice care extends beyond medical needs—it’s about bringing dignity, peace, and human connection to every life we touch.

We offer a supportive, growth-oriented environment along with a comprehensive benefits package that includes:

• Comprehensive Health, Dental, & Vision Insurance
• Career Path Program that supports internal growth, advancement, and increased pay
• A generous time-off package with 15 days of PTO & 10 Holidays to rest and recharge
• Tuition Reimbursement & Certification Assistance to support your professional growth
• Wellness & Discount Programs to help you lead a healthy and balanced life
• Cell Phone, Mileage, & Gym Membership Reimbursement for your convenience
• Company matching 401(k) to secure your future

Responsibilities

• Determines primary decision makers and pro-activelybuilds positive, solid working relationships with members of the medical community and partners.
• Promotes and positions Hospice's patients care service through regular visits in a manner that illustrates and reflects the Hospice's quality of care and unique capabilities.
• Works to build the brand of the hospice as the preferred hospice provider in our service area to achieve and exceed agency goals for growth and census management.
• Makes regular, planned calls to secure new referrals, build census, and meet established goals on new and existing, referring physicians; facilities; case managers discharge planners and social workers in hospitals and skilled nursing facilities; and other health care providers.
• May help Hospice in determining patient eligibility, based on their hospice knowledge and training.
• Conducts initial meeting with the patient and family giving an overview of hospice service and philosophy and obtains consents for care.

Qualifications

• Bachelor's degree in nursing or health care preferred.
• Holds current unencumbered license as a registered nurse.
• Minimum one (1) years of sales/marketing experience in healthcare.
• One (1) to two (2) years’ experience in hospice/palliative marketing strongly preferred.
• Skilled at establishing/maintaining working relationships with key staff, marketing contracts, and clinical staff to ensure thorough understanding of Hospice services.
• Proven ability to generate and maintain relationships with new and existing accounts including physicians, healthcare professionals, and community agencies.
• Must be willing to drive with reliable transportation, valid driver’s license, and auto insurance.

$85,000 - $95,000 per year (Average Pay Range). The pay range listed represents a general guideline for the role and is not a guarantee of the final offer. Compensation will be determined based based on the selected candidate’s relevant experience and the specific responsibilities of the position. Final compensation rate will be discussed and confirmed at the conclusion of the interview process.