RN - Clinical Lead Contact Center Full Time Days

East Tennessee Children's Hospital; Knoxville (TN); On-site; USD 90,000 - 110,000; Full time

Job summary

East Tennessee Children's Hospital seeks an RN leader to oversee the nursing operation in the pediatric office setting, ensuring the highest level of care and smooth EMR transitions. You will supervise clinical staff, ensure compliance, and collaborate with the Practice Manager on quality and staffing.

The role requires an RN license in Tennessee, an associates degree with a bachelor's preferred, and 2–3 years of pediatric nursing experience with administrative oversight.

Qualifications

• Associates degree in Nursing required; Bachelors preferred.
• RN licensed to practice in Tennessee; BLS certification.
• 2–3 years pediatric nursing experience with some admin oversight preferred.
• Demonstrated leadership and communication skills.

Responsibilities

• Provides leadership to clinical staff on procedures.
• Performs therapeutic and diagnostic procedures within scope.
• Serves as EMR superuser and builds templates.
• Completes required documentation and forms in a timely manner.
• Reviews reports to identify trends and inform management.
• Evaluates programs to improve performance and compliance.
• Educates staff and enforces policies.
• Collaborates with Credentialing to keep provider requirements current.

Skills

Leadership

Communication

Problem solving

Planning & organizing

Critical thinking

Clinical competence

Education

Associates degree in Nursing

Bachelor's degree in Nursing (preferred)

Tools

EMR systems

Job description

BASIC PURPOSE OF THE JOB

A qualifiedRN who is responsible for the nursing operation of the office to maintain the highest level of care.

REPORTS TO

• Practice Manager

JOB REQUIREMENTS

Supervisory Responsibilities: Yes

Minimum Education: Associates Degree required; Bachelors preferred.

Degree: Degree in Nursing

License/Certification Required: RN Licensed to practice in State of Tennessee; BLS certification.

Minimum Work Experience: 2-3 years pediatric nursing experience required with some administrative oversight preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated leadership ability and potential managerial competency.
• Evidence of this includes, but is not limited to, effective communication, skills and abilities to deal well with people, ability to problem solve, confront/resolve issues, and motivate others, ability to plan, organize, and direct the activities of others.
• Demonstrated clinical competence in specific area of nursing practice. Skills at outlined in LPN orientation checklist.
• Strong decision-making skills and attention to detail a plus.
• Strong assessment and critical thinking skills.
• Troubleshooting issues before escalating to management a strong asset.

DUTIES AND RESPONSIBILITIES

• Provides leadership to the clinical staff on clinical procedures and knowledge.
• Performs appropriate therapeutic and diagnostic procedures within scope of practice.
• Serves as superuser and practice expert for EMR transition and building of custom templates.
• Provides documentation and/or letters when requested by provider or patient for supplemental documentation to receive medications, assistance from schools, etc. Completes FMLA forms with provider direction in a timely manner (10-14 days).
• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Evaluates clinical programs to improve performance and ensure compliance.
• Educates and enforces departmental policies and procedures.
• Acts as a resource to medical and Hospital staff, students, patients, and families. Utilizes appropriate resources within the institution to provide consultation, education, technical, or informational services as needed for self, staff, and patients.
• Initiates communication to ensure problems are resolved and special needs are met.
• Effectively and professionally interacts and collaborates with other providers of patient care.
• Collaborates with Credentialing Department to ensure all provider requirements remain active and accurate.
• Works with Practice Manager to assure quality services and promote positive employee relations.
• Consistently and fairly implements human resources policies.
• Participates in the development of nursing staff.
• Conducts all work activities with respect for rights and wishes of patients, visitors, families, and fellow employees.
• Ensures operation of medical and administrative equipment by verifying emergency equipment availability; completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Utilizes hospital resources and time respectfully and accountably.
• Willingly assumes all other duties and responsibilities as necessary.

PHYSICAL REQUIREMENTS

• Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
• Heavy lifting, pushing, and pulling is required up to 50 lbs occasionally, 20-30 lbs frequently, and 10lbs constantly to move objects of up to 150 lbs. Sudden emergency situations have the potential for exposure to lifting or moving of up to 150 lbs. Frequent bending, walking, sitting squatting, reaching, and standing are required. Keyboard/computer use and/or repetitive motions may be required.

Come work where you can make a difference every day.