RN Clinical Care Manager/Case Manager - New York

Healthmap Solutions; New York (NY); On-site; USD 114,000 - 143,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401K with match

Short Term/Long Term Disability

Job summary

A healthcare organization in New York is seeking an RN Clinical Care Manager/Case Manager to coordinate care for members of its Kidney Management Program. This role involves developing relationships with providers and members, educating patients on kidney health, and improving health outcomes. Candidates must hold an RN license and have experience in healthcare services. Competitive compensation includes a salary of $114,000 - $143,000, plus benefits.

Qualifications

• 3+ years of progressive experience in healthcare services, clinical operations, quality, or care management.
• 3 years of experience in care gap closure or care coordination activities preferred.
• Prior experience building and managing relationships with healthcare providers preferred.

Responsibilities

• Act as a liaison between Healthmap, provider practices, and members.
• Develop new provider relationships to enhance engagement.
• Educate Healthmap members on kidney health and related conditions.

Skills

Excellent verbal, written and presentation skills

Interpersonal skills

Ability to multitask

Demonstrated leadership skills

Strong critical thinking skills

Proficient in Microsoft Office

Bilingual preferred: Spanish, Creole, and/or Mandarin

Education

Bachelor's degree

Active, unrestricted RN license

Basic Life Support (BLS) certification

Advanced Cardiovascular Life Support (ACLS) certification

Tools

Microsoft Office

Job description

RN Clinical Care Manager/Case Manager - New York

Position Summary: The RN Clinical Care Manager/Case Manager is responsible for developing and maintaining long-term relationships with physicians, physician office staff, and Healthmap members that are engaged in Healthmap’s Kidney Management Program through coordinating performance improvement activities and care management to improve health outcomes.

Responsibilities

• Act as a liaison between Healthmap, provider practices and Healthmap members to ensure positive engagement and performance with our program(s)
• Develop new provider/partner business relationships that serve as means to better Healthmap provider and member engagement and manage assigned caseload
• Identify opportunities to improve health outcomes for Healthmap Solutions members based on provider specific data
• Incorporate education and communication on Best Practice sharing, process improvement in provider workflows, Kidney Health Management interventions and HEDIS/STAR measures for identified areas of provider low performance
• Identify opportunities to educate provider offices on topics related to Chronic Kidney Disease, End Stage Renal Disease, Renal Replacement Therapies, etc.
• Partner with physicians/physician staff to identify Healthmap Solutions members that would benefit from Care Navigation support, conduct outreach, and engage members in program
• Educate Healthmap members on kidney health, related co-morbid conditions, and renal replacement therapy
• Serve as Healthmap member advocate, utilize community resources and programs, and serve as liaison between the member, the member’s support network, treating physician, and ancillary providers to assist members in meeting individualized goals
• Accountable for individual and departmental metrics and key performance indicators as identified by the organization
• Ensure timely and successful delivery of reports to internal and external stakeholders
• Maintain thorough documentation of all provider meetings/interactions and member interactions for consistency and coordination and in compliance with NCQA standards
• Ensure Healthmap policies and procedures are followed and complies with HIPAA privacy laws and all other federal, state, and local regulations
• Perform other related duties as assigned

Requirements

• Bachelor's degree required
• Active, unrestricted RN license required
• Basic Life Support (BLS) certification required
• Advanced Cardiovascular Life Support (ACLS) certification (based on role)
• 3+ years of progressive experience in healthcare services, clinical operations, quality, or care management
• 3 years of experience in care gap closure or care coordination activities, including those in an outpatient or hospital setting preferred
• Prior experience building and managing relationships with health care providers or patients preferred
• Proof of valid and unrestricted driver’s license required; this position requires regular travel within assigned region to support practices
• Must reside in one of the assigned states

Must comply with organization policies for health screening and immunizations, including but not limited to:

• Current Tuberculosis (TB) test or current chest X-ray
• Proof of immunizations (e.g., Hepatitis B, MMR, Varicella, COVID-19, Influenza)
• Participation in annual health and wellness screenings

Skills

• Excellent verbal, written and presentation skills
• Interpersonal skills to develop and maintain strong internal and external relationships
• Ability to multitask, prioritize, and create solutions in a fast-paced environment
• Demonstrated leadership skills and ability to create and maintain a positive work environment
• Strong critical thinking and analytical skills
• Ability to foster strong employee engagement among the team
• Must be proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint
• Bilingual preferred: Spanish, Creole, and/or Mandarin

Travel: Heavy travel, greater than 50%, across your assigned region.

Compensation: $114,000 - $143,000 (dependent on specific market/region as well as experience of the candidate selected) + Bonus eligibility.

Benefits: Competitive: Paid Time Off, Medical, Dental, Vision, Short Term/Long Term Disability, 401K with match and other voluntary benefits as elected.