RN Clinical Care Manager - Boston

Bay Cove Human Services, Inc.; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Bay Cove Human Services is seeking a Clinical Care Manager (CCM) responsible for intensive care coordination for MassHealth Members. The role requires collaboration with healthcare teams, effective management of health plans, and ensuring continuity of care for individuals with complex needs. Candidates should have clinical experience, be bilingual or bicultural, and hold a nursing license in Massachusetts. Driving is a requirement for this position.

Qualifications

• Minimum of 5 years clinical and case management experience preferred.
• Experience working with people with psychiatric disability.
• Preference for bi-lingual applicants and those with lived experience of psychiatric conditions.

Responsibilities

• Conduct comprehensive assessments of enrollees.
• Organize and facilitate the effective functioning of the Interdisciplinary Care Team.
• Monitor health status, providing nursing and medical care coordination.

Skills

Management

Teaching

Negotiating

Collaboration

Education

Registered Nurse licensed in Massachusetts

RN, BSN or MSN

Job description

Posted Thursday, June 5, 2025 at 4:00 AM

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

Job Summary

The Clinical Care Manager (CCM) provides intensive care coordination and clinical care management for MassHealth Members with complex medical and behavioral health needs who are enrolled in an Accountable Care Organization (ACO) or Managed Care Organization (MCO) plan. The CCM collaborates with their respective Community Partner team and the clinical staff of each Enrollee’s ACO/MCO’s plan to minimize duplicative efforts, promote integrated care, ensure quality and continuity of care, and support the values of person centered planning, Community First and SAMHSA Recovery Principles. The CCM is at the helm of organizing and coordinating resources and services in response to the Enrollee’s healthcare needs across multiple settings, and inclusive of both LTSS and Social Determinants of Health (SDH) needs. This role drives outreach and engagement, assessment and care planning, care transitions, health and wellness coaching, as well as community and social services connections in partnership with Enrollees and their care teams.

Job Responsibilities

Outreach to and engage enrollees enrolled in ACO and referred for CP program;

Conduct comprehensive assessment of enrollees including the medical, psychiatric and social issues of enrollees served;

Review/sign off on medical component of comp assessment of Care Team enrollees;

Organize and facilitate the effective functioning of the Interdisciplinary Care Team (ICT), including coordinating meetings, facilitating communication and documentation;

Monitor the enrollee’s health status and needs and provide nursing and medical care coordination, including revising health related treatment goals and plans in collaboration with the enrollee and the team;

Coordinate the development, implementation, monitoring and review of the enrollee care plans, including health care strategies;

Collaborate closely with PCP and other Providers including, but not limited to community resources, and assure appropriate referrals based on level of care needed to optimize outcomes and minimize risk;

Collaborate with ACO Plan, PCP and other health care Providers regarding changes in services, care transitions, crisis intervention; while focusing on continuity and quality of enrollee care and potential efficiencies and cost-savings;

Conduct medication reviews and reconciliation including adjustment by protocol;

Communicate and collaborate with ACO teams and serve as a team resource;

Follow up of an enrollee’s admission to a planned or unplanned medical or psychiatric inpatient stay, (including hospital, Rehab facility, shelter, substance abuse programs), and collaborate with enrollee, care team staff, ICT and hospital staff to coordinate safe inpatient discharges;

Job Requirements

Minimum of 5 years clinical and case management experience preferred.

Effective skills in managing, teaching, negotiating, and collaborating with multidisciplinary teams and enrollee/family focus.

Experience working with people with psychiatric disability, co-occurring disorders preferred.

Preference given to bi-lingual/bi-cultural applicants and applicants with lived experience of psychiatric conditions.

Registered Nurse licensed in the Commonwealth of Massachusetts. RN, BSN or MSN.

Driving is a requirement for this position using a personal vehicle. You must possess and maintain adequate insurance as well as maintain a safe driving record which is subject to annual checks. A valid driver's license must be presented at the time of employment. Applicants must be at least 21 years of age, have maintained a valid US driver's license for at least one year, and must be able to pass a driver's screening background check.

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.