RN Clinic Triage

Ridgeview; Chanhassen (MN); On-site; USD 65,000 - 85,000; Full time

Job summary

Ridgeview in Minnesota is seeking an experienced registered nurse to handle telephone triage and determine appropriate treatment under a provider's supervision. The role emphasizes accurate symptom assessment, patient communication, and coordination with clinicians to ensure timely care.

Responsibilities include maintaining triage protocols, prioritizing urgent calls, advising on care, scheduling or referring to providers, and managing patient education materials in a fast-paced setting.

Qualifications

• Graduate of an accredited nursing program.
• Prev nursing experience required.
• Minnesota RN licensure or pending licensure.

Responsibilities

• Triages patient calls and prioritizes urgent cases.
• Advises patients of treatment per clinic policy.
• Consults with provider or schedules appointments.
• Maintains patient education materials.
• Performs room turnover and assists clinical staff.

Skills

Patient assessment

Vital signs

English communication

Multi-tasking

High-stress environment

Education

RN license

Nursing degree

Tools

EMR systems

CPR certification

Job description

Purpose of Job

This position is responsible for the telephone assessment of patient condition and determining appropriate treatment for patient under the supervision of the provider.

Brief Description

Purpose of Job

This position is responsible for the telephone assessment of patient condition and determining appropriate treatment for patient under the supervision of the provider.

Job Functions

• Assists in developing and maintaining appropriate triage system/protocols.
• Screens patient phone calls for urgency of need and prioritizes stat requests.
• Advises patient of treatment when appropriate according to clinic policy.
• Consults with provider or schedules appointment when needed.
• Maintains educational material for patients and staff.
• Provides patient care when necessary to assist clinical personnel.
• Performs room turn over in patient rooms between cases and at the end of day.
• Develops, maintains and updates standing orders with providers.
• Follow refill request guidelines.
• Assist with patient related activities as needed.
• Performs other duties as assigned.

Minimum Education/Work Experience

• Graduate of an accredited school of nursing
• Previous nursing experience

Knowledge/Skills/Abilities

• Skills in assessment of patient condition and taking vital signs
• Ability to meet and maintain the necessary background checks as aligned with position functions
• Skills in preparing and maintaining records and reports
• Ability to effectively handle high-stress fast paced environment
• Ability to multi-task
• Ability to respond appropriately to unpredictable situations and diverse patient populations
• Excellent written and verbal communication skills
• Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above

License/Certifications

• Current professional nurse licensure in Minnesota or if licensed in another state, a permit from the Minnesota Board of Nursing while the license application is in process
• Current Healthcare Provider CPR certification

Preferred Qualifications

• 5-7 years of nursing experience

Physical Demands

Link to Employee Health Physical Demands

Compensation

Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials.

Benefits

Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families.