RN Clinic Administrator

Valor Healthcare; San Antonio (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Valor Healthcare is seeking an RN Clinic Administrator to oversee the SE San Antonio CBOC. The role focuses on daily operations, clinical quality, and patient service for veterans, with a competitive salary and weekday schedule.

The ideal candidate has at least two years of healthcare management experience, an active RN license, and four years of RN practice. Strong communication, budgeting, and organizational skills are essential. A BSN/ADN is expected, with potential for a graduate degree.

Qualifications

• Two years healthcare management experience required; government healthcare environment preferred.
• RN requirements: nursing degree and active license in the clinic location.
• Minimum four years' experience as a registered nurse.
• Excellent written and verbal communication skills required.
• Ability to manage up and down, with energetic and optimistic demeanor.
• Proficient in Word and Excel; strong organizational skills.

Responsibilities

• Manage day-to-day clinic operations and ensure clinical quality expectations are met.
• Provide exceptional customer service to veterans and staff, in person and over the phone.
• Oversee clinic financial performance with emphasis on enrollment and non-personnel costs.
• Develop and execute growth strategy for new enrollees and market penetration.
• Maintain staffing levels aligned with veteran enrollment and contracts.
• Review reporting: clinical quality metrics, financials, staffing, and other relevant data.
• Mentor and retain talent through communication, training, and performance management.
• Collaborate with VA partners and keep leadership informed of major issues.

Skills

Healthcare management

RN experience

Communication skills

Organizational skills

Multi-tasking

Customer service orientation

Computer skills

Education

Nursing degree (BSN/ADN/Diploma)

Graduate degree preferred

Tools

Word

Excel

Job description

Full-time Description

Valor Healthcare is looking for a passionate RN Clinic Administrator to join our team at the Community Based Outpatient Clinic (CBOC) in SE San Antonio. In exchange for your dedication and experience, we are proud to offer a competitive salary, excellent benefits, generous PTO, and a weekday schedule.

About Valor Healthcare

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots - including those who serve or have served in the military as well as those who devote their careers to government service. We aim to deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes.

Valor is different because of our people

• Our leadership team is comprised of veterans, clinicians, and business leaders dedicated to providing exceptional care and world-class patient experience.
• Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none.

Position Overview

As a RN Clinic Administrator with Valor, you will be responsible for all operational aspects of their individual CBOC. This position is significantly tactical with the day-to-day operations of the clinic.

Core Responsibilities

• Manage day to day clinic operations, ensure clinical quality expectations are met, provide exceptional customer service and partner with the Clinic Medical Director.
• Ensure all colleagues provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Manage the clinic’s financial performance with specific emphasis on revenue growth through enrollment and non-personnel cost containment.
• Manage growth strategy of new enrollees to the clinic and expand market penetration in the clinic’s catchment area. This includes participation in various outreach events.
• Proactively manage veteran enrollment and retention and ensure no veteran exceeds their annual vesting visit date.
• Maintain staffing levels consistent with veteran enrollment, contract terms, and to ensure maximum efficiency.
• Review and analyze reporting, including clinical quality metrics, financial reports, staffing levels and other relevant information.
• Emphasize attracting, coaching, mentoring, and retaining talent through excellent communication, training, enforcing key competencies and performance management, when required.
• Develop and maintain a positive, collaborative working relationship with our VA partners, ensuring that the Regional Director is kept informed of any significant issues.
• Innovate, embrace, and support new initiatives, whether clinical or operational, and execute on key strategic initiatives that drive the success of the Valor business.

A credit check will be conducted for final candidates as part of the hiring process.

Final compensation will be based on relevant factors including work experience, skills, certifications, and internal equity.

Requirements

• Two years healthcare management experience required; government healthcare environment preferred.
• RN requirements (dependent on specific VA contract requirements):
• Baccalaureate degree, associate degree or diploma certificate in registered nursing, graduate degree preferred.
• Current license or certification as a registered nurse from the state in which the clinic is located.
• Minimum four years' experience as a registered nurse
• Excellent written and verbal communication skills are required, both in person and over the phone.
• Ability to manage, both up and down
• Energetic and optimistic demeanor
• Strong service mentality and a focus on achieving all aspects of defined service standards.
• Proficient in computer applications such as Word and Excel
• Strong organizational skills
• Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision.
• Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively.
• Ability to resolve colleague, client and patient issues in an effective and timely manner.
• Current certification in Basic Life Support

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process. AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.