RN - Chronic Pain Management

Family Health Center of Worcester, Inc.; Worcester (MA); On-site; USD 80,000 - 105,000; Full time

Job summary

Family Health Center of Worcester, Inc. seeks an RN in the Office based Addiction Program and Chronic Pain Program as part of the Primary Care Team.

The RN coordinates care for high‑risk patients, provides direct patient care, and supports transitions across health settings to ensure patient-centered, effective care. The ideal candidate holds an Associate Degree in Nursing with MA RN licensure, BLS, and preferred ACLS.

Qualifications

• Requires RN licensure in MA.
• BLS required; ACLS preferred.
• Two years’ experience in case/disease management or related ambulatory care settings.
• Experience with EMR systems,NextGen preferred.

Responsibilities

• Coordinate care for high‑risk patients within the practice.
• Provide direct patient care and care management services.
• Support transitions across health settings and multiple providers.
• Uphold patient‑centered, culturally competent care and maintain HIPAA compliance.

Skills

Care coordination

Case management

Disease management

Ambulatory care

Staff collaboration

Education

Associate Degree in Nursing

BS or MS in Nursing preferred

Tools

EMR (NextGen)

Job description

The RN of the Office based Addiction Program and the Chronic Pain Program is a member of the Primary Care Team who is responsible for operational assignments to ensure effective team-based care with the expectation of meeting the standards for patient Centered Medical Home.

Services include organizing, coordinating, and providing direct patient care, coordination and/or care management services and clinical medical support to providers for patients within the practice. The RN– OBAT and Chronic Pain- is an integral part of the multidisciplinary care team responsible for ensuring that the primary care provider and practice team maintains a central role in the care process, by coordinating the care of these vulnerable patients, and ensuring the patients receive optimal care including acute illness management, chronic disease management, self-management coaching, and wellness/preventive care as they transition across multiple health settings and/or multiple physicians/providers.

Care Manager: Coordinates care for the practice’s highest-risk patients such as patients who are in the Special Population programs as defined by practice-based assessment standards.

Educational Requirements: Associate Degree in nursing required. A nurse with a BS or Master’s Degree preferred.

Experience Required:

Minimum two years’ experience in case management, disease management, home health care nursing, or intensive outpatient education and/or self-management support. Experience in practice coordination, ambulatory care, and/or staff supervision preferred. Demonstrated teamwork, collaboration with other staff, written/verbal communication skills. Experience with EMR; NextGen preferred.

Professional Licensure/Special Skills and Certification Required:

Licensed RN by MA State Board of Registration. BLS required; ACLS preferred. Certified managed care nurse or registered nurse case manager preferred.

Interpersonal Relationships/Organizational Expectations:

• Commitment to providing health care to families in a medically underserved community.
• Willingness to be flexible in the development of new methods of health service delivery.
• Ability to deal with sensitive information in a highly confidential manner.
• Effective communication skills, both oral and written, with patients, families, visitors, co-workers, health care professionals, funders, and other regulatory agencies.
• Bilingual in English and another language appropriate to the health center’s patient population preferred, but not required.
• Ability to function independently with minimal supervision, and to plan, coordinate, and carry out those tasks necessary to meet the job responsibilities.
• Awareness of resources available within the health center to accommodate the needs of patients.
• Commitment to providing cost conscious, fiscally responsible, timely, efficient, effective, safe, patient-centered, culturally competent, equitable, and participatory health care.
• Processes personal health information in accordance with FHCW HIPAA policies and procedures.

Reporting Relationship: Director of Nursing