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RN Case Manager Team Lead at HUP
Penn Medicine, University of Pennsylvania Health System
Philadelphia (Philadelphia County)
On-site
USD 49,000 - 105,000
Full time
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Job summary
Penn Medicine is seeking an RN Case Manager Team Lead to support discharge planning and manage case management staff. The ideal candidate will lead quality reviews, conduct training, and ensure efficient coverage in collaboration with departmental leadership. This full-time position offers an opportunity to work in one of the leading academic medical centers, making a significant impact on patient care and outcomes.
Benefits
Qualifications
- Registered Nurse with a BSN and a valid Pennsylvania RN License.
- At least 2 years of experience in case management or a related role.
- Proven ability to lead teams and manage complex discharge plans.
Responsibilities
- Support effective discharge planning and utilization review activities.
- Manage performance of Clinical Resource Coordinator / Case Manager staff.
- Complete quality reviews to ensure appropriate performance and documentation.
Skills
Education
Tools
Job description
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Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
The RN Case Manager Team Lead supports effective discharge planning and utilization review activities. S/he will manage performance of Clinical Resource Coordinator / Case Manager staff and provide them with continuing educational programs/training; collaborate with the Director to develop efficiency within the department. S/he are also involved in staff scheduling and ensuring all areas of the hospital have adequate case management coverage.
Performance Management - Quality Reviews: Complete quality reviews for Clinical Resource Management staff to ensure appropriate performance and documentation. Provides constructive feedback of quality reviews, including an explanation of the score provided, areas for improvement and comments about positive performance. Communicates significant changes in individual quality review scores to the CRM Associate.
- Educational Coordinator: Contributes to the design and development of professional standards of practice, hospital and department goals, workflow design, and department operations and documentation systems. Implements processes for collecting customer service/patient satisfaction comments and disseminating feedback to the Clinical Resource Management & Social Work Department. Leads development and implementation of department’s annual educational program. Assures thorough orientation is developed for new hires.
- Vacation/Unexpected Absences Manager: Receives and organizes vacation requests for CRM staff and determines which requests will be granted. Informs staff of approved or declined requests. Informs staff of who and when they will be responsible for vacation coverage and facilitates arrangement during coverage dates (observing work volume to ensure it does not increase above expected range, providing pagers to covering staff, etc.). Collaborates with CRM Associate Director to determine vacation requests during high-peak request times (holidays, summer) to ensure fairness and appropriate coverage within pods. Reassigns work load within pods when unexpected.
- Discharge Planning: Completes timely and detailed assessment of patient and family social, emotional and/or discharge needs and health care benefits. Develops and facilitates specific plan to address problems and/or concerns identified by patients, families and health care team. Identifies and consistently documents delays; elevates issues appropriately. Effectively communicates discharge plan with patients, families and health care team. Documents ongoing assessments and plan of care in patient record (Canopy). Successfully assists patient in moving to the next level of care with transfers to home, agencies, and facilities and with referral to appropriate community resources. Participates and drives accountability in daily interdisciplinary meetings.
- New Technology / Computer Systems: Keeps current with new systems (Penn Chart, MedView, ChartOne, Ports, etc.). Incorporates technology into daily assignment (Outlook, Canopy, CERME, ECIN, I drive, Internet).
- Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
- Other duties as assigned to support the unit, department, entity, and health system organization
BSN and PA RN
2 plus years of experience in case management
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionHealth Care Provider
- IndustriesWellness and Fitness Services, Hospitals and Health Care, and Medical Practices
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