RN Case Manager - Intermediate

UT Health San Antonio; San Antonio (TX); On-site; USD 70,000 - 97,000; Full time

Job summary

UT Health San Antonio seeks a skilled Case Manager to enhance patient management and satisfaction by integrating case management, utilization review and discharge planning. The role emphasizes coordination with physicians and social services, supporting continuity of care and cost effectiveness.

The ideal candidate holds an Associate's Degree in Nursing with 3 years of nursing experience in hospital or clinical settings, and has strong interpersonal and computer skills including Epic EMR.

Qualifications

• Three (3) years of nursing experience in a clinic or hospital setting, including utilization management or related patient population.
• Supervisory or quality assurance experience in a healthcare environment.
• Proficient in coordinating, planning and evaluating patient care and discharge planning.
• Strong interpersonal and communication skills.
• Proficient with Microsoft Office and EMR/case management software.
• Knowledge of patient advocacy and utilization review processes.

Responsibilities

• Assists with ongoing assessment, planning, implementation and evaluation of patient needs; accountable for care, coordination and discharge planning.
• Coordinates integration of social services and case management into patient care and discharge processes.
• Acts as patient advocate; investigates adverse events; evaluates patient satisfaction and quality of care.
• Performs staff education related to resource utilization and discharge planning.
• Communicates with physicians regularly to support cost and outcome goals.
• Contributes to development and implementation of patient care policies and protocols.

Skills

Nursing experience

Supervisory/QA experience

Interpersonal skills

Communication

Epic EMR experience

Microsoft Office proficiency

Coordination/multitasking

Education

Associate's Degree in Nursing

Tools

Epic EMR

Case Management software

Job description

Manages cases to enhance the quality of patient management and satisfaction. Promotes continuity of care and cost effectiveness through integrating functions of case management, utilization review and management, and discharge planning.

Responsibilities

• Assists with the provision of ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of individual patient needs; accountable for the care, coordination and discharge planning of all patients.
• Helps to coordinate the integration of social services/case management functions into the patient care, discharge, home planning processes, external service organizations, agencies and healthcare facilities.
• Acts as patient advocate; investigates and reports adverse occurrences; evaluates patient satisfaction and quality of care provided. Conducts review for appropriate utilization of services from admission through discharge; ensures that patient tests are appropriate and necessary, completed within the established timeframe and that results are promptly available.
• Performs staff education related to resource utilization, discharge planning and psychosocial aspects of healthcare delivery.
• Communicates with physicians at regular intervals and develops effective working relationships; assists physicians to maintain appropriate cost, case, and desired patient outcomes.
• Participates in the development and implementation of patient care policies and protocols.
• Performs all other duties as assigned.

Qualifications

• Knowledge in a supervisory or quality assurance position in a healthcare environment.
• Knowledge as Registered Nurse in a clinical care setting.
• Good interpersonal skills.
• Utilizes influencing/motivational interviewing skills.
• Ability to speak, read, write, and communicate effectively.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.
• Ability to work independently without supervision.
• Ability to manage multiple priorities, effective organizational and time management skills along with strong teamwork skills.
• Effective computer skills using Microsoft Office (Word, Excel, PowerPoint, etc.) and database software.
• Epic experience highly desirable.
• Demonstrated aptitude and/or proficiency in the use of Electronic Medical Record and Case Management software.
• Demonstrated aptitude and/or proficiency in using Microsoft Office (Word, Excel, PowerPoint, etc.) and database software.

EDUCATION:

Associate's Degree degree in nursing is required.
EXPEREINCE:

Three (3) years of nursing experience in a clinic or hospital setting, to preferably include one (1) year of experience in a related patient population (such as utilization management, chronic disease management, home health, hospice).

LICENSES/CERTIFICATIONS:

Active CPR/BLS required.

Current Texas Registered Nurse License is required.

Required Skills

• Three (3) years of nursing experience in a clinic or hospital setting, to preferably include one (1) year of experience in a related patient population (such as utilization management, chronic disease management, home health, hospice).

This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Job Info

• Job Identification 8109
• Job Category Clinical Programs & Services
• Posting Date 10/01/2026, 06:31 PM
• Locations 0001 7703 Floyd Curl Drive, San Antonio, TX, 78229, US (On-site)
• Apply Before 10/31/2026, 06:31 PM
• Job Schedule Full time
• Organization O9575 - HOPD Neurosurgery Clinics, O9000 - MSRH - HOPD Operations, O1000 - MSRH - Administration, UT Health Science Center, UT Health Science Center
• Department O9575 - HOPD Neurosurgery Clinics