RN Case Manager- 2A, Level II

RiseMe; Blountstown (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Big Bend Hospice is seeking an RN Case Manager II to provide comprehensive case management and admission services for hospice patients across care settings. You will lead coordination from initial referral to ongoing support, ensuring regulatory compliance and high-quality patient and family experiences.

The role includes supervising Hospice Aides and LPNs, conducting admissions, and collaborating with IDG teams to maintain smooth transitions and excellent care delivery.

Qualifications

• Current Florida RN license required.
• Minimum of a 2-year nursing degree or equivalent.
• At least 1–2 years inpatient nursing or hospice/home health experience preferred.
• Valid Florida driver’s license, auto insurance, and reliable transportation.
• Proficient with Microsoft Office or similar software.
• Strong communication and organizational abilities.

Responsibilities

• Evaluate patients and families for admission using approved criteria.
• Conduct pre-assessment and admission visits in home, hospital, or facility.
• Coordinate with physicians, intake teams, and partners for timely admissions.
• Develop and implement the IDG care plan to meet patient needs.
• Provide skilled nursing care, symptom management, and education.
• Ensure accurate documentation in the EMR and compliance with regulations.
• Mentor and supervise Hospice Aides and LPNs in their plans of care.
• Participate in IDG meetings and quality improvement activities.

Skills

Verbal and written communication

Interpersonal skills

Organizational skills

Analytical/problem solving

Prioritization/ delegation

Integrity/confidentiality

MS Office proficiency

English proficiency

Valid Florida driver's license

Education

Florida RN license

2-year nursing degree / equivalent

Job description

Job Details: Job Location: Bay, Gulf, Calhoun, Washington, Jackson, Holmes JOB POSTING - Blountstown, FL, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: Undisclosed, Travel Percentage: Road Warrior, Job Shift: Any, Job Category: Clinical, RN CASE MANAGER II The RN Case Manager II provides comprehensive case management and admission services for hospice patients across care settings. This role combines the critical responsibilities of patient admission, assessment, care coordination, and interdisciplinary group (IDG) collaboration to ensure seamless, high-quality hospice care from initial referral through ongoing support. The RN Case Manager II serves as a clinical leader who bridges intake and ongoing care, maintaining regulatory compliance, promoting the hospice philosophy, and ensuring excellence in patient and family experiences. Supervisory Responsibilities: Supervises the Hospice Aide (HA) and initiates Hospice Aide Plan of Care. * Supervises the License Practical Nurse (LPN) and initiates the LPN Plan of Care. * Duties/Responsibilities: Evaluates patients and families for admission to BBH using approved criteria and procedures. * Conducts pre-assessment and admission visits in the home, hospital, or facility setting. * Coordinates with referring physicians, intake teams, and community partners to promote timely and appropriate hospice admissions. * Provides education to patients, families, and referral sources on hospice philosophy, eligibility, and available services. * Ensures all admission documentation is accurate, complete, and submitted within agency timeliness standards (documentation due by midnight each day). * Develops, coordinates, and implements the comprehensive IDG plan of care to meet the individualized needs of patients and families. * Provides skilled nursing care, symptom management, and patient/family education consistent with hospice best practices. * Maintains regular communication with physicians, IDG members, and community partners to ensure continuity of care. * Supervises and guides Licensed Practical Nurses (LPNs) and Hospice Aides (HAs), initiating their respective plans of care. * Participates in interdisciplinary team meetings, quality assurance activities, and continuous improvement efforts. * Demonstrates knowledge and competency in pain and symptom management, end-of-life support, and holistic care practices. * Ensures accurate, timely, and compliant documentation in the electronic medical record (EMR). * Demonstrates thorough understanding of Medicare, Medicaid, and regulatory requirements governing hospice care. * Adheres to all BBH, State, and Federal policies, procedures, and laws relevant to hospice practice. * Serves as a clinical resource and mentor to peers, new hires, and students. * Represents Big Bend Hospice with professionalism and compassion to patients, families, referral sources, and community partners. * Works collaboratively with the Admissions, Education, and Community Relations teams to ensure smooth transitions from referral to ongoing care. * Participates in weekend, evening, and holiday rotations as assigned. * Maintains a balanced caseload in alignment with organizational standards. * Demonstrates accountability, sound clinical judgment, and effective prioritization in managing patient care. * Practices fiscally responsible use of resources and supplies. * Performs other duties as assigned. Schedule: Work schedule is M-F 8a-5p with occasional on-call *Designates Essential Function of the position. Qualifications: Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict-resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.
• Communicate in English.
• Able to manage the physical demands and emotional stress of work in a field position, caring for terminally ill patients and their families.
• Must possess a valid Florida driver's License, valid auto insurance, and reliable transportation. Education and Experience:
• Minimum of one (2) year of inpatient nursing experience or previous hospice/home health and/or Long-term Care experience preferred.
• Must maintain a current valid Florida Registered Nursing License. Employee exemplifies the BIG BEND HOSPICE’S core values:
• We will demonstrate integrity in everything we do.
• We will hold ourselves accountable to the highest professional and ethical standards.
• We will demonstrate respect for each other and those we serve.
• We will be good stewards of our resources.
• We will continue to commit to excellence in our business practices and clinical expertise.
• We will strive for increased knowledge in all disciplines.
• We will continually explore innovations for fulfilling our mission and values.
• Physical Requirements:
• Standing - 66-100% of the shift
• Sitting - 0-33% of the shift
• Walking - 66-100% of the shift
• Lifting - 0-50 lbs. as needed
• Carrying - 0-25 lbs. as needed
• Pushing - 0-250 lbs. on wheels with assistance as needed
• Climbing - 1-5 flights of stairs as necessary
• Pulling - 0-250 lbs. on wheels with assistance as needed
• Bending - Proper bending as necessary to pick up things off the floor
• Squatting - As necessary while providing patient care
• Rotating - Shoulders as necessary
• Crawling - If necessary
• Kneeling - As necessary while providing patient care
• Reaching - Overhead while providing patient care
• Visual and hearing senses must be adequate to enter data in computers and mobile devices
• Utilize telephones and perform detailed paperwork.