Desktop Support Specialist

San José State University; San Jose (CA); On-site; USD 95,000 - 101,000; Full time

Job summary

San José State University seeks a Desktop Support Specialist to provide advanced technical support across clinical, administrative, and wellness program environments. You will manage technology assets from inventory to secure disposal, troubleshoot complex issues, and support electronic health records and telehealth platforms while coordinating small technology projects.

This role reports to the Director of Care Experience and Operations and emphasizes reliability, security, and staff

Qualifications

• Equivalent to a bachelor's degree in a related field.
• Two years of relevant experience; substitution or advanced degree considerations allowed by policy.

Responsibilities

• Provide advanced technical support for hardware, software, network connectivity, desktops, laptops, printers, mobile devices, electronic health records, telehealth platforms, and other systems.
• Manage lifecycle of technology assets including inventory, checkout/return, audits, tagging, warranties, refresh planning, deployment, replacement, disposal, and recycling.
• Install, configure, maintain, and update operating systems, applications, and specialized software per IT standards and cybersecurity requirements.
• Coordinate small-scale technology projects with campus IT, vendors, and stakeholders to resolve escalated issues.
• Develop documentation, reports, dashboards, and staff training to support operations, audits, and workflow improvements.

Skills

Hardware troubleshooting

End-user support

Network connectivity

IT security principles

Documentation

Audit readiness

Data privacy

Project coordination

Communication

Confidentiality

Policy compliance

Education

Bachelor's degree in a related field

Two years of relevant experience

Job description

Job no: 562359
Work type: Staff
Location: San José
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Job Summary

The Shared Services - Student Wellness Center (SWC) department is seeking a Desktop Support Specialist to provide advanced technical support, consultation, and technology lifecycle management across clinical, administrative, and wellness program environments. Reporting to the Director of Care Experience and Operations, this position helps ensure reliable, secure, and efficient technology operations that support patient care, student engagement, and staff productivity. The Desktop Support Specialist manages technology assets from inventory and property checkout through refresh, replacement, secure disposal, and recycling. The position also troubleshoots complex issues, supports electronic health and telehealth platforms, coordinates small technology projects, and serves as a resource to staff using technology systems.

Key Responsibilities

• Provide advanced technical support for hardware, software, network connectivity, desktops, laptops, printers, mobile devices, electronic health records, telehealth platforms, and other specialized systems
• Manage the full lifecycle of Student Wellness Center technology assets, including inventory, property checkout and return, audits, tagging, warranties, refresh planning, deployment, replacement, secure disposal, and recycling
• Install, configure, maintain, and update operating systems, applications, and specialized software in alignment with university IT standards, cybersecurity requirements, and data privacy regulations
• Coordinate small-scale technology projects and collaborate with campus IT, vendors, Student Wellness Center leadership, and staff to resolve escalated issues and improve service delivery
• Develop documentation, reports, dashboards, and staff training that support technology use, operational continuity, audit readiness, and long-term workflow improvement

Knowledge, Skills & Abilities

• Strong knowledge of hardware and software troubleshooting, system configuration, and end-user support practices
• Working knowledge of network connectivity, system administration, and IT security principles
• General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices
• Ability to manage and track technology assets, including inventory systems and lifecycle planning
• Knowledge of or ability to learn campus property policies, asset management procedures, and data security standards
• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues
• Strong organizational skills with the ability to manage multiple priorities, projects, and deadlines
• Ability to develop documentation, reports, and tracking tools for operational and compliance purposes
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Effective communication across a variety of venues and the ability to establish and maintain cooperative working relationships in a diverse, multicultural environment
• Ability to maintain confidentiality and appropriately handle sensitive information, including health-related data
• Ability to work independently, exercise sound judgment, and make constructive recommendations
• Familiarity with best practices for collaborating with department managers, staff, and the general public

Required Qualifications

• Equivalent to a bachelor's degree in a related field
• Two (2) years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis

Preferred Qualifications

• Experience supporting technology in a healthcare, counseling, and/or student services environment
• Experience with electronic health record (EHR) systems, telehealth platforms, or clinical applications
• At least two (2) years of experience coordinating equipment refresh cycles and technology deployments
• Demonstrated experience working with and implementing property policies, security standards, and data privacy requirements

Compensation

Classification: Technology Support Specialist II
Anticipated Hiring Range: $7,944/month - $8,430/month (Step 17 – Step 20)
CSU Salary Range: $5,787/month - $8,430/month (Step 1 – Step 20)
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Contact Information

People and Culture
[e-mail]

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [e-mail].

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Education Code 89521 Requirements:

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at [e-mail].

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at [e-mail].

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.