RN Case Manager

UNIFI Healthcare; Charlotte (NC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Relocation assistance

Job summary

UNIFI Healthcare is seeking a skilled RN Case Manager to support home-based care in the Charlotte area. You will review documentation, ensure adherence to the POC, and submit weekly billing and payroll information by deadlines.

You will coordinate care authorizations, develop and oversee patient plans, educate clients about benefits, and maintain an active caseload while engaging with families and the care team to deliver compassionate, compliant services.

Qualifications

• Current RN licensure in good standing.
• Minimum 3 years progressively responsible clinical experience.
• Excellent writing, organizational, and time management skills.
• Prior management or leadership experience.
• Ability to work independently, multi-task, prioritize, and function in a team.
• Professional, courteous, compassionate, customer-oriented demeanor.
• Excellent computer and internet skills.
• Able to lift 40-50 lbs and perform bending as part of patient care.
• Professional appearance when visiting clients.

Responsibilities

• Documentation/chart review to ensure accuracy and client POC adherence.
• Submit clinical documentation within deadlines.
• Maintain accurate QuickBase information for assigned clients.
• Coordinate care authorization and develop the treatment plan.
• Provide implementation, evaluation, and oversight of patient POC.
• Educate clients about benefits with team involvement.
• Maintain ongoing caseload responsibilities and attendance at MD appointments.
• Build rapport with patient families and support team communications.
• Assist staffing with scheduling and ensure deadlines are met.
• Comply with agency policies and state/federal regulations.

Skills

RN licensure

Clinical experience

Communication / writing

Leadership / management

Independent work

Customer service

Computer skills

Mobility / lifting 40-50 lbs

Education

RN licensure

Healthcare degree (BSN preferred)

Job description

Essential Functions:

• Performs documentation/chart review to ensure accuracy and that the client’s POC is being followed. Performs submission of clinical documentation (weekly billing and payroll information) within specified deadlines.
• Maintains accurate information in QuickBase for all assigned clients. Inputs updated information on all assigned clients within a timely manner.
• Manages care implementation with attention to quality patient care and patient family satisfaction.
• Coordinates care authorization with Authorization Specialist(s) to establish the foundation for the development of the client’s treatment plan of care, including new admissions and re-certifications for current clients whom are on-service.
• Provides implementation, evaluation, and oversight of individual patient P.O.C. that corresponds with the physician’s orders through assessment of patient’s needs, condition, environment, and consultation with other health team members.
• Provides education to client regarding benefits, utilizing appropriate team members within the company structure and/or outside agencies to accomplish desired objective. (ie…DME, additional dx, home modifications, medication prior authorizations, etc.)
• Maintains an ongoing responsibility for assigned caseload.
• Attends all pertinent MD appointments with the client (including recertifications, specialists, impairments) as needed, or coordinates coverage within the team if unable to fulfil obligation.
• Builds rapport with patient families in implementing and managing care being rendered.
• Assists staffing department with scheduling work load as needed for maximum efficiency and remains detail oriented to deadlines.
• Maintains open communication with DON, ADON(s), other Case Managers, RN Authorization Specialist(s), non-licensed staff, support staff, and ancillary services. Notifies Scheduling Dept. and ADON(s) of any field related issues involving clients or employees.
• Communicates pertinent information (deaths, hospitalizations, changes in condition, etc…) via email with DON, ADON(s), Operations, Authorizations, Billing.
• Provides clinical guidance and coaching as needed for staff and patient families. Holds field staff accountable for level of care provided.
• Attends monthly Case Management meetings.
• Participates in staff in-service programs/continuing education in-services as scheduled.
• Participates in company designated committees per corporate direction.
• Participates in client home visits in service area per P&P and as needed.
• Abides by and promotes all Agency Policies &Procedures.
• Supports and takes initiative on necessary state and federal program regulations by process development, implementation, and evaluation of compliance for said regulations.
• Maintains a continuing knowledge of competencies related to the Nursing profession and adheres to accepted professional nursing standards/scope of practice.
• Participates in Case Management teams and attends to corresponding responsibilities per company development and growth. Maintains open communication with team CM regarding clients to ensure continuity of care.
• Treats current and perspective company clients and families with absolute customer service and compassion with close communication, friendly service, and the utmost professionalism.
• Available during company office hours to enable accessibility of service for potential and current patients and families as well as staff and colleagues. Notifies direct supervisor of any and all unavailability.
• Participates in performance review and goal setting for growth and company development in assigned territory.
• Ensures that arrangements for equipment and other necessary items and services are available; advocates for DME supplies and coordinates with DME representative.
• Is prepared to fill-in, as the RN, in the event of an emergent situation for any given client if all other avenues have been exhausted and the shift is unable to be filled.
• Follows Chain of Command and acceptable protocols in all situations

Education, Training, and Skill Recommendations/Requirements:

• Current RN licensure
• Minimum 3 years progressively responsible clinical experience
• Excellent writing, organizational, and time management skills
• Prior management or leadership experience
• Ability to work independently, multi-task, prioritize, and function in a team environment
• Must possess a professional, courteous, compassionate and customer-oriented demeanor
• Must be discrete, trustworthy, and possess a high level of integrity
• Excellent computer and internet skills
• Must be able to do bending and lifting required for effective patient related care
• Must be able to safely lift 40-50 lbs.
• Must dress in a professional manner when visiting clients (scrubs and nametag preferred)

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

Job Type: Full-time

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Relocation assistance

At Unifi Healthcare, we are reimagining what healthcare can be—accessible, compassionate, and truly patient-centered. Our mission is to deliver a seamless, personalized experience that empowers individuals and supports them through their healthcare journey, helping people live longer, safer lives in the comfort of their own homes. Through our growing network of services and partners, we are building a model that reduces complexity, supports caregivers, and reimagines how at home healthcare is delivered across the U.S.