RN Case Manager

Southern Indian Health Council; Alpine (CA); On-site; USD 97,000 - 135,000; Full time

Job summary

Southern Indian Health Council is seeking a Registered Nurse Case Manager (RNCM) to deliver care management for patients with chronic illness and mental health needs. You will manage care plans, coordinate with providers, and liaise with facilities to improve access to services.

Responsibilities include triaging referrals within 24 hours, documenting in the NextGen EHR, and collaborating with a broad healthcare team to optimize outcomes.

Qualifications

• Must possess a current California Registered Nurse license.
• Minimum of 3 years’ experience in a similar healthcare role.
• HIPAA knowledge in ambulatory care setting, with confidentiality maintained.
• CPR current; ACLS must be obtained in the first four weeks of employment.

Responsibilities

• Assess patient physical and mental health needs to develop individualized care plans.
• Accept referrals from multiple sources and triage according to medical necessity within 24 hours.
• Coordinate with multidisciplinary team to implement and adjust care plans as patient progress dictates.
• Document progress and referrals in the NextGen EHR.
• Ensure patients are active participants in their treatment and understand their plan of care.
• Provide and coordinate patient care across clinics during staffing shortages as needed.

Skills

Team collaboration

Communication

Organizational skills

Care coordination

Education

California RN license

Tools

NextGen EHR

Job description

Position Title: Registered Nurse Case Manager (RNCM)

Department: Medical

Supervised By: Director of Nursing

Posted: August 2026

Compensation: $97,160 - $135,496/ Annually DOE

Grant: N/A

Hours: Full Time, Monday-Friday, 8:00AM-4:30PM.

GENERAL STATEMENT OF RESPONSIBILITIES

The Registered Nurse Case Manager (RNCM) is responsible for delivering Care Management services to the SIHC population. This individual will manage, as directed by the Attending Provider, patients with chronic illness, mental health issues, or life‑altering conditions to gain enhanced access to ambulatory clinical or diagnostic services, inpatient acute care, post‑acute SNF, LTACH or rehabilitation programs, and other medically necessary and appropriate community services. Duties include meeting with patients and their families, connecting patients with professional services, and maintaining consistent communication with patients to assess their wellbeing and liaising with facilities as needed to promote access and care. The RNCM develops treatment plans, sets the course of care and collaborates with the multidisciplinary team to suggest and make changes as needed based on patient progress or changes in condition.

SPECIFIC DUTIES AND RESPONSIBILITIES

RN Duties

• Assessment of the patient’s physical, mental wellness, needs, preferences, financial status, and abilities. The RNCM uses this information to develop individualized care plans.
• Accepts all referral for service from multiple sources including different departments, care teams, community members, patients, and/or families.
• Appropriately triages referrals according to medical necessity.Must be able to accurately assess the criticality of need within 24 hours of referral. If patient needs urgent services, must be able to direct Care Coordinator and/or the Patient Advocate to coordinate care for patient in these situations.
• Works collaboratively with patients, families, medical providers, nurses, Tribal entities, and all members of the multidisciplinary healthcare team to provide high quality and patient‑driven care.
• Collaborates and communicates with patients, families, support networks, and health care professionals to establish and implement the plan of care.
• Documents patient progress in NextGen electronic health record (EHR) related to the plan of care, including charting referrals, home visits and other notable interactions.
• Evaluates patient progress using nationally/local recognized guidelines at established intervals, and as needed, while collaborating with the multidisciplinary care team to adjust the plan of care to improve outcomes.
• Documents intake information, reassessment information, referrals, case reports and home visits within the EHR.
• Determines the need for medical, therapeutic, psycho‑social, or psychiatric evaluations based on patient progress. May initiate referrals based upon IHC standardized protocols in collaboration with the medical team.
• Coordinates and provides patient care based on an approved treatment plan.
• Ensures that patients are active participants and decision makers in their treatment plan, answering any questions they may have.
• Determines case closure by evaluating patient progress toward established goals.
• Builds strong relationships with various health care discipline teams throughout the case management process.
• Assists patients and families with necessary financial assistance referrals and eligibility determination.
• Establishes and provides ongoing communication between SIHC and patients who would benefit from referral to community social resource agencies.
• May be tasked to cover RN clinical duties, in SIHC at both clinics (Alpine and Campo) during critical staffing shortages.
• Communicates care plan to chain of command as appropriate. Seeks guidance in challenging clinical situations.
• Other duties as assigned.
• This position may require working weekends and evenings as needed.

QUALIFICATIONS

Education/Experience

Must possess a current California Registered Nurse license. A minimum of 3 years’ experience in a similar healthcare role. Must have knowledge and understanding of HIPAA in the ambulatory care setting, with absolute ability to maintain confidentiality according to standards. Must possess current CPR; ACLS must be obtained in the first four weeks of employment.

Licenses/Certifications

A valid driver’s license is required and must be maintained throughout employment. Applicant must be able to travel throughout the organization’s service area including all SIHC site locations. Current certifications and/or licenses appropriate to the positions required education and profession.

Character

Applicants must have a reputation for honesty and trustworthiness. Must be responsible and able to exercise good judgment, accept administrative supervision, pay attention to detail, follow instructions, including the ability to interact effectively and communicate with people in a professional and courteous manner. Must be highly confidential and work as a team with other staff. Applicants should be sensitive to client’s needs.

Skills

Strong team building, interpersonal, and organizational skills. Ability to establish and maintain effective peer relationships with coworkers within the Department, clinic-wide, and the public. Must be able to express ideas clearly, concisely, address audiences effectively, and exercise balanced judgment in evaluating situations and making decisions. Willing to be part of a team and cooperate in accomplishing department goals and objectives. Ability to prioritize, meet deadlines, take initiative, be proactive, and function in a rapidly changing environment. Ability to work with people of all social and ethnic backgrounds, resolves conflicts, negotiates situations, and facilitates consensus.

Physical and Personal Requirements

Normal clinic/office environment. Sit or stand for long periods of time. Reach, bend, climb, stoop, lift up to 25 lbs. repetitive hand movement; use and view PC. Reliable transportation and car insurance as required by the state. Travel as needed.

Compliance

Each employee plays a key role in creating a compliance culture at SIHC. Employees are expected to learn and comply with all SIHC policies and procedures. One must have the ability to understand the implications and complexities of all compliance policies. Participation in all compliance training is mandatory, and generally has a heightened awareness of policies and regulations that are specific to one’s department and position. All SIHC employees are expected to report violations or suspected violations of compliance policies or regulations.

Other

Applicants must successfully pass a pre‑screening tuberculin skin test or x‑ray and a blood/urine drug screening test. Health must be adequate to perform all duties of the position. Applicants must complete SIHC Application and Authorization Form, both must be submitted to Human Resources prior to the close date indicated.

INDIAN PREFERENCE

In the filling of any SIHC job vacancy, preference may be given to qualified Native American Indians, pursuant to the Indian Preference Hiring Act, 25 USC 472, unless other laws require the filling of a vacancy without regard to Indian preference (e.g. Public Law (P.L.) 94-437, “Indian Health Care Improvement Act (IHCIA). To receive Indian Tribe ore for any SIHC position, the applicant must be enrolled, or be eligible for enrollment, as an American Indian with their Tribe, or must be certified as an American Indian from the designated Tribal Representative. Applicants claiming Indian preference must attach verification of their claim to the SIHC application, including Certification of form BIA-4432, which is available from the SIHC Human Resources Department. If verification is not or cannot be verified, the applicant will not receive Indian preference for purposes of the interview