RN Care Navigator (SNF)

CHI Living Communities; Sandusky (OH); On-site; USD 75,000 - 82,000; Full time

Job summary

CHI Living Communities Providence Care Center in Ohio is seeking an RN Care Navigator (SNF) to oversee referral management, census growth, and payor mix optimization. The role acts as a clinical liaison between our facility and external partners to drive admissions and ensure high-quality transitions.

The ideal candidate holds RN licensure in Ohio, 5+ years in case management or discharge planning with a focus on healthcare marketing and community outreach; willing to travel locally and

Qualifications

• RN licensure valid in the state of the community location.
• Minimum of five years of clinical experience in case management, discharge planning, or a similar referral navigation role.
• Strong background in healthcare marketing and a proven track record of driving SNF admissions and managing payor mix.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Willingness to travel locally for community outreach and hospital visits.

Responsibilities

• Referral Management & Lead Generation: Serve as the primary clinical point of contact for external referrals, evaluating placement appropriateness and developing a network of referral sources.
• SNF Census Growth & Payor Mix Optimization: Directly oversee census growth and optimize payor mix for financial health.
• Clinical Liaison & Placement Optimization: Use RN expertise to assess resident needs and facilitate appropriate placement.
• Marketing & Community Outreach: Plan and execute referral marketing strategies and represent the community externally.
• Administrative & Reporting: Maintain inquiry logs and referral tracking; provide regular reports to leadership.
• Quality & Compliance: Ensure adherence to policies, procedures, and regulatory requirements.

Skills

RN licensure

Healthcare marketing

Referral navigation

Local travel

Team collaboration

Education

Bachelor's Degree in Nursing

Bachelor's Degree in Marketing/Communications/Business Administration

Job description

Job Type:Full Time
Pay Rate:$75,000–$82,000/yr

Description

Providence Care Center has an exciting new opportunity for aRN Care Navigator (SNF)

Our beautiful campus located near the coast of Lake Erie offers residents an array of senior living services. We are seekingcandidates who will promote the values of Compassion, Inclusion, Integrity, Excellence, and Collaboration in their interactions and the care they provide our residents. If you wish to join a team where you will be valued and appreciated, Providence Care Center is the place for you.

The RN Care Navigator is a highly skilled and clinically experienced professional serving as a crucial liaison between our Skilled Nursing Facility and external healthcare partners. This individual is directly responsible for overseeing SNF census growth and maintaining an optimal payor mix. Leveraging their nursing expertise, they evaluate proper resident placement, advocate for clinical appropriateness, and promote our services to hospitals, physicians, case managers, and other clinical providers. The RN Care Navigator drives lead generation and referral source development, managing the entire referral process from initial inquiry to successful admission, while consistently communicating programming needs and ensuring optimal care transitions.

Job Responsibilities:

• Referral Management & Lead Generation: Serve as the primary clinical point of contact for external referrals, evaluating placement appropriateness and strategically developing a robust network of referral sources. This includes actively advocating for our services with hospitals and physicians, and managing the full referral pipeline.
• SNF Census Growth & Payor Mix Optimization: Directly oversee and drive census growth for the Skilled Nursing Facility, proactively managing the referral pipeline and strategically optimizing payor mix to ensure facility financial health and sustainability.
• Clinical Liaison & Placement Optimization: Utilize RN expertise to assess prospective resident needs and facilitate appropriate placement, ensuring alignment with our services and capabilities. Collaborate with clinical leadership for seamless transitions, optimal care planning, and effective length of stay.
• Marketing & Community Outreach: Plan and execute direct referral marketing strategies to position our community as a provider of choice. Professionally represent the community at external events, cultivate positive media relations, and identify customer needs to generate leads.
• Administrative & Reporting: Maintain accurate inquiry logs and detailed referral tracking, ensuring timely documentation and communication. Assist with developing marketing plans and provide regular reports to the Executive Director on referral trends and conversion rates.
• Quality & Compliance: Collaborate with leadership to continuously improve service delivery and ensure adherence to all facility policies, procedures, and regulatory requirements. This includes coordinating satisfaction surveys.

In addition to the essential job specific duties listed above, the RN Care Navigator shall be required to perform all duties (essential and non-essential) in a manner consistent with the mission and values (compassion, excellence, inclusion, integrity, collaboration) of CHI Living Communities and will be evaluated on such basis. Furthermore, every employee must abide by all campus, departmental, and safety policies, rules, and regulations.

CHI Living Communities has the right to change the job specific duties and specifications required for the position of RN Care Navigator from time to time without prior notice.

Job Requirements

• Registered Nurse (RN) licensure valid in the state of community location required.
• Bachelor's Degree in Nursing, Marketing, Communications, Business Administration, or a related field preferred.
• Requires a minimum of five years of clinical experience in case management, discharge planning, or a similar referral navigation role, with a strong background in healthcare marketing and a proven track record of driving SNF admissions and managing payor mix.
• Candidates must demonstrate the ability to work ndependently, manage multiple priorities, and meet deadlines.
• Compassionate, empathetic, and service-oriented professional willing to travel locally for community outreach and hospital visits.