RN Call Center - Triage Remote

UnityPoint Health; Sioux City (IA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking a qualified nurse to perform symptom assessment triage and support patient care in a supportive work environment. Candidates with a valid nursing license in Iowa and clinical experience are encouraged to apply. The role offers opportunities for advancement, flexible remote work options, and a comprehensive benefits package including pet insurance and tuition reimbursement.

Benefits

Paid Time Off

Parental Leave

401K Matching

Tuition Reimbursement

Pet Insurance

Daily Pay Access

Qualifications

• Active nursing license in Iowa and Illinois required.
• 1-2 years of clinical nursing experience providing direct patient care.
• Proficiency in Microsoft Office and electronic health systems.

Responsibilities

• Perform symptom assessment triage utilizing protocols.
• Document call criteria in electronic medical records.
• Educate callers regarding second-level triage and virtual care.

Skills

Time Management

Organizational Skills

Communication Skills

Education

Bachelor's of Science in Nursing (BSN)

Tools

Microsoft Office

Electronic Health Systems

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Comprehensive benefits package including paid time off, parental leave, and 401K matching
- Unique offerings such as pet insurance, early access to earned wages with Daily Pay, and tuition reimbursement
- Opportunity for career advancement and growth within the organization
- Supportive work environment recognized as a Top 150 Place to Work in Healthcare
- Flexibility of remote work for candidates residing in compact license states

What to Expect (Job Responsibilities):
- Perform symptom assessment triage utilizing protocols to guide best practice care delivery and disposition
- Document call criteria in electronic medical records (eMR) within a timely manner
- Educate callers regarding second-level triage and virtual care visits when appropriate
- Provide health information and physician referral services to customers
- Maintain strict confidentiality of all employee and customer information

What is Required (Qualifications):
- Active and unrestricted nursing license in the states of Iowa and Illinois
- Minimum of 1-2 years of clinical nursing experience providing direct patient care
- Strong time management and organizational skills
- Proficiency in Microsoft Office and electronic health systems
- Excellent written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- 2-3 years of clinical nursing experience preferred
- Graduate from an accredited nursing program; Bachelor's of Science in Nursing (BSN) preferred
- Knowledge of federal healthcare laws and regulations
- Ability to effectively work with all levels of management within the organization
- Strong team player with the ability to create and maintain effective working relationships

#HealthcareServices #NursingCareers #RemoteWork #CareerGrowth #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.