RMH-Registration Specialist-Patient Access-87963

Reynolds Memorial Hospital, Inc.; Glen Dale (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Reynolds Memorial Hospital, Inc. is seeking an administrative patient access/registration clerk to support registration processes and manage patient financial obligations.

The role involves collecting demographics, insurance details, and payments, while ensuring accurate entry into billing systems and adherence to hospital procedures. The successful candidate will have a high school diploma, pass required background checks, and demonstrate strong attention to detail, communication, and

Qualifications

• High school graduate or equivalent.
• Background check required (state and federal where applicable).

Responsibilities

• Obtain demographic, billing, and insurance information from patient/family and enter into registration and billing systems.
• Explain insurance, payment options, and hospital procedures to patient.
• May handle pre-certifications and authorizations for managed care.
• Prepare consent forms and privacy notices for signature; obtain electronic consent to treat and financial obligations.
• Handle deposits, co-pays, deductibles, and document payments in systems.
• Prepare patient armbands for identification.
• Balance daily receipts and address system flags related to accounts.
• Collect relevant information for coverage and complete required paperwork.
• Perform medical necessity checks and contribute to required notices.
• Schedule, reschedule, or cancel patient appointments in line with hospital workflows.
• Verify order completeness and alignment with scheduled services.

Skills

Data entry

Customer service

Attention to detail

Communication skills

Education

High school diploma or equivalent

Job description

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position.

Performs a variety of administrative and clerical duties to manage patient registration and patient financial obligation.

Minimum Qualifications

Education, Certification, And/Or Licensure:

• High school graduate or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

CORE JOB DUTIES AND RESPONSIBILITIES:

• Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification. Provides to the patient, information concerning insurance, payment of bills and hospital procedures.
• May complete managed care responsibilities in regard to obtaining pre-certification and authorizations.
• Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures. Obtains electronic signature for consent to treat and patient financial obligations.
• Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
• Prepares armband for patient identification.
• Balances daily receipts and cash drawer for patient payments as needed. Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
• May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.
• Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
• Schedules, reschedules, or cancels patients in accordance with hospital workflows.
• Checks for order completeness and validate order against scheduled service.

PHYSICAL REQUIREMENTS:

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.
• Visual acuity must be within normal range.
• Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.
• Sitting and/or standing for extended periods of time.
• Reading and comprehension ability.

WORKING ENVIRONMENT:

• High volume, fast paced environment.
• Exposure to communicable disease.
• Frequent interactions with patients, medical staff, and support staff daily on a continual basis.

Skills And Abilities

• Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.
• Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.
• Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
• Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.
• Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
• Excellent written and verbal communication skills and the ability to understand written and verbal communication.
• Basic knowledge of medical terminology.

Additional Job Description

Scheduled Weekly Hours: 16

Exempt/Non-Exempt

Shift: United States of America (Non-Exempt)

Company

RMH Reynolds Memorial Hospital

Cost Center

545 RMH Patient Access

Address

800 Wheeling Avenue

Glen Dale

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.