RMG PRACTICE MANAGER (FT - Days)

RIVERSIDE MEDICAL CENTER; Coal City (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

A growing healthcare organization is seeking a Practice Manager to oversee operations at a satellite office. This role involves directing staff, ensuring financial stability, and promoting a positive patient experience. Ideal candidates will have 3-5 years of healthcare management experience and a Bachelor's degree in relevant fields.

Qualifications

• 3 to 5 years of medical practice or office management experience required.
• Strong computer skills preferred.

Responsibilities

• Directing and supervising staff and activities at the satellite office.
• Monitoring financial stability and managing revenue cycle metrics.
• Mentoring and developing Site Supervisors.

Skills

Teamwork

Financial Oversight

Communication

Education

Bachelor’s degree in health or business administration

Job description

Description

The RMG Practice Manager is responsible for directing, supervising, and coordinating staff and activities at the assigned satellite office to provide high quality, cost-effective care and delivering a positive customer experience. Responsible for monitoring financial stability of each site they oversee including effective management of revenue cycle metrics, keeping providers informed on their dashboards as well as budget compliance. The Practice Manager will meet with their Site Supervisors as well as their Director routinely. They will be responsible for the mentoring, development, and growth of Site Supervisors. Practice Managers will be an advocate for RMG by promoting a positive attitude when speaking of RMG's vision.

Essential Duties

• Assist with on-boarding of new providers with credentialing and on-boarding coordinator.
• Encourage and promotes teamwork among all departments and services within the facility.
• Ensures provisions of safe, high quality patient care by staff.
• Ensure all staff are fully trained and working within the scope for which they have been trained.
• Maintain DNV and ISO 9001 compliance.
• Ensures that office space, supplies, equipment and assistance are provided and maintained appropriately for medical staff and patient care.
• Financial Responsibilities Include: Providing each provider with their monthly dashboard and site P & L and review the reports with each provider.
• The practice manager should have a high level of understanding of all reports so they can answer all questions.
• Provide each site supervisor with their monthly accounts payable for each clinic as well as their monthly productivity reports for LEM.
• Signs off on all purchases orders and invoices up to $500.00 .
• All purchase orders and invoices over $500.00 will be forward to Director for approval.
• Once signed the invoices will be sent to Accounts payable for disbursement.
• Ensures all business functions are operative and that processes are effectively and efficiently in place.
• Reviews processes and makes recommendations for improvement.
• Creates goals for satellite operations and ensures these goals are aligned with organizational goals.
• Operates within the context of an established budget.
• Makes recommendations for annual budget and maximizes opportunities to meet and exceed budget guidelines.
• Monitors SMR's working to meet budget.
• In conjunction with department director and where applicable, evaluates performance and recommends merit increases, promotions, and disciplinary actions.
• Work with Human Resources and Director on all employee issues.
• Manages daily operations at satellite office and coordinates work activities and schedules.
• Monitor open encounters and work with site supervisors and providers for timely closing of encounters and billing.
• Operates within the context of an established budget.
• Makes recommendations for annual budget and maximizes opportunities to meet and exceed budget guidelines.
• Performs other duties and responsibilities as assigned.
• Purposely explains the `why' in communications to promote understanding and engagement of team members.
• Advocate and provide answers for providers' questions.
• Review and approve site supervisor time card in Kronos and review timecards for all sites.
• Round at each site weekly. Strategic growth of practice and responsibilities for community outreach and marketing outreach including but not limited to community chambers and schools.
• Practice manager is required to participate, organize and facilitate marketing events for their clinics.
• They must also communicate and collaborate with other Practice Managers on events that may be beneficial for other departments.
• They must also facilitate new marketing ideas, collaborate / communicate new services, communicate any signage issues, and website issues.
• Initiates and maintains referral relationships in the community and participates in community development activities.
• Where applicable, works with department director regarding decisions with system-wide implications.
• During down time works with IS and Site Supervisors to follow Down time procedure to assure safe patient flow.

Requirements

Required Experience

• Three to five years of medical practice or office management experience including at least two years in a health care organization.

Preferred Experience

• Strong computer skills preferred

Required Licensure/Education

• Bachelor’s degree in health or business administration or related field required within 5 years of hire.

Preferred Education

• None

Employee Health Requirements

Exposure/Sensory Requirements:

• Exposure to:
• Chemicals: Copy machine toner, fax machine toner, household cleaners.
• Video Display Terminals: Extreme
• Blood and Body Fluids: Some potential due to vomit, coughing, but the use of Universal Precautions and protection reduces risk.
• TB or Airborne Pathogens: Exposure to patients.

Sensory requirements (speech, vision, smell, hearing, touch):

• Speech: Needed for presentations/training, telephone communication, facilitate meetings.
• Vision: Needed to read memos and literature.
• Smell: Electrical/fire safety.
• Hearing: Needed for telephone communications, meetings, and listening to employee concerns.
• Touch: Need to write, do computer entry, filing.

Activity/Lifting Requirements:

Percentage of time during the normal workday the employee is required to:

• Sit: 80%
• Twist: 0%
• Stand: 10%
• Crawl: 0%
• Walk: 5%
• Kneel: 0%
• Lift: 2%
• Drive: 0%
• Squat: 1%
• Climb: 0%
• Bend: 2%
• Reach above shoulders: 1%

The weight required to be lifted each normal workday according to the continuum described below:

• Up to 10 lbs: Occasionally
• Up to 20 lbs: Occasionally
• Up to 35 lbs: Occasionally
• Up to 50 lbs: Occasionally
• Up to 75 lbs: Not Required
• Up to 100 lbs: Not Required
• Over 100 lbs: Not Required

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): Carry charts from file cabinets to exam room or desk; stock rooms with supplies, carry supplies from med room to patient room. Place supplies in cabinets, move chairs and boxes.

Maximum consecutive time (minutes) during the normal workday for each activity:

• Sit: 10
• Twist: 1
• Stand: 10
• Crawl: 0
• Walk: 3
• Kneel: 0
• Lift: 1
• Drive: 0
• Squat: 1
• Climb: 0
• Bend: 1
• Reach above shoulders: 2
• Repetitive use of hands (Frequency indicated): Simple grasp up to 10 lbs. Normal weight: 70%
• Pushing &pulling Normal weight: 50-200
• Fine Manipulation: Writing, calculator, and computer keyboard.
• Repetitive use of foot or feet in operating machine control: Not Required

Environmental Factors & Special Hazards:

• Environmental Factors (Time Spent):
• Inside hours: 8
• Outside hours : 0
• Temperature: Normal Range
• Lighting: Average
• Noise levels: Average
• Humidity: Normal Range
• Atmosphere: Odors
• Special Hazards:
• Protective Clothing Required: None