RMA- Repair/Refurbishment Tech

Scanfil NV; Timberwood Estates (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in electronics repair is seeking a technician to manage customer returns and perform repairs to the component level. The role requires skills in troubleshooting, soldering, and data entry, with a focus on timely processing of products. Candidates should be flexible and capable of lifting up to 25 pounds.

Qualifications

• Experience in handling returns and product repairs.
• Ability to lift up to 25 pounds.

Responsibilities

• Receive and inspect customer returns per process.
• Data entry in spreadsheets and databases.
• Troubleshoot and test repairs using technical equipment.

Skills

Customer service

Troubleshooting

Mechanical skills

Multi-tasking

Soldering

Job description

SHORT DESCRIPTION: Receives, inspects, tests, and repairs customer returns to the component level in a prompt and timely manner.

QUALIFICATIONS: Experience working with customers handling return, repairing, and distribution of customer product.

1. Receive and inspect customer returns per process.

2. Data entry in spreadsheets and databases.

3. Communicate with customer at a technical level via email and web application.

4. Manage transactions through ERP systems and or other web based systems

5. Mechanical disassembly/reassembly of customer units down to the PCB level.

6. Troubleshoot and test customer products to the component level using digital multi-meter, power supplies and customer testing system as required on the path to diagnosing and repairing product

7. SMT Soldering of components using a hot air rework station and soldering iron on customer equipment.

8. Research inconsistencies and correcting if necessary.

9. Ability to lift up to 25 pounds required.

10. Operate within standard operating procedures as defined in the business’s production manuals.

11. Consistent follow up on unresolved warranty and out-of-stock issues.

12. Flexibility to work on special returns

13. Multitask multiple projects.

14. Other duties as assigned.