River Lodge Room Inspectors

Wilderness-Hotel-and-Resort-In; Sevierville (TN); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Wilderness-Hotel-and-Resort-In in Sevierville, TN seeks a Housekeeping Supervisor to oversee cleaning staff, assign duties, inspect completed rooms, and address guest complaints. You will train new associates, monitor inventory, and ensure safety procedures are followed.

This role requires strong English communication, reliability, and the ability to coach staff on performance. A sign-on bonus is offered; regular attendance is expected, and you will report to the housekeeping manager.

Qualifications

• Supervise housekeeping staff to ensure clean, orderly rooms.
• Excellent communication and guest-service oriented approach.
• Ability to train new associates and enforce safety standards.

Responsibilities

• Obtain list of rooms to be cleaned.
• Ensure rooms are completed and signed off on in time.
• Inspect Room Attendant work after cleaning.
• Coach on areas of improvement.
• Report hazards.
• Inventory supplies and equipment.
• Maintain clean storage rooms and carts.
• Follow PPE and safety procedures.
• Maintain regular attendance.

Skills

Supervisory skills

Guest service

Training & coaching

English proficiency

Education

High school diploma or GED

Job description

NOW OFFERING SIGN ON BONUS! $300 PT/ $600 FT

JOB SUMMARY: Supervise work activities of cleaning personnel to ensure clean, orderly and attractive hotel rooms. Assign duties, inspect work and investigate complaints regarding housekeeping service and equipment, and take corrective action, if necessary. Take inventory and train new associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time-to-time.

• Obtains list of rooms to be cleaned immediately, to include prospective check outs and stay overs.
• Ensures rooms are completed and signed off on in the appropriate time frame.
• Inspects and evaluates Room Attendant work after they’ve completed their job cleaning rooms.
• Assists in training and teaching policies and work procedures.
• Coaches Room Attendants on areas of improvement by showing them what task they missed or did not perform properly when cleaning rooms.
• Reports hazardous conditions in work area or equipment, to Management.
• Periodically inventories supplies and equipment.
• Communicates with guests in a professional and friendly manner.
• Ensures storage rooms and housekeeping carts are clean and organized.
• Uses the chemicals that have been provided in accordance with directions; familiarizes self with material safety data sheets and uses PPE (personal protective equipment) as necessary.
• Practices safety procedures, including bending, lifting and safe use of equipment. Includes following safe procedures for protection against blood borne pathogens.
• Completes the required form, as soon as possible, upon discovering any damage to property in hotel rooms or items missing from room inventory – then submit them to Manager.
• This position requires regular and predictable attendance.
• All other duties as assigned by management.

SUPERVISORY RESPONSIBILITIES: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include: training associates and planning completion of work.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) preferred; or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Proficiency in English language is required in order to effectively communicate with guests/associates.

MATHEMATICAL SKILLS: Ability to recognize numbers, add and subtract two-digit numbers and measuring units.

REASONING ABILITY: Ability to apply common sense understanding to carry out simple one, or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

OTHER QUALIFICATIONS

Willingness to perform any required task within associate’s capabilities in order to effectively meet the needs of the company/guests. Ability to get along well with others.

CERTIFICATES, LICENSES, REGISTRATIONS: N/A

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear; smell. The associate is occasionally required to sit.

The associate must regularly lift and/or more up to 10 pounds and frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the associate is occasionally exposed to wet and or humid conditions; outside weather conditions and extreme heat. The noise level in the work environment is usually moderate.

SAFETY CONSIDERATIONS: Use proper safety procedures including bending, lifting and safe use of equipment. Alert to resolving and reporting situations, obstacles and objects that could pose a safety concern for guests, associates and self. Uses PPE equipment, as required, to reduce associate risk against hazards. Follows proper procedures concerning protection against blood borne pathogens.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.