Risk & Payments Analyst: Fraud & Compliance Focus

Pala Interactive, LLC; Mount Laurel Township (NJ); On-site; USD 28,000 - 40,000; Full time

Job summary

Boyd Gaming Corporation seeks a Security Risk Analyst to verify new account sign-ups for indicators of fraud, monitor unusual activity, and coordinate with Payments and Security teams to resolve cases. The role emphasizes audit compliance and protecting customer interactions across channels.

The ideal candidate has a Bachelor’s degree or equivalent, knowledge of risk assessment methodologies, and experience with standards such as ISO/IEC 27001/2, NIST, and Sarbanes-Oxley.

Qualifications

• Bachelor’s degree and/or equivalent experience.
• Must understand the current security threats model and demonstrate a strong willingness to stay at the forefront of security developments.
• Knowledge of risk assessment methodologies, policies, and standards.
• Working knowledge of common security impacted regulations and/or standards such as ISO/IEC 27001/2, NIST, Sarbanes-Oxley.
• Experience with audit processes and disciplines including third party risk management.
• Experience with development and administration of risk assessments, reviews, corrective action planning.
• Extensive experience writing security policies and procedures.

Responsibilities

• Verify new account sign-ups for linkages to known negative accounts.
• Verify accounts where sudden changes in gaming and transaction activity is noticed.
• Request and validate proof of financial instruments, proof of ID and proof of address from customers where necessary.
• Work with the payment gateway to resolve cases of misuse of financial instruments.
• Coordinate with Payments team to resolve charge backs and help in representments.
• Resolve customer cases escalated by the Sales, Support and Security teams.
• Maintain the quality of interactions with customers.
• Attend training, coaching, feedback sessions and meetings as required by the team deliverables.
• Escalate cases to Sales, Support and/or Security team when necessary and follow-up on resolution.
• Perform ad hoc tasks as required by the business to support new product launches and/or promotions.
• Perform all actions with a focus on audit and compliance policies and procedures and document the same.
• Support customer transactions where necessary for deposits and withdrawals through email, chat, and phones.
• Work with the payment gateway and other financial institutions to reconcile cashier transactions.
• Download chargeback transactions and co-ordinate with Security team for representments.
• Contact customers when payments have to be processed differently than requested.
• Resolve customer cases escalated by the Sales, Support and Security teams.
• Maintain the quality of interactions with customers.
• Attend training, coaching, feedback sessions and meetings as required by the team deliverables.
• Escalate cases to Sales, Support and/or Security team when necessary and follow-up on resolution.
• Perform ad hoc tasks as required by the business to support new product launches and/or promotions.

Skills

Security risk management

Risk assessment

Audit processes

Regulatory compliance

Education

Bachelor’s degree or equivalent

Tools

ISO/IEC 27001/2

NIST

Sarbanes-Oxley

Job description

Boyd Gaming Corporation seeks a Security Risk Analyst to verify new account sign-ups for indicators of fraud, monitor unusual activity, and coordinate with Payments and Security teams to resolve cases. The role emphasizes audit compliance and protecting customer interactions across channels.

The ideal candidate has a Bachelor’s degree or equivalent, knowledge of risk assessment methodologies, and experience with standards such as ISO/IEC 27001/2, NIST, and Sarbanes-Oxley.