Risk Operations Analyst (Seattle on-site only)

Grid; Seattle (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

Dormont Manufacturing Co is seeking a Risk Operations Analyst in Seattle. You will play a crucial role in building and scaling user-facing products, ensuring platform safety, and analyzing data.

Ideal candidates should possess strong analytical skills, a focus on customer experience, and the ability to question current policies to drive improvement. Join a passionate team dedicated to transforming financial services and creating simple, effective solutions for users.

Qualifications

• Proven experience in analytics including asking the right questions.
• Proficiency in using SQL and other analysis tools.
• Ability to work independently and take ownership of projects.

Responsibilities

• Evaluate patterns and accounts to ensure platform safety.
• Question existing policies for improvement.
• Utilize data-driven approach to evaluate performance and anomalies.

Skills

SQL

Data Analysis

Customer Experience Focus

Autonomy

Initiative

Job description

About us

Today’s financial system is built to favor those with money. Grid’s mission is to level that playing field by building financial products that help users better manage their financial future. The Grid app lets users access cash, build credit, spend money, optimize their taxes, and lots, lots more.

Grid is a fast-growing team that’s deeply passionate about making a difference in the lives of millions. We’re solving huge problems and believe that every team member has a big role to play. Come join our growing team in our brand new Seattle office!

The role

We’re adding a Risk Operations Analyst to our team to help us build and scale our user-facing products. You’ll work closely with product, machine learning, and business operations to help people optimize their taxes with 0 effort, bridge gaps between paychecks, build their credit score, and more!

With access to a robust pipeline of excited paying users with high intent to use Grid, you’ll have a significant impact on our users’ happiness and financial wellbeing.

The team

We’re focused on serving our users above all else all while building a robust business. To this end, Grid’s team members experience high levels of autonomy and ownership, and as a company we value curiosity, learning and growth.

At Grid, you’ll be surrounded by a team that is motivated, mission-driven and pragmatic.

What you will be doing

• Product Safety: We believe that great products are simple to understand and use. You’ll evaluate patterns and accounts in our ecosystem to ensure that our platform maintains a safe environment for all our customers.
• Iterative and skeptical: We practice a dynamic yet data-driven approach to everything we do. We may believe a process or policy is correct today, but with new information quickly change our mind. As a Risk Operations Analyst at Grid, you’ll demonstrate sound judgement while questioning existing policies and procedures for improvement.
• Data Analysis: As a data-driven product and culture, we have robust data pipelines and analytics infrastructure. To be successful at Grid, you’ll utilize SQL and other analysis tools to evaluate performance and anamolies.
• Risk Tolerance: As an early stage company, one of our advantages is speed and the lack of bureaucracy. Not everything will be successful, so the skill to cut losses early and move forward will be instrumental in your success.

About You

• Startup Person : You seek high growth opportunities and are constantly learning about the world around you. You feel at home with dynamic decision making and an iterative approach.
• Curiosity and Optimism : People who are constantly asking why the world around them works the way it does, and who have the will to change it.
• First Principles: Tendency to understand the world by taking a first-principles approach.
• Experience prioritizing customers and user experience : We’re looking for people who make complicated things simple. Financial services tend to be unnecessarily complex by default. We aspire towards lightweight UX that’s quick and fun for our users.
• Analytically oriented: Proven experience in analytics. We’re not talking about just pulling data accurately, but asking the right questions with the ability to answer them.
• Autonomy and Initiative: Ability to work independently and take ownership of projects, showcasing a proactive approach to identifying key leverage points for products and experiences.
• Self Starter: Confidence to prioritize work and delivery demonstrable results on a tight cadence.

To keep things simple, at Grid we’re looking for people that want to change the world for the better and have the boldness to tackle complex problems with creative solutions.