Risk Manager I, REs-Q

Amazon; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company is seeking a Risk Specialist to manage escalations and protect customer trust. The role involves leading investigations, drafting reports, and implementing strategies to mitigate risks while supporting brand owners and sellers. This is an opportunity for a leader passionate about innovative problem-solving in a rapidly growing environment.

Qualifications

• 2-5 years of experience in law, customer service, investigations, or project management.
• Ability to resolve incidents quickly and decisively.
• Experience collaborating across departments.

Responsibilities

• Lead teams in investigating and resolving high-impact incidents.
• Draft reports for senior executives and manage project strategies.
• Monitor global events to mitigate risks using data-driven insights.

Skills

Analytical mindset

Strong written communication skills

Problem-solving

Education

Bachelor's degree

Job description

The successful candidate for this role will be a leader with a background in program management and risk mitigation. They will play a critical role in maintaining Amazon's reputation for trust and excellence by identifying and preventing abuse across our global platform.

Key job responsibilities

1. Lead and support teams in investigating, managing, and resolving high-impact incidents and escalations.
2. Execute program strategy to enhance customer trust and protect brand owners.
3. Draft and present deep-dive reports, including responses to senior executives and Correction of Errors (COE) documents.
4. Analyze existing policy and process gaps, developing and implementing solutions to close them.
5. Manage and own projects aimed at improving operational efficiency, including data analysis and collaboration with external teams.
6. Monitor media and global events to anticipate and mitigate potential risks, using data-driven insights to prevent issues before they arise.
7. Make high-level decisions, leveraging judgment and expertise in complex scenarios.

About the team

The Risk Mitigation, Escalations Reduction and Quality Assurance (REs-Q) team is responsible for managing escalations related to suspected Selling Partner fraud and abuse on Amazon stores. As the centralized point for all internally-driven abuse-related issues, we operate through the internal-only abuse-escalations@ email alias. Our team conducts thorough investigations, identifies root causes, and drives initiatives to prevent recurring issues. We leverage insights from Selling Partner escalations to contribute to programs within the Selling Partner Services (SPS) organization.

Amazon's reputation for excellence is well established, recently recognized as the #1 most trusted company by customers. To uphold this, the REs-Q team focuses on identifying and preventing abuse that could impact customers and brand owners globally. Our rapid growth demands leaders who are agile, entrepreneurial, determined, and capable of solving complex challenges.

We are seeking a Risk Specialist to manage global events and escalations. The ideal candidate is passionate about enabling informed purchase decisions and supporting brand owners and sellers in listing and selling products on Amazon. Your decisions will be crucial in protecting customers and sellers and maintaining the integrity of Amazon's catalog.

Minimum qualifications

• 2-5 years of experience in law, customer service, investigations, or project management.
• Bachelor's degree.
• Strong written communication skills.
• Ability to resolve incidents quickly and decisively.
• Analytical mindset with data-driven decision-making skills.
• Experience collaborating across departments.
• Flexibility in case triaging and escalation handling.

Preferred qualifications

• Experience in risk management, fraud, or compliance organizations, focusing on strategy and leadership.
• Analytical and quantitative skills for developing business cases and predicting trends.
• Ability to clarify ambiguous situations and make informed decisions.
• High integrity and discretion handling confidential info.
• Effective communication with senior leadership.
• Entrepreneurial spirit and passion for innovation.
• Enthusiasm for delivering excellent service to stakeholders.

Our inclusive culture empowers us to deliver the best results. If you need accommodations during the application or onboarding process, please visit this link.