Risk Manager- Duke Lake Norman

Duke Health; Mooresville (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

Duke Health Lake Norman Hospital in Mooresville, North Carolina, seeks a risk management professional to initiate, coordinate, and manage investigations of professional and general liability exposures and to provide preventive risk assessment for processes and programs.

Responsibilities include resolving pre-litigation matters, documenting occurrences, providing education on risk topics, and supporting on-call risk management to DUHS staff.

Qualifications

• Bachelor's degree in business administration, public policy, hospital administration or a related field.
• A Bachelor's degree in a clinical field may be substituted with additional business or related coursework (at least one year).
• Minimum of four years’ experience in patient care, public policy, health care administration, business administration, legal support or insurance/claims investigation and settlement.
• Graduate education beyond bachelor's may be substituted on a 1:1 basis for required experience.
• Desirable: Associate in Risk Management or Certified Professional in Healthcare Risk Management.

Responsibilities

• Investigate and analyze professional and general liability exposures and recommend actions.
• Document pre-litigation occurrences and claims; negotiate resolution within authority granted by Director.
• Review, code and investigate occurrence reports; recommend corrective actions based on reports or trends.
• Provide in-service education on risk management topics, basic and complex.
• Provide on-call assistance for risk management issues; on-call duties rotate when possible.
• Prepare reports and analyses showing progress, adverse trends and recommendations.
• Represent the Department of Clinical Risk Management on DUHS and entity committees; perform related duties.

Skills

Customer Service Risk Evaluation

Interviewing Skills

Investigation Skills

Medical Terminology

Analyze Data

Analyze Trends

Risk Analysis

Education

Bachelor's degree in business administration, public policy, hospital administration or related field

Associate in Risk Management or Certified Professional in Healthcare Risk Management desirable

Job description

Duke Health Lake Norman Hospital

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.

General Description Of The Job Class

Initiate, coordinate, and manage all investigational and evaluation activities associated with professional and general liability occurrences and claim pre-litigation files. Negotiate resolution with the authority from the Director. Provide basic and complex preventive risk management assessment of processes, procedures, and programs, including inservice education, consultation, liaison activities, and on-call emergency assistance to providers.

Duties And Responsibilities Of This Level

• Investigate and analyze potential and actual professional liability and general liability exposures in the Health System; evaluate the extent and elements of exposure and recommend appropriate actions for risk mitigation.
• Investigate, evaluate and document pre-litigation occurrences and claims. Recommend resolution, and complete negotiation of resolution within authority granted by Director. Complete notifications and financial recommendations needed for compliance with tracking and insurer requirements, including insurance carrier notifications, reserve recommendations, and any federal, state, or entity reporting requirements (including SMDA, DataBank, etc.) as necessary.
• Review, code and investigate occurrence reports; recommend corrective actions based on individual reports or trends. Provide quality assurance and peer review referrals as appropriate.
• Provide in-service education on risk management topics, both standard basic education and complex focused topics as needed and/or requested.
• Provide on-call assistance for emergent/urgent risk management issues to all DUHS staff as needed. On-call duties are assigned on a rotation basis when possible.
• Prepare reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.
• Represent the Department of Clinical Risk Management on various DUHS and entity committees as required. Perform other related duties incidental to the work described herein.
• Required Qualifications at this Level

Education

• Work requires a Bachelor's degree in business administration, public policy, hospital administration or a related field to acquire appropriate analytical, communicative and organizational skills. A Bachelor's degree in a clinical field (e.g. nursing, physician's associate) may be substituted if supplemented by additional courses or training in business or a related field (at least one year).

Experience

• Work requires a minimum of four years experience in one or more of the following fields: patient care, public policy, health care administration, business administration, legal support or insurance/claims investigation and settlement.
• Graduate education beyond the bachelor's degree in hospital administration, business administration, public policy or a related field may be substituted for the required experience on a 1:1 basis.

Degrees, Licensure, and/or Certification

• An Associate in Risk Management or Certified Professional in Healthcare Risk Management is desirable.

Knowledge, Skills, And Abilities

• Customer Service Risk Evaluation
• Interviewing Skills, Investigation Skills
• Medical Terminology
• Analyze Data
• Analyze Trends
• Risk Analysis

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.