DHLN - Clinical Operations Director - Ambulatory Services

Duke Clinical Research Institute; Mooresville (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Duke Health Lake Norman Hospital seeks a Clinical Operations Director - Ambulatory to lead and oversee clinical operations in ambulatory settings, ensuring high-quality patient care across shifts. The role requires strategic oversight, collaboration with administrative and professional staff, and a focus on operational excellence within Duke Health Lake Norman Hospital.

The position emphasizes budget management, staff development, and cross-functional leadership to support nursing services,

Qualifications

• Bachelor’s degree in Nursing and Master’s in a related field.
• Current or compact RN licensure in North Carolina.
• BLS certification required.
• Five years of nursing experience including at least 2 years in a management role.
• Ability to manage multiple organizational missions and oversee budgeting.

Responsibilities

• Direct and coordinate work of designated employees and manage personnel activities to meet objectives.
• Develop strategic and operational plans for the assigned clinical area and communicate them.
• Develop and communicate a vision for unit care delivery models.
• Provide developmental opportunities for direct reports.
• Serve as clinical operational liaison on policies, personnel and budget.
• Ensure staffing, space, facilities, purchasing, and budgetary control; ensure a safe environment.

Skills

Leadership

Strategic planning

Budget management

Communication

Staff development

Regulatory knowledge

Education

Bachelor’s degree in Nursing

Master’s degree in related field

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Lake Norman Hospital

Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Duke Health Lake Norman Hospital seeks to hire a Clinical Operations Director - Ambulatory

General Description of the Job Class

Provide overall direction and leadership for assigned clinical areas on a 24 hour basis; ensure the effective administrative management of clinical functions related to personnel and policy in order to meet the mission of patient care, education and research within a fiscally responsible organization.

Duties and Responsibilities of this Level

• Direct and coordinate work of designated employees, manage personnel activities to meet CSU/Departmental, Hospital and Health System objectives related to the provision of patient care within designated clinical areas.
• In collaboration with other administrative leadership, develop strategic and operational plan for assigned clinical area(s). Communicate plans and continuously evaluate plans.
• Develop and communicate vision for unit care delivery models and facilitate ongoing refinement of such models.
• Provide developmental opportunities for direct reports.
• Serve as clinical operational liaison with administrative and professional personnel concerning unit and/or departmental, Hospital and Health System policies and procedures, personnel administration and budgetary preparation and control.
• Maintain interface with departmental personnel to coordinate clinical operational activities to ensure adequate staffing, space and facilities, coordination of purchasing, maintenance and renovation activities for the operational areas, administer a program of property management and accountability. Determine and recommend necessary space, equipment, supplies and support systems to ensure effective functioning of unit/department. Ensure safe environment of care for all staff, patients, and families. Ensure effective processes for staff development, recruitment and retention. Develop and support unit, shared governance structure. Assure staff participation in departmental and Organizational Nursing Structures.

Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

Education

Bachelor or higher degree in Nursing and Master's Degree in related field

Experience

Five years of nursing experience is required including at least 2 years of experience in a management role.

Degrees, Licensure, and/or Certification

Must have current or compact RN licensure in the state of North Carolina.

BLS certification required.

Knowledge, Skills, and Abilities

• Ability to manage multiple organization missions. Facilitation, consensus-building, and negotiation skills
• Sensitivity for and understanding clinical disciplines and issues.
• Understand cost containment and managed care systems.
• The ability to work with all types of individuals in multiple settings and locations and to promote diversity in the workplace.
• Knowledge of necessary regulatory bodies including North Carolina Nurse Practice Act.
• Expert communication skills.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.