Risk Manager - Digital

Us Bank; Tempe (AZ); Hybrid; USD 130,000 - 170,000; Full time

Job summary

U.S. Bank is seeking an experienced Compliance Risk Director to partner with CBB Digital and Second Line risk teams. You will provide independent oversight, challenge and guidance on risk assessments, regulatory changes, and control effectiveness across digital products and customer journeys.

The role focuses on ensuring adherence to UDAAP/UDAP, Regulation E, and other consumer protection requirements, with hybrid work and a location-based expectation in Tempe, AZ.

Qualifications

• Bachelor's degree or equivalent work experience.
• Typically more than eight years of applicable experience.
• Applicable professional certifications preferred.

Skills

Regulatory knowledge

Digital banking

Risk assessment

Project management

Communication skills

Stakeholder engagement

Education

Bachelor's degree

Tools

Microsoft Office

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Partners with assigned Consumer and Business Banking (CBB) Digital business partners, First Line of Defense Risk/Compliance professionals, other Risk/Compliance/Audit professionals, and RCA Managers to provide independent compliance risk oversight and credible challenge. Supports the development, implementation, and maintenance of an effective compliance risk management framework and participates in projects and activities designed to promote compliance with applicable federal, state, and local laws and regulations.

Provides Second Line of Defense (2LOD) oversight of Digital products, services, capabilities, processes, and customer experiences. Evaluates compliance risks and the effectiveness of First Line risk identification, assessment, monitoring, and mitigation activities. Identifies potential gaps in processes, systems, controls, or risk management practices; provides effective challenge and informs appropriate solutions. Identifies, responds to, and/or escalates compliance risks and issues as appropriate. Serves as a functional liaison between CBB Digital, First Line Risk Management, Corporate Compliance, and other Lines of Defense.

This role is specifically aligned to CBB Digital and will work closely with the First Line of Defense Digital Compliance and Risk professional responsible for supporting Digital. The role provides independent compliance oversight and credible challenge related to Digital initiatives, products, platforms, customer journeys, marketing and communications, and changes to existing products and services. Responsibilities may include oversight and challenge of compliance risk assessments, change and initiative reviews, issue management, control assessments, regulatory change implementation, and other risk-management activities applicable to Digital.

The expected regulatory expertise should include laws and regulations applicable to Digital banking products, services, communications, and customer experiences, including, as applicable, UDAAP/UDAP, Regulation E, E-SIGN, FCRA, ECOA/Regulation B, CAN-SPAM, TCPA, and other consumer protection requirements applicable to CBB Digital products and services.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically more than eight years of applicable experience

Preferred Skills/Experience

• Considerable knowledge of applicable laws, regulations, financial services, and regulatory trends impacting Digital and Consumer and Business Banking
• Considerable knowledge of consumer protection and compliance risks associated with digital banking products, services, platforms, customer journeys, marketing, communications, and emerging capabilities
• Considerable understanding of CBB Digital operations, products/services, systems, processes, and associated risks and controls
• Thorough knowledge of Risk/Compliance/Audit competencies and the Three Lines of Defense risk management framework
• Demonstrated ability to provide effective independent oversight and credible challenge of First Line risk-management activities
• Experience evaluating compliance risks associated with new products, product changes, digital capabilities, customer experiences, and business initiatives
• Strong analytical, risk assessment, process facilitation, and project management skills
• Ability to identify emerging compliance risks, evaluate the adequacy of mitigating controls, and appropriately escalates significant concerns
• Effective presentation, interpersonal, written, and verbal communication skills
• Effective relationship-building, influencing, and negotiation skills, including the ability to maintain constructive partnerships while preserving 2LOD independence
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications, word processing, spreadsheets, databases, and presentations
• Applicable professional certifications

This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial sec